Experience

Seabrook, WA
• United States
• Real Estate
• 1 - 100 Employee
• Executive Housekeeper

  • Jan 2021 - Oct 2022

Grand View Lodge
• United States
• Hospitality
• 1 - 100 Employee
• Director Of Housekeeping

  • Oct 2017 - Oct 2020

The Westin Minneapolis
• United States
• Hospitality
• 1 - 100 Employee
• Director Of Housekeeping

  • Feb 2017 - Oct 2017


Westin Denver International Airport

• United States
• Hospitality
• 1 - 100 Employee

• Housekeeping Manager

  • Oct 2015 - Dec 2016

  Opening Management team for 519 room Westin. (November 2015) Original brand setup of each room prior to grand opening. Daily management of HSKP department. Maintaining budget and ordering guidelines. StarQA (Secret Shopper) champion. Passed StarQA 2 minor defaults in rooms. Maintaining a 97% cleanliness. Maintaining productivity expectations while improving quality of hotel cleanliness. Service Culture Trainer for 300 new employees. Reforecasting budget quarterly due to new property.



Sheraton Kauai Resort

• United States
• Hospitality
• 1 - 100 Employee

• Property Operations Manager

  • Sep 2013 - Sep 2015

  Operational support to property-wide management team to achieve cohesive oversight of day to day resort property operations. Service Culture Trainer certified –Completed implementation of all managers on property. Associates completed August 2014. Selected by senior management as best person to give presentations to local Community College Hospitality Industry Class regarding how to successfully join and excel as part of a demanding operational department of a large resort property. Similarly, selected to provide community outreach and offer interviewing skill development at local high school to the Island's future workforce. Maintain Budget and Ordering Guidelines. Daily management of Housekeeping and Engineering departments as a Property Operations Manager. To include daily cleaning of rooms and common areas to achieve top GEI (Guest) and Star QA (Secret Shopper) scores.



Ocean Reef Club

• United States
• Hospitality
• 300 - 400 Employee

• Front Office Manager (Department Head)

  • May 2011 - Aug 2013

  Provides direction, supervision, and leadership for a premiere luxury brand lodging division to achieve the highest levels of member/guest and associate satisfaction, quality service and compliance with Club policies and procedures while meeting and/or exceeding brand goals. Assumed responsibility for existing Management of Duty Program. Quickly Identified lack of consistent performance by participants resulted from inadequate training. Redeveloped, implemented, maintained and coordinated the program to enhance management/supervisory development of both Managers and Directors. Integrated innovative use of technology for improved efficiency after gaining support from Senior Leadership. Directs, coordinates and monitors lodging related systems to facilitate an exceptional guest experience. Directs and manages operation resources relative to 143 luxury hotel rooms and 120 privately owned vacation rental properties, to include $1.1M annual budget for Housekeeping and an additional $625K annually for Front Desk/PBX/Mail Room with a maximum workforce of 110 associates and managers. Develops implements and monitors departmental budget, annual contracts, purchasing requirements, standard operating procedures and policies necessary to ensure smooth operation of department. “Go-to” person for operations property-wide through relationships developed using team based support with other organizational divisions. Facilitate and coordinate marketing initiatives, sales site visits, and other special requests impacting guests. Excellent communication skills and solution focused guest services frequently specifically recognized in member/guest experience feedback. Project Manager for $500K VING Lock/Energy conservation system installation property-wide May 2013. In depth knowledge of both Housekeeping and Front of House operations, coupled with outstanding coordination with other divisions allowed for early identification of potential challenges and prompt resolution.



Hostmark Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • 2009 - 2011

  Managing an office staff of ten. Acting Manager on Duty at all times when on property. On property point person for all operational challenges and opportunities that arise on a daily basis with direct communication between all department heads. Daily and weekly production of statistical reporting for both property and corporate levels. Creation of weekly schedule based on business levels. Responsibility and accountability for all aspects of training and development for front desk team members of their complete job responsibilities. Assisting Area Director of Revenue with PMS rate management and rate structure based on business levels, both current and historical. Acting relief night auditor when needs arise.



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • 2008 - 2009

  Reservations Check In/Out Customer Service Nightly Auditor of daily financial transactions Nightly Manager on Duty Reservations Check In/Out Customer Service Nightly Auditor of daily financial transactions Nightly Manager on Duty



Key West Police Department

• United States
• Individual and Family Services
• 1 - 100 Employee

• Police Officer

  • 2006 - 2008

  Patrol Officer Mounted Patrol Certification Certified Police, 911, Fire/Rescue Dispatcher SART Certified (Sexual Assault Response Team) Patrol Officer Mounted Patrol Certification Certified Police, 911, Fire/Rescue Dispatcher SART Certified (Sexual Assault Response Team)