Experience

Central Station Toronto

• Canada
• Advertising Services
• 1 - 100 Employee

• Junior Developer

  • Sep 2023 - Present

  Remote



BrainStation

• United States
• Education
• 200 - 300 Employee

• Student

  • Mar 2023 - Jun 2023

  Successfully completed the BrainStation Software Development diploma program.



Benevity

• Canada
• Software Development
• 700 & Above Employee

• Technical Services & Solutions Consultant, Professional Services

  • Nov 2020 - Mar 2023

  Victoria, British Columbia, Canada -Analyze implementing client needs and configure Drupal site settings to accommodate them; this involves considering scalability of site configurations and the many interdependencies between settings. -Troubleshoot and debug issues in production; create development bug tickets where necessary. Utilize Opensearch logs, chrome developer tools and database queries in SQL to locate, describe and quantify undesired behaviour. -Manage incidents as they arise and act as the subject matter expert… Show more -Analyze implementing client needs and configure Drupal site settings to accommodate them; this involves considering scalability of site configurations and the many interdependencies between settings. -Troubleshoot and debug issues in production; create development bug tickets where necessary. Utilize Opensearch logs, chrome developer tools and database queries in SQL to locate, describe and quantify undesired behaviour. -Manage incidents as they arise and act as the subject matter expert for Drupal site configurations and product configurations. -Coach and support teammates on managing volume of client requests, solving complex requests and exceeding client expectations.

• Implementation Consultant, Professional Services

  • Oct 2019 - Nov 2020

  Victoria, British Columbia -Led the programmatic and technical site design for 10+ new commercial and enterprise clients at a time. -Effectively leveraged internal and external communication skills while working with different teams at Benevity (client success, technical teams, sales, product, operations, finance) and on the client side (Corporate Social Responsibility, Finance, Executives) -Managed project timelines and deliverables to ensure deadlines for client site launches were met



PathFactory

• Canada
• Software Development
• 1 - 100 Employee

• Associate Solutions Architect

  • Mar 2019 - Sep 2019

  Toronto, Canada Area -Led the technical account management for a large portfolio of commercial and enterprise customers, ensuring they have the technical setup that allows them to receive value from the product and repurchase at their renewal date. -Completed technical onboardings for customers and introduced material and processes to improve the customer experience during this time. -Enabled the effective use of the PathFactory platform within customers' marketing technology ecosystem, which includes several… Show more -Led the technical account management for a large portfolio of commercial and enterprise customers, ensuring they have the technical setup that allows them to receive value from the product and repurchase at their renewal date. -Completed technical onboardings for customers and introduced material and processes to improve the customer experience during this time. -Enabled the effective use of the PathFactory platform within customers' marketing technology ecosystem, which includes several integrations with CRMs, MAPs and other external revenue attribution systems.

• Senior Client Support Specialist

  • Jul 2018 - Mar 2019

  Toronto, Canada Area -Represented PathFactory as the first and primary point of contact for all technical and product inquiries during the first year of the team creation. -Deployed Intercom, a customer chat tool, to our existing customer base. This included the technical design and consultation phase pre-deployment, as well as the marketing plan for launch. Designed the support team plan for managing Intercom inquiries and conducted ongoing analysis of Intercom usage and response times. -Efficiently… Show more -Represented PathFactory as the first and primary point of contact for all technical and product inquiries during the first year of the team creation. -Deployed Intercom, a customer chat tool, to our existing customer base. This included the technical design and consultation phase pre-deployment, as well as the marketing plan for launch. Designed the support team plan for managing Intercom inquiries and conducted ongoing analysis of Intercom usage and response times. -Efficiently resolved technical issues by listening to client concerns and collaborating with coworkers to design solutions that maximized the use of PathFactory engine data and showed ROI against client goals.

• Client Support Specialist at PathFactory

  • Jun 2017 - Jul 2018

  Toronto, Canada Area Made client requests a reality through consultative problem solving and solution building.



Venture for Canada

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Alumni

  • Apr 2016 - Apr 2018

  Selected as one of the top 60 new fellows in Canada, out of nearly 1,700 applicants, in a competitive process. Venture for Canada is a fellowship for top university graduates to spend two years working at innovative startups across the country with the mission of training and supporting these graduates to become entrepreneurs moving forward.