Experience

Nashville Symphony

• United States
• Musicians
• 1 - 100 Employee

• Director Of Development Operations

  • Jul 2022 - Present

• Director of Data Services

  • Mar 2020 - Aug 2022

  · Provide direct oversight to a team of data professionals that aid in increasing database integrity, consistency, support and effective organization. · Project Manager for cross-functional teams for comprehensive CRM quarterly updates which include project planning, documentation and testing.· Primary liaison between the technology team and CEO, COO and CFO on reports, financial overviews, forecasts, and deployment of marketing communications.· Create and present hard data and dashboards for the $8.4mm+ departmental budget to the CFO and VP of Development to keep cash flow for the institution on projected pace.· Implemente a cultural shift to embrace data driven decision making across multiple departments.· Creates process documentation and training materials for the database which led to a company-wide standardization of protocol and an increased use of data analytics to inform business decisions increasing direct mail campaign revenue by 50%. · Works with the Senior Director of Development in overseeing data information with third-party call center, increasing the number of contributions by 103%.

• Data Services Manager

  • Oct 2018 - Mar 2020

  · Developed a new training procedure for new hires as well as current employees, on the proper way to execute database Standard Operating Procedures as well as additional programs within the organization. New hires brought in after implementation of these procedures led to increased productivity earlier in their tenure and led to higher retention rates due to their sense of accomplishment and job satisfaction.· Executed direct mail and email campaigns for Marketing and Development departments.



Nashville Opera

• United States
• Performing Arts
• 1 - 100 Employee

• Ticket and Information Services Manager

  • Jul 2015 - Oct 2018

  · Analyzed performance data dynamically adjusting pricing to manage the sale of the two highest grossing shows in company history. · Created and implemented standard operating procedures for all departments across the organization increasing data integrity, functionality and production. · Managed daily box office operations of single ticket, subscription and event sales. · Created and maintained season ticket packages, tickets for performances and patron fundraising records in the database. · Acted as a personal development liaison for high-level patrons and donors which led to increased and strengthened donor relationships. · Accessed and processed donation requests, contributions and acknowledgements for the fundraising department.

• Ticket Specialist

  • Nov 2013 - Jul 2015

  · Ensured ticketing needs were met both externally and internally while maintaining a high level of customer service and product knowledge. · Assisted Box Office Manager in ensuring that ticketing needs were met for sponsors, VIP’s, artists and staff. · Ensured ticketing needs were met both externally and internally while maintaining a high level of customer service and product knowledge. · Assisted Box Office Manager in ensuring that ticketing needs were met for sponsors, VIP’s, artists and staff.



The Tiger Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Corporate Sales Manager

  • Mar 2014 - Nov 2014

  · Initiated five key corporate partnerships within two months of employment increased growth in revenue by 50%. · Designed and Implemented sales office infrastructure. · Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory. · Initiated five key corporate partnerships within two months of employment increased growth in revenue by 50%. · Designed and Implemented sales office infrastructure. · Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.



Gaylord Entertainment

• United States
• Hospitality
• 700 & Above Employee

• Administrative Assistant to Convention Services and Catering Manager(s)

  • Oct 2011 - Mar 2013

  · Managed two Convention Service and one Catering Manager with the planning and coordination of meetings and conventions of 600+ attendees.· Served as a liaison for leaders, clients, internal departments and external vendors.· Created Banquet Event and Event Orders in database for internal meetings and conferences. · Coordinated executive calendar and client travel arrangements.

• Administrative Assistant to Executive Steward

  • Sep 2010 - Oct 2011

  · Managed daily payroll and time and attendance database, coordinated, scheduled and arranged Executive Steward's meeting and travel calendars, created agendas for internal meetings.· Served as an administrative liaison for leadership and multilingual employees.



YWCA Weaver Domestic Violence Center

• Office Manager/ Crisis Counselor

  • Dec 2009 - Apr 2010

  · Managed administration office staff and volunteers. Provided administrative support for four supervisors and up to fifty clients.· Founded and lead behavior guidelines review board and, daily meetings presenting data about clients for assessment purposes· Wrote and published a client centered narrative for The United Way· Communicated with individuals of all ethnic and cultural backgrounds on a daily basis and resolved internal house conflict between residents..

• Part time Crisis Counselor

  • Mar 2009 - Dec 2009

  · Answered and documented crisis calls in ALICE database. · Developed and lead a weekly orientation group.· Performed weekly room inspections.· Facilitated client intakes and exits· Acted as a mediator to resolve resident conflicts.· Arranged transportation for residents. · Maintained office schedule and calendars.