Experience

Cedarcom - Mobi

• Lebanon
• Telecommunications
• 1 - 100 Employee

• Head of MIS & QA

  • Mar 2007 - Present

  - Lead & manage MIS Department, consists of ‘Software & Solution Development’ and ‘Database & System Administration’ - Plan and manage Software Development Projects to be implemented on time, efficiently and with high QA - Automate and integrate internal systems - Evaluate, plan, develop and implement new solutions to automate and control processes and tasks (CRM, BPM, BI, BSC, IPT) - Manage and Customize IPT, CRM, BI and business Process Management Systems - Direct the preparation and implementation of policies, procedures and standards relating to information and telecommunication systems - Responsible for research, evaluate and implement new technologies - Planning, developing and implementing the ICT budget, to ensure cost to value effectiveness - Managing crisis situations, which may involve complex technical hardware or software problems - Implement Balance Scorecard and KPI Dashboard for Cedarcom Group - Provide advanced intelligent Analytics Reports - Supervise and lead MIS & QA Staff and projects - Plan ahead MIS&QA Department Strategy, Objectives, Goals, Roadmap and Budget



Soft Flow Group

• Lebanon
• IT Services and IT Consulting
• 1 - 100 Employee

• Professional Services Manager

  • Apr 2005 - Sep 2006

  - Responsible to lead 2 service units: Infrastructure Unit and Business Solutions & Software Development Unit - Build/Define Professional Services Department Structure, Strategy, Objectives and Goals - Develop an annual business plan and operating budget for the department and monitor the implementation of these to ensure that the financial targets are met - Put strategy to build team skills and introduce new solutions - Manage Business Solutions Projects including CRM, BI, BSM, BPM, Service Desk, … - Oversee, structure, manage, schedule and assign teams tasks - Review projects plan and assure on time delivery and high quality of service - Follow up projects regularly and coordinate closely with clients - Report/Align with top management



Analyse IT

• Rabieh, Lebanon

• IT Manager

  • Feb 2003 - Mar 2005

  - Plan, direct, manage and oversee the activities and operations of the IT Department; administer the IT budget, staff and physical facilities of the department. - Develop Information Technology strategy in support of the company’s mission and core objectives. - Direct, control and motivate the staff of the Information Technology department - Follow up projects regularly and coordinate with clients - Oversee, manage and schedule the work of the production team - Update the office in terms of technology and new production utilities



Lebanese Army - Directorate of Computer

• Kfar Chima, Mount Lebanon, Lebanon

• IT Consultant and Project Manager

  • Jan 2002 - Jan 2003

  - Structuring, designing and proposing complete solutions for establishing Private Military Internet Service Provider, installing an internal secured email system and archiving documents - Analyze, distribute and follow up projects developed using MS Visual Basic, MS Visual Basic .Net, MS Access, MS SQL 2000 - Structuring, designing and proposing complete solutions for establishing Private Military Internet Service Provider, installing an internal secured email system and archiving documents - Analyze, distribute and follow up projects developed using MS Visual Basic, MS Visual Basic .Net, MS Access, MS SQL 2000



Netways

• Saudi Arabia
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Web Developer

  • May 1999 - Jan 2002

  - Developing web and software applications using ASP, ASP.NET, MS Visual Basic, MS Visual Basic .NET, JavaScript, XML, XSL, WAP, MS Access, MS SQL 2000 - Setting and customizing Intershop Enfinity (Ecommerce Solution), Entrust Software for Security (PKI Solution) - Conducting researches related to web developments and third party products - Modeling databases and software using UML - Providing Netways and its clients with Turn Key IT Solutions - Developing web and software applications using ASP, ASP.NET, MS Visual Basic, MS Visual Basic .NET, JavaScript, XML, XSL, WAP, MS Access, MS SQL 2000 - Setting and customizing Intershop Enfinity (Ecommerce Solution), Entrust Software for Security (PKI Solution) - Conducting researches related to web developments and third party products - Modeling databases and software using UML - Providing Netways and its clients with Turn Key IT Solutions



Centre des Etudes et Services Informatiques (CESI)

• Mkaless, Lebanon

• Senior Developer

  • Nov 1997 - Apr 1999

  - Developing web and software applications using ASP, MS Visual Basic, 4GL, MS Access, MS SQL 7, Open Ingress - Structuring and linking Cobol Data to MS Access and MS SQL using DataBridge - Install and configure web servers for Intranet/Extranet secured applications - Project team leader - Developing web and software applications using ASP, MS Visual Basic, 4GL, MS Access, MS SQL 7, Open Ingress - Structuring and linking Cobol Data to MS Access and MS SQL using DataBridge - Install and configure web servers for Intranet/Extranet secured applications - Project team leader



Notre Dame University - Louaize (NDU)

• Lebanon
• Higher Education
• 100 - 200 Employee

• Teaching Assistant

  • Sep 1995 - Jul 1998

  - Assisting the instructor in teaching Pascal, C and C++ - Assisting the instructor in teaching Pascal, C and C++