Experience

UCB

• United States
• Financial Services
• 100 - 200 Employee

• Mailroom Manager

  • Jan 2022 - Present

  Manager jobs daily. Ensure that supplies are stock for all jobs for the day. Manager excel spreadsheets for supply counts and job totals. Manage the creation of all letters. Implementing audit process to check for any errors. Creating and documenting all procedures.

• Levy/Garnishment Supervisor

  • Mar 2021 - Jan 2022

  Managed a small group of agents that created levy letters to send out to financial institutions. Managed spreadsheets for our department, amounts collected, letter totals etc. Received bank calls and answered any questions they had. Made sure that team had all supplied needed for their duties.

• Floor Supervisor

  • Dec 2020 - Mar 2021

  Managed a small group of employees. Assisted them when they needed help on calls or had questions. Reviewed agents calls to work with them on how any areas of improvement. Took supervisor calls, managed emails and daily spreadsheets.

• Customer Service Specialist

  • Jul 2020 - Dec 2020

  Received inbound calls from customers wanting to make payments, pay in full or dispute their state taxes.Also, made outbound calls to customers who wanted a returned phone call or to notify that there was still a balance due on their state taxes.