Experience

PATH Employment Services

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Senior Manager, Employment & Program Development

  • Sep 2020 - Present

• Manager of Employment Services

  • Aug 2016 - Sep 2020

  I think the three most important things we do at PATH to connect people with employment are to teach people how to articulate what they need from an employer to make them successful at work, to teach employers how they can become more inclusive through simple accommodations, and to help our clients feel empowered and confident in their skills, talents, and abilities. We want people to know that what they have to offer is valuable and needed and to understand that with us by their side they’re not alone in their journey to find work. PATH is a partner in job search and connecting people to meaningful employment is what we do best. I am so proud to work alongside the staff we have here at PATH. They are cheerleaders, counsellors, advocates, problem-solvers, connectors, and champions. They work so hard every day to make connections for people, to advocate for those who can’t always advocate for themselves, and to break down barriers that prevent inclusive access to work.



VPI Employment Services

• Canada
• Professional Training and Coaching
• 100 - 200 Employee

• Manager, Employment Services

  • Sep 2012 - Feb 2015

  • In collaboration with the Director, manage the design, development, and implementation of employment programs and services for 11 branches within the MTCU Employment Ontario Employment Service framework• Coordinate new and streamline current organizational initiatives in partnership with various company departments including marketing and accounting• Assist in the development and implementation of community outreach and mentorship programming to provide experiential and coaching opportunities to clients• Coach management team in all areas of Employment Service administration, MTCU contract deliverables, employment outcome strategy development, and successful leadership• Provide input into the design, development, and testing of a new employment software system • Integrate and interpret a wide variety of MTCU Employment Ontario reports in order to ensure data integrity is being achieved and maintained at all times

• Branch Coordinator

  • Jun 2012 - Oct 2012

  • Manage a team of 10 Employment Counsellors, Job Developers, Resource Specialists, and Administrative Assistants ensuring that clients receive consistent, knowledgeable, and friendly service at all times• Liaise with MTCU Employment and Training Consultant to ensure that all business practices are in compliance with funder expectations and Employment Ontario guidelines for Employment Services• Develop and manage the implementation of marketing initiatives to increase awareness in the community about services provided, special events, job fairs and other services available to increase successful employment outcomes• Ensure that all core measures are achieved throughout each contract quarter and develop strategic plans to increase successful outcomes• Ensure that clients served receive the highest level of service through regular staff training sessions and one-on-one staff coaching

• Manager, Job Development

  • Dec 2011 - Jun 2012

  • Manage Job Development Team of 10 members across 12 branches throughout Ontario ensuring high-need customers are provided with sustainable employment opportunities• Supervise and direct team in prospecting and developing relationships with company representatives in order to facilitate work placements for customers and coordinate successful events including job fairs, information sessions, and networking opportunities• Coordinate and manage a budget of over $1.5 million ensuring timely reporting and responsible spending • Interview, hire, and train staff in customer service best practices and supervise team to consistently provide the highest level of service• Effectively use various MS Office applications including Word, Excel, PowerPoint, Access, and Outlook to maintain budgetary requirements, report financial spending and updates, write memos, develop presentations, as well as a variety of other communications

• Job Placement Specialist

  • May 2011 - Nov 2011

  • Identified opportunities in the competitive job market to build and strengthen employer relationships to meet the employment needs of clients• Marketed and referred qualified candidates to employers and matched and placed clients to available jobs using a variety of sales and marketing strategies• Negotiated individual contracts for work placements, job trials and job training opportunities• Trained new job developers in job development techniques and strategies as well as internal protocols and procedures while complying with all funder service delivery guidelines



The John Howard Society of Hamilton, Burlington & Area

• Canada
• 1 - 100 Employee

• Job Developer / Employment Counsellor

  • 2008 - 2011

  • Prospected hidden employment opportunities in all sectors to market and place multi-barriered clients in both paid and unpaid positions; exceeded program goals• Implemented various prospecting techniques resulting in face-to-face appointments to identify employer needs and market clients• Monitored and followed-up with employers to address any issues and ensure satisfaction with placed clients• Facilitated information sessions for community partners and employers to market clients, create awareness, and build successful professional relationships• Managed a caseload of over 150 clients and followed-up regularly to identify areas of need; developed individualized, realistic, and appropriate action plans



Achēv

• Canada
• Nonprofit Organization Management
• 100 - 200 Employee

• Employment Counsellor

  • Apr 1999 - May 2008

  • Assisted clients on a one-on-one and group basis with achieving employment goals by employing individualized coaching techniques based on the needs of each client• Facilitated workshops on resume development, effective job search techniques, successful interviewing strategies, employment retention, and career management• Demonstrated sensitivity and discretion when dealing with clients with barriers• Developed workshop content and materials to assist clients from all areas of expertise to gain and retain successful employment• Facilitated two successful career-focused six month programs for youth at risk• Organized and facilitated the booking of eighty employers for Hamilton jobsFEST, which was attended by 4000 job-seekers



St. Louis Bar and Grill

• Manager (part-time)

  • 2004 - 2008

  • Managed evening restaurant operations ensuring all patrons received the highest level of service• Monitored labour and inventory costs to maximize revenue• Trained and coached staff in all company procedures and protocols • Managed evening restaurant operations ensuring all patrons received the highest level of service• Monitored labour and inventory costs to maximize revenue• Trained and coached staff in all company procedures and protocols



Prime Restaurants of Canada Inc. - East Side Mario's

• Manager

  • 1996 - 1999

  • Managed a team of 30 employees to successfully meet and exceed customer expectations in a 200 seat facility• Provided coaching, support, advice, and guidance to all staff to increase revenue through sales of food and beverage products• Scheduled, hired, and trained staff

• Head Server/Bartender/Server

  • 1994 - 1996