Experience

SmileDirectClub

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Director Of Operations

  • Oct 2021 - Present

• Senior Manager of Strategy Operations

  • Apr 2019 - Oct 2021

  • Supported broad umbrella of disciplines, including Retail Strategy, Process Excellence, Analytics, New Shop Buildouts, Steady State Operational Support, Mobile Retail, and Real Estate• Directed wide-range of teams in a growth-centric start-up environment, operating with global perspective to ensure all stakeholder needs were met• Reestablished post-COVID workflows to ensure full operational efficiencies and safety. Stabilized supply chain flow with updated PPE materials, innovated shop re-launch workflows to meet all local protocols, and strategized remote shop opening and closing procedures• Reduced OpEx by minimizing size of support team brought back from furlough in Q3, stabilizing internal team NPS and productivity by end of Q4 (Headcount reduced from 28 in Q1 2020 to 6 in Q4 2020) • Launched critical initiatives to the field in support of rapid growth• Supported third party retail launches and closures with Walmart, CVS and Walgreens, developing GC handoff processes and ongoing SOPs for in-location support• Strategized retail merchandising launch from POS implementation to inventory reconciliation and ongoing replenishment and support procedures• Acted as project consultant for first international shop launches, transitioning steady state practices to match needs of unique markets• Established Mobile Operations workflows and ongoing procedures for steady-state support• Drove over $2.5 million in revenue directing logistics for remote mobile pop-ups in partnership with national property vendors and retail chains Show less

• Retail Operations Manager

  • Nov 2017 - Apr 2019

  • Managed daily operations for 250 SmileShop locations in US & Canada• Created policies and procedures to manage inventory levels, supply chain logistics, scheduling practices, equipment replacements, and facilities maintenance across all retail locations• Supported third party retail launches with CVS and Walgreens, developing GC Handoff processes and ongoing SOPs for in-location support• Developed operational mobile logistics plan to support ongoing operations of 5 mobile retail buses, including supply replenishments and maintenance• Designed and implemented supply request service desk for all Shop needs• Oversaw team of 10 coordinators managing efforts across all initiatives Show less

• Visual Merchandising Manager

  • Jul 2017 - Nov 2017

  • Created and implemented brand standards for customer-facing Marketing materials, furniture, and visuals, securing cost-effective pricing from vendors• Established visual archive of 40+ Shop locations and created spatial layouts to guide and support on-site buildouts



Warby Parker

• United States
• Apparel & Fashion
• 700 & Above Employee

• Store Leader

  • Oct 2016 - Jul 2017

  • Oversaw staff of eight reports in a concept shop setting. Solely responsible for delegating HQ objectives in regards to social media, social innovation, and visual merchandising.• Focused on role clarification and team development, implementing succession and professional growth plans to prepare team members for future management positions.• Consistently met sales goals, driving 17% increase year over year by increasing focus on customer conversion and units per transaction.• Assisted in new store openings, partnering with construction managers and project managers to ensure that new facilities were completed on time and set up for new teams. Show less

• Supervisor

  • Jun 2016 - Oct 2016

  • Co-managed staff of seven to eleven reports both on and off the floor as point person for system questions and customer service. Oversaw daily operations tasks, including scheduling, inventory management, and managing visual displays.• Developed new systems of organization for retail operations and inventory that became company-wide standards.• Became in-store point person for all recruiting needs, including scheduling and coordinating interviews for multiple stores across the district. Show less

• Senior Advisor & Training Lead

  • Nov 2015 - Jun 2016

  • Entry-level management position, developing a thorough understanding for managing each aspect of the customer experience, including account information, order history, and retail inventory, as well as the multi-tasking skills to handle many tasks at once.• Worked to onboard new hires, teaching company policies, prescription information, and system organization.

• CX Associate

  • Mar 2015 - Nov 2015

  • Assisted in providing a seamless customer experience for every customer, from picking a frame and placing and fulfilling an order to any post-purchase issues that may arise from our call center in Nashville, Tennessee.



AdUs Digital

• United States
• Advertising Services
• 1 - 100 Employee

• Graphic Designer/Copy Editor

  • Jul 2013 - Apr 2014



State Farm

• United States
• Insurance
• 700 & Above Employee

• Subrogation Claims Processor

  • Sep 2012 - Jun 2013



The Edwardsville Intelligencer

• Newspaper Publishing
• 1 - 100 Employee

• City Reporter

  • Jun 2012 - Aug 2012



Greenville University

• United States
• Higher Education
• 200 - 300 Employee

• Newspaper Editor-in-Chief

  • Jan 2009 - May 2012