Assistant Manager

• Sep 2023 - Present

Setting the pace for the team, being the leader during a shift. Being on the floor with a team, leading the team. Ensure quality food and service during a shift. Labour control during a shift. Resolve guest complaints / service recovery. Train new staff or cross train existing team members. Oversee the operations of a food service establishment . Monitor team member performance. Ensure standard (Food & Service) are met. Implement operational procedures from time to time Setting the pace for the team, being the leader during a shift. Being on the floor with a team, leading the team. Ensure quality food and service during a shift. Labour control during a shift. Resolve guest complaints / service recovery. Train new staff or cross train existing team members. Oversee the operations of a food service establishment . Monitor team member performance. Ensure standard (Food & Service) are met. Implement operational procedures from time to time

Shift Supervisor

• Sep 2022 - Oct 2023

Responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom. Creates a sparkling clean and organized environment by maintaining store standards and cleanliness. Helping management in implementing all merchandising standards, and directives. Promotions and organization of the sales floor and stockroom. Meet or exceeds the profitability expectations for the store in sales, shink, ADS and conversions. Also, helping management in executing strategies to maximize store sales and control expenses. Acting with integrity and respect and providing a good working environment. Providing the customers with current relevant information about the products and latest trends. Ensure an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team Show less

Assistant Manager

• May 2022 - Oct 2023

Duties include all store operations, profit and loss management, promo planning and execution, inventory management, shrinking control, and providing exceptional customer service.Working together with our external vendors like coca cola, Pepsi and Wallace and carrey to organize marketing campaigns, in-store promos, and marketing events to increase sales and improve relationships with customers.Ensured compliance with all the local, state and federal laws within the scope of the convenience/food store operations. Also, maintain the safety and security of the store and properly document any incidents that occur. Assisting the management in implementing the new product lines and creating strategies to introduce and promote them to the guests.Ensure sufficient staffing levels to meet the needs of our guests. Demonstrate leadership and promote a teamwork-oriented environment setting high standards and modelling behaviour for the optimum guest experience. Doing the payroll and scheduling the staff. Show less

Senior Sales Associate

• Nov 2021 - Jun 2022

Store Associate

• Feb 2020 - Oct 2021