Tara Kelly

Customer Engagement Manager at Panda
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE
Skills

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Bio

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Experience

  • Panda Ireland
    • Ireland
    • Environmental Services
    • 100 - 200 Employee
    • Customer Engagement Manager
      • Nov 2019 - Present

  • Majorel
    • Luxembourg
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Operations Lead
      • Mar 2018 - Nov 2019

    • Team Lead
      • Nov 2015 - Feb 2018

    • Assistant Team Lead
      • Aug 2013 - Nov 2015

      Subject Matter Expert Proficiency in Online Advertising platformsProvide support to team members as an SME, acting as part of the Knowledge Base for the EMEA customer service departments.Customer Service Representative:Responsibility for training new employees by assigning learning material to increase their product knowledge, and report progress to Team Leads.Provide a quality customer experience through Phone, Chat and Email channelsMeet set performance targets by maintaining a high level of customer satisfaction. Show less

Education

  • Dublin Business School
    Certificate in Digital Marketing, Marketing
    2021 - 2022
  • Rathmines College
    Higher National Certificate in Business and Marketing, Business and Marketing
    2011 - 2013

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