Experience

LotusFlare

• United States
• Software Development
• 100 - 200 Employee

• Server Engineer

  • Aug 2021 - Present



Disoft | IT Product Development Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• back dev python

  • Jan 2021 - Jul 2021



BDO Centers

• Ukraine
• Business Consulting and Services
• 1 - 100 Employee

• IT Customer Support Agent

  • Jul 2020 - Jan 2021

  - assistance with MS Office: Outlook, Excel, Office - maintenance of Windows 10 - processing of tickets via Cherwell ticket-system - 1st level support of hardware - administration and support for e-mail encryption Zertificon - assistance with MS Office: Outlook, Excel, Office - maintenance of Windows 10 - processing of tickets via Cherwell ticket-system - 1st level support of hardware - administration and support for e-mail encryption Zertificon



Aspire Global

• Malta
• Software Development
• 100 - 200 Employee

• Senior Customer Support

  • Mar 2020 - Jun 2020

  - back then I was taking on board feedback, learning and enhancing already developed customer service skills. - supervising new german agents.- providing service for VIP customers. - dealing with GDPR requests and complaints.

• German Customer Support

  • Jul 2019 - Mar 2020

  I have moved to german desk. Since then my responsibilities:- turning registered customers into loyal members using retention techniques - improving CSR, first response time, general response time, resolution time, case and email SLA

• English Customer Support

  • Mar 2019 - Jul 2019

  Providing high-level support for customers via:- live person chat system- kayako ticket system - performing chat and email KPI



Institute of Cell Biology and Genetic Engineering I National Academy of Sciences of Ukraine

• Kyiv, Kyiv City, Ukraine

• Research Intern

  • Oct 2019 - Dec 2019

  The topic of the project where I was involved is genetic analysis of wheat collections. I used basic genetic techniques( PCR, DNA extraction, gel electrophoresis ) to study if the wheat collections contain genes Glu-A1, Glu-B1 and Glu-D1 The topic of the project where I was involved is genetic analysis of wheat collections. I used basic genetic techniques( PCR, DNA extraction, gel electrophoresis ) to study if the wheat collections contain genes Glu-A1, Glu-B1 and Glu-D1