Law Office Assistant 3

• Jan 2021 - Present

Client Service Navigator - Public Defender Agency

• Oct 2021 - Present

Production Trainer

• Dec 2018 - Mar 2020

• Safety team production lead • Employee Recognition Committee lead • Train and support new employees in the assigned position processes, evaluate needs, document and support further learning • Process, price, tag, mark and merchandise product according to standards • Consistently meet or exceed daily, weekly and monthly production goals • Assist supervisors with product quality inspection audits • Encourage and monitor team goals and adjust processes to meet requirements • Cross-trained in multiple areas of production

Owner

• Jan 2012 - Oct 2018

• Researched genetics, analyzed breeding results, and adjusted program as needed • Created documents and recorded data and sales history • Shipped poultry following state, federal and USPS guidelines and documentation • Scheduled and coordinated appointments for service providers and customers • Created and maintained website and social media presence • Processed and documented cash and electronic payments and invoices • Tracked estrus cycles and brooding dates and results • Monitored and adjusted feed and supplements for show preparation, human consumption and/or health conditions • Encouraged and educated 4H and pet owners providing guidance and referrals as needed • Greeted customers and promoted product interest

Business Owner

• Jan 2004 - Jan 2012

• Tracked and maintained sales records, inventory, and marketing trends. • Analyzed market trending to project inventory and promotions • Responded to customer inquiries regarding product details, sales, and returns • Domestic and international shipping and receiving including documentation • Established and maintained procedures for daily operations and profit goals • Created and maintained advertisements, cross-selling promotions, and website templates • Developed workflow practices to maximize time management • Researched and procured product inventory • Prepared an average of 450 packages per week • Increased productivity by 80% by creating streamlined processes

Medical Customer Service

• Sep 1999 - May 2002

• Received and documented telephone and email inquiries in CRM system from providers, members, and employers regarding claims, eligibility, benefits, referrals, authorizations, and denials • Processed and analyzed medical claims • Collaborated with medical staff for referrals and authorizations. • Advocated for patients while maintaining company integrity and business practices • Researched and resolved complex payment issues with dedicated follow-up • Met and/or exceeded all quality and statistical requirements • Earned multiple positive reviews acknowledging dedication to excellent customer service • Worked closely with supervisor as needed to assist with meeting preparation, high dollar claims release issues and escalated supervisory calls

Medical/Medicare Customer Service Representative

• Feb 1999 - Aug 1999

• Received and documented incoming customer, employer and provider inquiries regarding benefits, eligibility, claims, authorizations and denials • Responsible for direct customer relations and retention • Received an award for most valuable employee and promotion within 3 months. • Developed reputation as an efficient representative with a high level of volume and accuracy • Received and documented incoming customer, employer and provider inquiries regarding benefits, eligibility, claims, authorizations and denials • Responsible for direct customer relations and retention • Received an award for most valuable employee and promotion within 3 months. • Developed reputation as an efficient representative with a high level of volume and accuracy