Experience

International Bank of Qatar (IBQ)

• Qatar
• Banking
• 100 - 200 Employee

• Cards Fraud and Dispute Officer

  • Nov 2015 - Present

  Senior Card Fraud & Disputes Officer Review fraud cases and ensure ensuring proper analysis and investigation both internally and externally to prevent further losses. Resolve Cardholder Disputes by judiciously applying payment scheme rules and regulations. Analyze Re-presentments to maximize recovery to avoid financial losses to the organization Meet Fraud Impacted customers whenever possible to obtain more information. Utilize the Fraud Detection Systems of the bank as well as Fraud Risk Alerts and Fraud Rules definitions in order to better manage fraud risk mitigation and detection. Maintain relations with payment schemes and member banks in order to ensure IBQ is kept up to date on fraud awareness and fraud trends and investigations. Train agents in order to keep them updated with fraud trends. Prepare and submit reports to payment schemes and regulators whenever fraud is identified without delays. Take analytical/and on the spot decisions to prevent abuse on cards at the same time ensuring a balance in service. Show less

• Central vault teller

  • Jun 2014 - Oct 2015



International bank of qatar

• Contact center agent

  • Oct 2011 - Jun 2014



Al-jazeera sports channel

• Sales

  • Jan 2011 - Jan 2011



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales

  • Dec 2010 - Jan 2011