Experience

Surprise.com

• United States
• Internet Publishing
• 100 - 200 Employee

• Engineering Manager

  • Nov 2022 - Present



Netcracker Technology

• United States
• Telecommunications
• 700 & Above Employee

• Technical Manager

  • May 2021 - Nov 2022

  • Drove multiple international teams with up to 10 team members each, including stuffing, rotation, agreements and team motivation• Carried out development projects through the full cycle starting from requirements gathering, solution development to customer acceptance. Led delivery processes with extensive customer communicationsin customer-facing activities, planned and tracked a workload of a development team• Handled customer communication in all aspects, being escalation point of contact for a project development team. Planned release and testing support to the customer during SIT, UAT, SVT stages, provided weekly/monthly project reporting to stakeholders and customers Show less

• Group Manager

  • Oct 2018 - Nov 2022

  • Engaged into a staffing process of Engineering department (Hiring, Rotations, Promotions), coached and on-boarded newcomers• Supervised a team up to 10 engineers with a different professional level (from Junior to Group Manager), collaborated with projects regarding their growth opportunities and future assignments• Developed career growth plan for subordinates based on the individual initial assessment, provided assistance with soft and hard skills improvement

• Development Team Lead

  • Apr 2020 - May 2021

  • Supervised an engineering team up to 6 people, decomposed and assigned tasks, conducted interviews and hired new team members• Participated in the workshops with the client both off/on-site to define business needs, finalize requirements and support the testing process• Led the development of integrations between Netcracker BSS/OSS solution and various external systems, assessed incoming requirements, verified a release scope, did backlog management

• Senior Software Engineer

  • Oct 2018 - Apr 2020

  • Developed and maintained business logic written in Java and PL/SQL• Supported end-users during UAT phase and Production warranty period• Worked on an initial data and product documentation analysis• Was actively involved into Production Go-Live process

• Customer Support Team Lead

  • Dec 2018 - Aug 2019

  • Mentored and managed distributed multi-cultural L2/L3 support teams• Communicated with stakeholders and did project reporting according to committed SLA/KPIs• Assessed reported incidents by the customer and did their troubleshooting, prepared workarounds and permanent fixes, implemented new features and did product enhancements• Resolved customer complaints via phone, email or social media

• Software Engineer

  • May 2017 - Oct 2018

  • Tuned OOB products according to the customer change requests• Collaborated with the customer on clarification of solution implementation details• Mentored onsite customer support team and assisted to them• Supported BA team on analysis and design phases

• Junior Software Engineer

  • Feb 2016 - May 2017

  • Configured Netcracker’s proprietary product technology components to align them with design documentation• Implemented and maintained SQL stored procedures, functions, queries and tables• Supported internal/external testing phases, did issues investigation and bug fixing• Customized business logic written in Java



Freelance

• Kyiv

• Self employed

  • Jun 2015 - Jan 2016

  ▪ Implemented Java based applications ▪ Implemented Java based applications



PZU Ukraine

• Ukraine
• Insurance
• 1 - 100 Employee

• Specialist of analytics

  • May 2013 - Sep 2014

  ▪ analyzed company’s portfolio and did the reporting on a monthly basis ▪ prepared presentations and bordereau for higher management ▪ worked with large databases ▪ analyzed company’s portfolio and did the reporting on a monthly basis ▪ prepared presentations and bordereau for higher management ▪ worked with large databases