Experience

Ark Life

• Insurance
• 1 - 100 Employee

• Business Analyst

  • Apr 2012 - Present

  Business Analyst on the Business Change Team Duties included: - Implemented governance model to ensure that all projects and change requests are successfully tracked, prioritised and monitored. - Single point of contact for Aviva on all Ark Life changes. - Track & monitor Ark Life’s change portfolio & escalate in a timely manner when delivery dates, costs or quality is under threat - Prepare & distribute reports and steering packs for Ark Life Management e.g. Compliance Steering, Operation Risk Committee and other groups as necessary. Show less



Aviva

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst Team Lead

  • Apr 2004 - Apr 2012

  Team Leader of a Team of Business Analysts on the Sale Systems TeamThis team is responsible for business ownership, business development and support of the AIB Sales System suite. Duties included:- Responsible for analysing and documenting business specifications for future systems changes and user acceptance testing of these changes - Overseeing & coordinating the provision of sales system support; estimation and prioritisation of business requirements; preparation and presentation of training material and system demos- As the team leader, responsible for the objective setting and regular reviews for team members. Show less

• Senior Business Analyst

  • Jun 2003 - Apr 2004

  - Responsible for requirements gathering, system testing, proposed system walkthrough and system rollouts. - Support and attend training and system rollouts throughout the country of AIB sales staff



FINEOS

• Ireland
• Software Development
• 500 - 600 Employee

• Business Implementation Consultant

  • May 2000 - Jun 2003

  Business Implementation Consultant on a number of external and internal projects for multinational organisations, which involved extensive foreign travel to Britain, Europe and the USA to work on client site. Duties on these projects included: - To gather and manage the requirements of business users, - To conduct and facilitate customer workshops for detailed identification of business requirement and the documentation of requirements using Use Case Methodology. - To represent the customer within FINEOS and carry out all sign-offs - Conducted walkthrough of the proposed solution with the customer - To support the customers model office (set-up, test case review, training) - Liaison with development to ensure that all aspects of the customers requirements are meet Show less



Friends First

• Ireland
• Financial Services
• 100 - 200 Employee

• Business Analyst

  • Jan 1998 - Apr 2000

  Business Analyst in the I.T. Department - Identified user requirements and translated them into structured I.T. request. - Liaised between business user and development team. - Drew up business specification and business issues documents for system enhancements. - Managed regular system releases for test to production environment. - Performed regular integrity checks on Production system. This is done with the help of generating Access and Life400 queries. - Analysed user requirements and compiled and ran test plans for new system enhancements. Show less



Bank of Ireland Life

• Dublin

• Product and Service Developer

  • Mar 1995 - Jan 1998

  Service Designer – Product and Service Developer. - Involved in the design and implementation of major service enhancements and design of the service aspect of new products. Technical Support and documentation of Technical Specs. S.Q.A. Tester – I.T. - Analysed user requirements and compiled and run test plans for quotation system. Technical Adviser – Technical – Technical Services - Provided technical advice and quotes to the sales force and Bank of Ireland branch staff. Service Designer – Product and Service Developer. - Involved in the design and implementation of major service enhancements and design of the service aspect of new products. Technical Support and documentation of Technical Specs. S.Q.A. Tester – I.T. - Analysed user requirements and compiled and run test plans for quotation system. Technical Adviser – Technical – Technical Services - Provided technical advice and quotes to the sales force and Bank of Ireland branch staff.



Scottish Provident

• United Kingdom
• Insurance
• 1 - 100 Employee

• Sales Support

  • Jan 1995 - Mar 1995

  - Prepared and issued quotations and answering customer/broker queries on the phone. - Prepared and issued quotations and answering customer/broker queries on the phone.