Experience

WINNS Services

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Office Administrator

  • Sep 2020 - Present

  • Reporting to the Finance Director • New Starter Compliance • Problem Solving • Processing the monthly payrun for all Site Operatives • Taught myself how to use QuickBooks using webinars and online tutorials and became first point of contact when the Finance Manager and Finance Director had payrun queries • Covering for any absences on the back office team, ensuring I knew how to do other team members roles effectively. • Calculating annual leave entitlement (pro-rata for Site Operatives), sickness leave and any other payrun queries • Scanning and filing documents into correct online folders and portals • Calendar and diary management for Contracts Managers and Directors • Answering phones to colleagues and potential/current clients • Providing information about the company and its objectives and services to potential clients • Worked through the pandemic and updated payroll systems accordingly to accommodate furlough leave and calculations for staff wages etc. • Creating various spreadsheets and procedures to ensure the monthly payrun was processed efficiently; simplifying the process so only 1 person completed the task in 1 day, instead of 3 people over 1 week. • Various HR duties, including creating policies and procedures and being first point of contact for all HR enquiries from Directors and Contracts Managers, such as disciplinary and grievances procedures • Taking minutes in various meetings • Organising business events and contract jobs, including ordering company stationary, booking venues, booking hotels, ordering various machinery and ensuring all deliveries to various locations were on time and suitable for the task. • Attending various meetings with Directors and Management • Taking on additional projects, when daily tasks allowed • Health and Safety responsibilities, working with the Fire Marshal and First Aider to ensure all health and safety protocols were being followed effectively Show less



Age UK

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Divisonal ServicesAdmin Manager

  • Sep 2017 - Sep 2020

  Managing a team of 6 people, managing KPI’s, 1-2-1s and annual performance reviews Liaising with external stakeholders and charity directors for various reports and productivity meetings Liaising with Members of Parliament and their PA’s to arrange meetings and events Assisting the Campaigns and Fundraising Teams with campaigns and raising awareness of government policies that affect older people Diary and Calendar management for Heads of Department and Charity Directors Booking travel and accommodation for numerous members of staff from different teams within the Influencing Division Event organisation, including external room bookings, catering, stakeholder travel and accommodation bookings Raising PO numbers and processing invoices for projects and events, ensuring all payments are made on time and are accurate Training new employees and created an induction process so all new members of staff in the division have the same training when they join Age UK Collating weekly and daily reports for directors and heads of department Liaising with HR regarding issues and how to manage situations e.g. issues and relationships on the team, absence and lateness, team morale Adhering to Age UK’s policies and procedures to ensure everyone is treated equally Completed numerous training sessions to ensure management skills are up to date Completed all GDPR and mandatory training sessions Created and update various budget and credit card spreadsheets to keep track of project payments and ensure payments for specific cost centres are applied correctly Collating and formatting a 6 weekly charity report outlining all activities, project progress and budgeting throughout the Influencing Division, this is used in the Charity Trustee Meetings throughout the year Health and Safety responsibilities, working with the Facilities team to ensure there are no fire hazards or dangerous equipment left unattended Show less



Day Webster Limited

• United Kingdom

• • Mar 2017 - Sep 2017

  • Managing a team of 5-7 people• Continuing all Admin Team Leader responsibilities plus;• Additional End of Month resourcing, external stock take and non-workers reports for CEO’s and Directors• Responsibility of all merchandise orders and supply for external events, open days and new candidates• Attending open days and events to encourage new candidate and client generation • Responsibility for all job boards, working with various companies regarding contract and account maintenance while liaising with colleagues to confirm specifications• Responsibility for the Social Media advertising for the whole company• Attending managerial meetings to discuss company overview, expenditure, new policies and procedures Show less

• • Mar 2016 - Feb 2017

  • Managing a team of 5 people• Various team management tasks, such as handling disputes, issues and relationships within the team and boosting morale• Organising and monitoring the Admin Desk workload, ensuring deadlines and targets are reached• Ensuring all Reception Desk tasks are completed accurately and on time.• Liaising weekly with the Senior Receptionist and Senior Administrator to discuss any updates on the 2 desks.• Trained on all receptionist/secretarial/administration processes to help cover the 2 desks when the team is short staffed, including greeting candidates and clients, minute taking and completing spreadsheets and reports. • Training current and new members of staff on all processes and systems • Completing disciplinary actions, such as issuing verbal and written warnings, disciplinary meetings and dismissals • Attending team leader/manager meetings on a weekly/monthly basis to assess team work load and procedures• Arranging deductions from candidates timesheets to cover the cost of missed training sessions, immunisations and CRB applications that were processed through Daywebster • Stock control of uniform, ID Badges and office stationary • Liaising with external companies to arrange various deliveries to the office and ensure costs are kept low.• Creating and sending ID Badges and Uniforms to compliant candidates within 24 hours of sign off• Exceeding incoming and outbound call targets- candidate and client queries• Confirming payments from candidates have been received to cover training costs • Arrange specialised training for candidates such as NEWS, JACS E-Prescribing and IClip training• Arranging the monthly collections of confidential information for storage with Total Data• Completing 500+ monthly online checks via NMC/HCPC • Checking invoices from companies for the Finance Department to process.• Completing reports for management regarding office expenditure and productivity Show less

• • Oct 2014 - Mar 2016

  • Registering new locums for medical recruitment • Uploading all candidate documentation to ensure they are qualified to work as an AHPHSS candidate• Organising and attending locum and client open days and other events to increase business and awareness of the company. • Using various communication skills to provide excellent customer service to locums to collect information e.g. telephone calls, emails, post, fax • Face-to–face candidate appointments to complete registrations • Responsible for training new members of the team • Meeting deadlines and targets in a high pressured environment • Exceeding KPI’s for signed off candidates per month• Exceeding incoming/outgoing call targets per month- received various rewards and recognition for this • Working with other team members to increase team productivity and improve processes• Liaising with consultants regarding outstanding documentation needed for candidates to reach compliant status • Processing various appications on behalf of registering candidates• Uploading candidates documents to their RDB file to ensure information is accessible to colleagues in my absence • Adding notes to candidates RDB files, confirming all actions that have been taken for colleagues to use in my absence.• Booking training sessions for candidates• Maintaining compliant candidates files and updating expired documents • Assisting in external and internal audits for different contracts with different compliance levels, ensuring all audits are passed with platinum status.• Working as part of a team to take on extra tasks when a team member is busy or absent • Delegating tasks to the administrative intern and supporting her progress when the team leader/ manager is absent Show less



Catalyst Consulting Services

• India
• Human Resources Services
• 1 - 100 Employee

• Claims Handler

  • Jul 2014 - Oct 2014

  • Dealing with car insurance claims • Establishing liability for claims and disputing counter-liability claims • Mediating between solicitors, third party insurance companies and policy holders to discuss liability and settlement amounts • Making payments for vehicle repairs and forwarding any personal injury claims to the appropriate teams • Dealing with claims high risk claims with high settlement amounts • Answering calls and transferring the appropriate teams/claims handlers • Making calls to parties involved with the claim • Meeting KPI’s and deadlines • Working as part of a team to deal with complex and in-depth claims to reach a reasonable outcome and settlement • Liaising with different teams to discuss ongoing claims and my involvement with the claim • Making notes on each claim to confirm my actions with any parties to ensure a steady transfer of information in my absence. Show less



Liberata

• United Kingdom
• IT Services and IT Consulting
• 400 - 500 Employee

• Revenues Officer

  • Aug 2012 - Jul 2014

  • Consistently exceeding business KPI’s. • Meeting and exceeding targets for productivity and quality to ensure clients and customers received a high standard of service, receiving awards and recognition for this. • Processing complex council tax accounts for various contacts, such as Hounslow, Pendle, Redcar, North Somerset and Durham County councils. • Covering a wide range of administrative tasks including recording and reporting all data on a number of IT and operating systems including Microsoft spreadsheets. • Creating daily, weekly and monthly reports on statistics and targets to assist with Management information and productivity activity. • Personally selected to work on a variety of high priority Local Government contracts as part of liberator’s Capacity Grid department, such as Empty Homes Review. This involves working to very tight deadlines with a high degree of accuracy. Regularly volunteered to work extra hours when key deadlines approach alleviating pressure on the company and maintaining a quality service to the customer and stakeholders. • Communicating effectively with clients and customers from various councils to confirm actions taken on their council tax accounts. This involves a range of correspondence including letters, e mails and telephone conversations, utilising problem solving skills with challenging customers where empathy and supportive action is required. • Working as part of a team to meet expected company targets and standards of behaviour. • Supporting and mentoring colleagues that were new to the team and taking a multi functioning approach to ensure business priorities are met. • Trusted for discretion, I was selected to fully support office management team by providing secretarial duties, attending meetings taking minutes and circulating action points. Show less



Metropolitan Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• PCSO

  • Sep 2009 - Aug 2012

  • Responsible for a wide range of Office Management duties within an extremely busy Police service. Such as crucial administration to support operational activities within the field e.g. answering calls and emails taking messages for colleagues sometimes of an extremely urgent or sensitive nature .Compiling accurate reports and records to provide accurate evidence crucial to support forthcoming prosecution or progression of cases. Ensuring that management information for business targets and crime figures were accurate • Deployed as part of a highly effective Community Policing team, responsible for delivering support and customer service to both individuals and at Community events. This incorporated a range of organisational and interpersonal skills enabling me to work effectively with other organisations, exchanging information and ideas. • Organised events, booked meetings, and gave informative presentations to encourage reduction of crime. • Undertook various Law enforcement duties outside of the office, dealing with difficult and sensitive situations and keeping a professional attitude when under pressure. The supportive administration duties within the role included the management of myself and the office in the absence of my Sergeant, solving problems as they arose, crime figure presentations, attending meetings and taking minutes and file organisation. Maintaining high levels of customer service, upholding the reputation of the Police Service. • Dealing with a range of communities, from young children to elderly people varying in disabilities, race, verbal communication levels and physical abilities, to name a few diversities. • Regularly dealt with sensitive and emotionally strained incidences, giving care to the community and providing compassion and support to individual victims of incidences, showing they could trust my integrity and confidentiality, while maintaining professionalism and not letting my emotions cloud my judgement or behaviour. Show less