Operations Manager

• Nov 2020 - Present

Freelance Project Manager (Available for Contracts)

• Feb 2020 - Nov 2020

Project Manager / Team Manager / Account Manager

• Apr 2019 - Oct 2019

● Promoted to head a project management team, increasing overall business by 13% within 6 months.● Established new customers by initiating and developing new relationships through consultation, pitch presentation and negotiation, expanding the business by 5% within 6 months.● Reinforced existing client relationships through clear reporting and correspondence, and demonstrable success of previous collaborations within agreed standards, budgets and deadlines, growing business by 8% within 6 months.● Managed the lifecycle of simultaneous and large scale projects and roll-outs, up to £200k, and tracked progress against business requirements and milestones to ensure success.● Interviewed, trained, supervised, mentored and collaborated with a new account executive, providing direction, strategy and management reporting to encourage professional development.● Ran company-wide weekly meetings that reviewed stakeholder status, business strategy and development. Show less

Project Manager / Team Support / Account Manager

• Mar 2016 - Apr 2019

● Promoted into project management to research, plan and establish project governance and lead larger projects and multi-location roll-outs, up to £100k. ● Operated within the company’s project, change and management frameworks and policies to deliver successful projects, using lateral thinking to mitigate risks and issues.● Collaborated closely with in-house designers, external marketing companies and luxury brands to formulate, quality manage and execute hundreds of face-paced product launches and events.● Determined and defined project scope, objectives and schedule, developed budgets and quotes, created and authorised POs, sent client payment reminders, recorded minutes and maintained project documentation, tracking and reporting.● Procured resources, directed cross-functional teams and suppliers in the execution of company objectives and worked closely with retail stores to ensure smooth operations.● Spearheaded the redesign, creation and mass mailing of the company’s newsletter, circulated to hundreds of clients and industry experts each month.● Managed a process re-engineering project to improve and consolidate product tracking, restructured communication flow among 5 teams and cut time spent on product tracking by over 80%. Show less

Office Manager

• Sep 2015 - Mar 2016

● Orchestrated the day-to-day administrations of the office in a reactive and highly organised manner.● Co-ordinated with project management teams to provide support and research for projects, facilitating and accelerating project success.● Ran the diary management for all levels of the team, answered telephones, arranged couriers, filed paperwork, typed letters, scheduled meetings internally and externally, processed expense claims forms, assisted with ad hoc tasks and organised travel and accommodation. Show less

Facilities Coordinator and Front of House Receptionist

• Nov 2014 - Sep 2015