Experience

MergeIT

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support

  • Jun 2016 - Present

  Workstation Integration after company changed hands. Applying image through ZTI network build or USB image. After image completes, installing general software and end-user specific software. Troubleshoot image problems and installation errors. Follow provided checklist and make suggestions to update checklist as errors arise. Keep organized records of progress on each machine and on a large scale. Workstation Integration after company changed hands. Applying image through ZTI network build or USB image. After image completes, installing general software and end-user specific software. Troubleshoot image problems and installation errors. Follow provided checklist and make suggestions to update checklist as errors arise. Keep organized records of progress on each machine and on a large scale.



Mansfield University of Pennsylvania

• United States
• Higher Education
• 200 - 300 Employee

• Computer Support

  • Oct 2013 - May 2016

  Student workers for Campus Technologies - Assist in technology and computer updates, imaging workstations and laptops, RAM updates, replacing hard drives, installing new software, technology relocation, etc. TechConnect - Diagnose and repair student laptops, back-up data and reinstall OS, update antivirus & malware protection, troubleshoot other miscellaneous issues. Work the HelpDesk - Answer calls and enter tickets into the system, assist walk-in customers, notify customers of completed tasks. Show less

• Lab Monitor / Tutor

  • Feb 2012 - May 2016

  Monitor computer/network use, install updates on all computers, coordinate schedule for all lab monitors, and assist students who seek assistance using the computers and printers.

• Director of Information Technology

  • Apr 2014 - Apr 2016

  Update SGA website, review technology needs for SGA, update executive board laptops, serve as student voice at Faculty Senate IT Committee, serve on 2 additional committees (SGA - Committee on Finance, Faculty Senate - Academic Affairs Committee)

• Computer IT Assistant

  • Jun 2013 - Oct 2013

  Student worker for the technical division of the campus library. Perform workstation maintenance and updates, wireless network diagnostics, network printers, diagnose printer errors and fix if possible in-house, workstation tower beep code error diagnostics, diagnose software and hardware malfunctions, image desktops and laptops, recommend hardware updates. Apple Media Lab - set up, customize, secure, and maintain Macintosh systems. I was tasked to learn VidPro 10 software in order to assist students who hadn't used the software or the updated version 10. Show less



State Farm Insurance Company

• Bloomingron, Illinois

• IT / Systems Intern

  • Jun 2015 - Aug 2015

  Data Specialist - Data Design. Data modeling - relational data models and physical data models. Relational database modeling with Project business partner shadowing. Data Specialist - Data Design. Data modeling - relational data models and physical data models. Relational database modeling with Project business partner shadowing.



State Farm Insurance Company

• Bloomington, Illinois

• IT / Systems Intern

  • Jun 2014 - Aug 2014

  Data Specialist - Data Design. Data modeling - relational data models and physical data models Data Specialist - Data Design. Data modeling - relational data models and physical data models



Pauls Hotel & Citgo

• Coudersport, PA

• Cashier

  • Jun 2011 - Aug 2011

  Work the cash register, monitor the gas pumps, prepare pre-packaged foods, clean all areas of the store, records the gas transactions daily, and restock merchandise. Work the cash register, monitor the gas pumps, prepare pre-packaged foods, clean all areas of the store, records the gas transactions daily, and restock merchandise.



Dunkin Donuts

• Food and Beverage Services
• 700 & Above Employee

• Cashier

  • Jun 2007 - Aug 2009