Program Manager at Concepts Adult Day Services

• Dec 2017 - Present

- Assists the Program Director with General Program management.-Supervises Program Supervisors and staff and evaluates performance and program compliance according to the company’s performance management policies and all regulatory standards.- Acts as hiring manager, collaborates with hiring specialist in interviewing, hiring, orienting, and training supervisors and direct support staff.- Recommends and takes corrective action to ensure quality work performance of immediate staff.- Directs and ensures effectiveness of program’s daily operations, and ensures the individual’s health, safety, and welfare.- Provides training, including Medication Administration Training, as required. Ensures individual health and medical needs are met. Updates individual’s Lifetime Medical History on an annual basis.- Supports Program Supervisors in managing coverage in the program.- Enhances quality of individual’s lives by promoting inclusion, recovery, and integration into the community, and provides leadership to the team supporting the individuals, including providing direction on implementing principles of normalization, positive approaches, and self-determination.- Facilitates regular staff meetings and ensures communication with and from company management.- Participates in the development of individual assessments, service plans, behavioral plans, and recovery plans, and ensures implementation of individual program, behavioral plans and activities.- Oversees the maintenance and completion of documentation required by the company, state, and federal regulations, and serves as an active member of the service team in coordination of services.- Assists in data collection to report and monitor program activities and analyze data to determine if the activities provided are meeting program outcomes.- Accounts for the management of program budgets, petty cash, and follows all policies and procedures related to financial requirements.

Assistant Program Director at Concepts Day Services

• Jul 2013 - Dec 2017

- Assists the Program Director with general program management.- Monitors the program and staff compliance to all company policies and procedures and all regulatory standards.- Supervises, trains, and oversees the performance management of all staff.- Assists in recruiting, interviewing, and hiring staff.- Develops educational and training materials, presents educational materials on various aspects of programs, and provides technical assistance to staff.- Ensures the development and implementation of individual program plans and activities.- Reviews financial documentation/billing and performs on-site audits of individual's funds and petty cash funds.- Serves as a team leader for staff interdisciplinary/multidisciplinary team meetings.- Directs and ensures effectiveness of the program's daily operations, including incident management.- Fulfills duties and responsibilities of the Program Director in a terrarium acting capacity in the absence of the Program Director.- Assists in the development of data collection methods to report and monitor program activities, analyzes data to determine if the activities provided are meeting program goals. - Responds to emergency situations and provides leadership.- Provides coverage in emergency situations.- Ensures that the location is safe, comfortable, and well maintained.- Transports individuals in personal or company vehicle for meetings, appointments, or community activities.

Program Specialist at Concepts Adult Day Services

• Nov 2009 - Jul 2013

- Coordinated and/or completed initial and on-going assessments of individuals.- Coordinated and/or developed, reviewed, and ensured implementation of individual support plans.- Developed, facilitated, and ensured implementation of planned program activities.- Coordinated and participated in multidisciplinary team meetings; collaborated and cooperated with individuals, family members, other provider agencies, and advocates.- Engaged in daily interaction and communication with program participants.- Utilized local resources to promote involvement in community activities, including volunteer opportunities.- Accompanied individuals into the community, providing support and assistance in interactions in the community, while maintaining sensitivity to the rights and dignity of the individuals. - Provided training and supervised adult day services staff.- Monitored program and staff compliance to all Community Services Group policies and procedures and regulatory standards.- Reported and provided follow-up for incidents as outlined in the company's Incident Management Bulletin and CSG's policy on Incident Management.- Completed all assigned administrative tasks relative to the program, i.e. Creating and implementing staff schedules, completion of time, travel, and billing documentation, etc.- Provided coverage in emergency situations.

Employment Specialist at Concepts Adult Day Services

• Apr 2009 - Nov 2009

- Assessed, evaluated, and documented client performance plans.- Developed, coordinated, and implemented individual program plans.- collaborated, cooperated, and built relationships with significant agencies, perspective employers and employees; participated in meetings and provided relevant information.- Analyzed potential job openings, locations, tasks, and responsibilities in order to coordinate job placement.- Provided on-site instruction and overall job training while encouraging the development of natural support systems.- Monitored and assessed employer and client satisfaction.- Utilized community resources to promote community integration and client independence/interdependence.

Recreational Therapist Broomall Rehabilitation and Nursing Center

• Aug 2008 - Apr 2009

Residential Counselor

• 2005 - 2008

Receptionist

• 2002 - 2005

Teacher Aide

• 2001 - 2002

Respite Worker

• 2001 - 2002

Respite Caregiver

• 2000 - 2001