Experience

ITA Group, Inc.

• United States
• Advertising Services
• 500 - 600 Employee

• Client Success Manager

  • Oct 2021 - Present

  - Serve as a liaison between ITA Group clients and internal cross-functional teams to ensure the timely and successful delivery of services and solutions according to client needs - Manage client incentive and employee experience programs - Develop and maintain favorable relationships with assigned clients - Responsible for leading a team of cross-functional subject matter experts dedicated to meeting the operational needs of the assigned program - Serve as a liaison between ITA Group clients and internal cross-functional teams to ensure the timely and successful delivery of services and solutions according to client needs - Manage client incentive and employee experience programs - Develop and maintain favorable relationships with assigned clients - Responsible for leading a team of cross-functional subject matter experts dedicated to meeting the operational needs of the assigned program



Grand View University

• United States
• Higher Education
• 200 - 300 Employee

• Adjunct Academic Advisor

  • Aug 2020 - Present

  - Advise Business and Accounting students in the College for Professional and Adult Learning - Connect students with various campus resources - Monitor student success and intervene as appropriate - Advise Business and Accounting students in the College for Professional and Adult Learning - Connect students with various campus resources - Monitor student success and intervene as appropriate



VA CENTRAL IOWA HEALTH CARE SYSTEM

• United States
• Medical Practices
• 1 - 100 Employee

• • Aug 2021 - Oct 2021

• • Sep 2020 - Aug 2021

  - Planned and directed work of 19 Medical Support Assistants (MSAs)- Ensured compliance with national and local policies and procedures- Extracted and analyzed data to provide timely reports in support of performance measures, staffing justifications, and other needs- Assisted in clinical flow processes related to access to care across multiple clinics, specialties, and community resources



UnityPoint Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Coordinator/Manager, Internal Medicine Residency Program

  • Jun 2014 - Sep 2020

  University of Iowa- Des Moines Internal Medicine Residency Program Iowa Methodist Medical Center, UnityPoint Health- Des Moines - Supervised 30 categorical residents, two preliminary residents, and one program secretary - Advised residents regarding employment search process, career trajectories, and personal growth - Tracked achievement of personal, academic, & administrative goals for 32 residents & 1 program secretary - Planned, evaluated, and managed residency program requirements, conferences, events, and curriculum - Managed recruitment processes including but not limited to: screening, processing, interview scheduling, applicant correspondence, interview feedback collection, and rank order submission - Led residents through the following processes: application, interview, job offer, orientation, onboarding, career exploration, scheduling, job search, graduation and more - Planned orientation, on-boarding, graduation, and off-boarding process for 12 residents each year Show less



Drake University

• United States
• Higher Education
• 700 & Above Employee

• • Jan 2014 - May 2017

  - Taught "LEAD 60- Leadership Experience", a project-management based leadership course, for 20+ students each Spring semester- Guided LEAD program development through participation in Team LEAD faculty and staff retreats- Collaborated with campus personnel, community connections, and students to provide valuable on and off campus opportunities for students to gain project management skills

• • Aug 2013 - Jun 2014

  - Managed $1 million Ron and Jane Global Service-Learning Endowment- Collaborated with the Assistant Director of Drake Administered Programs Abroad, faculty, and third-party providers to provide high quality short-term study abroad opportunities for up to 300 students per year- Supported global service-learning opportunities locally and internationally



Grand View University

• United States
• Higher Education
• 200 - 300 Employee

• Academic Advisor- Transfer & Non-Traditional Students

  • Dec 2011 - Sep 2013

  - Participated in the Council of Success, which proactively reached out to at-risk students in order to help them problem-solve and achieve their goals - Advised 400+ incoming transfer students about Grand View (GV) general education and major requirements as well as how to become an integral part of the GV community - Advised 40+ current adult and non-traditional students to ensure that they are progressing satisfactorily towards graduation and getting the most out of their GV experience - Served as a liaison between the College for Professional and Adult Learning (CPAL) and the traditional day campus Show less



Des Moines Area Community College

• United States
• Higher Education
• 700 & Above Employee

• Work Study Coordinator & Part-Time Academic Advisor

  • Apr 2011 - Dec 2011

  - Coordinated the Urban Campus Work Study program for 50+ students - Advised a diverse group of students in both Liberal Arts (AA) and Vocational/Technical programs - Collaborated with 11 full-time and 10 part-time staff to coordinate summer orientation for incoming students - Presented to groups of 80+ incoming students at summer orientations - Coordinated the Urban Campus Work Study program for 50+ students - Advised a diverse group of students in both Liberal Arts (AA) and Vocational/Technical programs - Collaborated with 11 full-time and 10 part-time staff to coordinate summer orientation for incoming students - Presented to groups of 80+ incoming students at summer orientations



Iowa State University

• United States
• Higher Education
• 700 & Above Employee

• Academic Interventions Graduate Assistant

  • Aug 2010 - Dec 2011

  - Monitored academic needs, success, and retention of 904 first-year students using MAP-Works software - Counseled students 1:1 regarding academic skills such as time management, test preparation and studying - Presented to student groups of up to 100 students about study skills and related habits - Co-taught Psych 131, an academic skills course, for 21 students - Monitored academic needs, success, and retention of 904 first-year students using MAP-Works software - Counseled students 1:1 regarding academic skills such as time management, test preparation and studying - Presented to student groups of up to 100 students about study skills and related habits - Co-taught Psych 131, an academic skills course, for 21 students



Coe College

• United States
• Higher Education
• 400 - 500 Employee

• AmeriCorps* VISTA (Office of Service-Learning & Leadership)

  • Jul 2009 - Jul 2010

  - Supervised 9 student staff members as they developed 12 sustainable community service programs - Organized and promoted service opportunities for 1,200 students and 150 faculty/staff members - Taught SL 101 and developed curriculum to help 330 first-year students engage in community activities, reflect on experiences, and fulfill their 20 hour service-learning requirement - Coordinated large scale service and volunteer opportunities such as: Fall and Spring Service Fairs, Parents Weekend service activities, and the Orientation Day of Service for up to 350 participants - Recruited, selected, and trained 15 Student Outreach Coordinators and two future VISTA members Show less



Augustana College

• United States
• Higher Education
• 500 - 600 Employee

• • Aug 2006 - Jun 2009

  - Provided assistance regarding resumes, jobs, internships, and professional activities to all 2,500 students- Performed over 15 mock interviews to help students prepare for employer interviews- Coordinated “Mock Interview Week” and the “Mini Education Fair” alongside professional staff

• • Aug 2006 - Jun 2008

  (2006-2007 Erickson Hall CA)- Promoted a positive, healthy, and inviting environment for 32 female second-year students- Advocated residents’ needs to administration and to Residential Life staff- Mediated roommate conflicts, hall violations, and adjustment issues for all 350 residents(2007-2008 TLA: Naeseth 5 CA)- Acted as a leader, role model, and confidant to a group of 32 co-ed third-year students- Promoted activities that educated residents about the transition from residence halls to independent living- Collaborated with a team of 13 CAs to create open, inviting communities for all 400 TLA residents Show less



Group O

• Outsourcing/Offshoring
• 300 - 400 Employee

• Human Resources Intern

  • Aug 2008 - Nov 2008

  - Managed and assured confidentiality of daily flow of office documentation - Assisted 7 staff members in recruitment of qualified candidates, retention efforts, and employee training - Managed and assured confidentiality of daily flow of office documentation - Assisted 7 staff members in recruitment of qualified candidates, retention efforts, and employee training



Meredith Corporation

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• New Media Marketing Intern

  • May 2008 - Aug 2008

  - Executed 18 photo contests and 15 forums as important elements of Meredith social media strategy - Led team to plan an innovative new business concept to increase community traffic across all 17 sites - Developed a yearlong traffic goal based on complex analysis of previous performance across all sites - Executed 18 photo contests and 15 forums as important elements of Meredith social media strategy - Led team to plan an innovative new business concept to increase community traffic across all 17 sites - Developed a yearlong traffic goal based on complex analysis of previous performance across all sites



Moline School District No. 40

• United States
• Higher Education
• 200 - 300 Employee

• Public Relations Intern

  • Feb 2008 - May 2008

  - Assisted in publication of monthly newsletters in both English and Spanish - Created a yearly calendar using Quark and Photoshop software - Wrote, proofed, and distributed over 15 press releases for a variety of district events - Assisted in publication of monthly newsletters in both English and Spanish - Created a yearly calendar using Quark and Photoshop software - Wrote, proofed, and distributed over 15 press releases for a variety of district events