Experience

cheesegeek
• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee
• Customer happiness champion

  • Dec 2020 - Present


Depop

• United Kingdom
• Technology, Information and Internet
• 500 - 600 Employee

• Out of hours remote support

  • Jul 2015 - Dec 2020

  Leading the support team in solving user's issues and assisting them with helpful information whilst maintaining the branding tone of voice and attitudes. Creating and implementing new support structures and processes through all levels of communication, participating in feedback and ideas for the app, relaying information to the tech support team to stay on top of any possible bugs or trends. Leading the support team in solving user's issues and assisting them with helpful information whilst maintaining the branding tone of voice and attitudes. Creating and implementing new support structures and processes through all levels of communication, participating in feedback and ideas for the app, relaying information to the tech support team to stay on top of any possible bugs or trends.



Handy ltd

• Technology, Information and Internet

• Customer Service Manager

  • Oct 2013 - Jul 2015

  I came into this start-up company in October as a customer service clerk when it was a start up called Mopp, only a few months old and there were only a handful of employees all sat at one desk. The business took off over night and now has around 50 staff in our London office, including an in-house recruitment team, an android app and was eventually acquired by USA market giants Handy ltd. I am now managing the ever expanding customer service team in one of Britain's fastest growing companies. Duties include; Overseeing and enforcing correct procedures of all staff. Designing best practice procedures. Training new and existing staff. Data handling. Processing payments. Handling complaints and queries. Replying to all email inquiries via Zendesk. Logistics. General admin. Show less



Pukka Up

• United Kingdom
• Entertainment Providers

• Regional manager of stores, PRs and redemption.

  • May 2013 - Aug 2013

  May 2013 August 2013 Pukka Up Ibiza (Boat party company) Regional manager of stores, PRs and redemption. Starting as a PR outside a boutique at Pukka Up I was quickly promoted to store manager, then regional manager, looking after several ticket and merchandise outlets on my side of the island. I also customised and designed clothing to sell in the boutiques which flew off the shelves, and ran ticket redemption at our pre parties. In addition to those main duties I also ended up assisting on all the photo shoots and sourced all the waitresses, dancers and models outfits for the season. Show less



Marc de Groot Photography.

• Assistant

  • May 2013 - Aug 2013

  May 2013 August 2013 Marc de Groot Photography. Assistant. Whilst in Ibiza I assisted Marc on many of his shoots in nightclubs, generic studio/location shoots with famous DJ’s, and his projects for Mixmag. Main duties included lighting, handling and cleaning equipment, sourcing the right target audience to shoot and interviewing people. May 2013 August 2013 Marc de Groot Photography. Assistant. Whilst in Ibiza I assisted Marc on many of his shoots in nightclubs, generic studio/location shoots with famous DJ’s, and his projects for Mixmag. Main duties included lighting, handling and cleaning equipment, sourcing the right target audience to shoot and interviewing people.



Sinstar & Voodoo Girl clothing ltd

• Social media director, assistant designer

  • Oct 2012 - Apr 2013

  During my time at Sinstar I have run all aspects of the online marketing, including all social media platforms and created frequent content for the online blog. I also finalised production sheets, edited the website photos, arranged and ran events and parties, created competitions, sourced sponsors, developed lasting relationships with celebrities and influential people to help promote the business, arranged collaborations, set up new social media platforms such as Instagram, arranged photo shoots, styled models and for a brief period, ran and managed our flagship store in London. With the success of Sinstar, the directors then launched a ladies clothing company called Voodoo Girl which I performed all the same duties for and it has been hugely successful since its launch in February. Show less



Collectif Clothing ltd

• Head of web sales/marketing & assistant designer

  • Sep 2011 - Oct 2012

  I decided to put my SEO skills to use in something that I was passionate about, fashion. In this role I not only ran the whole on-line side of things including sales, packaging and sending out orders, all social media platforms, emails and customer services, but I also arranged all the photoshoots, cast the models, photographers, styled the models and products, arranged events and even designed some of the clothing. I decided to put my SEO skills to use in something that I was passionate about, fashion. In this role I not only ran the whole on-line side of things including sales, packaging and sending out orders, all social media platforms, emails and customer services, but I also arranged all the photoshoots, cast the models, photographers, styled the models and products, arranged events and even designed some of the clothing.



Mediarun

• Movies, Videos, and Sound

• SEO executive

  • Apr 2011 - Aug 2011

  This role saw me performing more in depth SEO based duties for larger, global clients and coming up with new marketing ideas for each company, such as social media run competitions and promotions. With such a diverse client base, I picked up lots of new skills and knowledge about how to adapt marketing and SEO structure and tailor it to each type of client. This role saw me performing more in depth SEO based duties for larger, global clients and coming up with new marketing ideas for each company, such as social media run competitions and promotions. With such a diverse client base, I picked up lots of new skills and knowledge about how to adapt marketing and SEO structure and tailor it to each type of client.



Cobain Media

• Advertising Services
• 1 - 100 Employee

• SEO Executive

  • Jan 2011 - Apr 2011

  My main duties in this role were to boost clients SEO (search engine optimization). There were several methods I was taught to help do this and a lot of the role involved me researching new methods for myself. Other duties included using social media platforms such as Twitter and Facebook, producing reports, using SEO software, producing copy and writing relevant articles, answering calls from clients and analysing reports, promoting our services, and general admin work. I also learned PPC and on/off page SEO training. Show less



Sunglasses Shop

• Bulgaria
• Apparel & Fashion

• On-line content, social media and marketing director

  • Apr 2007 - Jan 2011

  Processing payments and packaging orders. Taking phone orders. Dispatching orders. Customer services. Link building Creating social media profiles and platforms. PR duties. Sourcing endorsers and sponsors. Creating and running competitions. Buying advertising space. Creating content for both the website and social platforms as well as print for our magazine. Sourcing models and arranging shoots. Photographing all products and adding them to the website. Designing marketing strategies. SEO activities. Recruiting and training a new team of 15 staff in SEO activities. Managing the team and delegating duties when necessary. Stock maintenance. Running our shop. Creating a “Street style” section on the website in which i scouted trendy locations and photographed real people, including London Fashion Week. Researching online advertising space, planning and forecasting budgets depending on the ranking of the perspective spaces, negotiating rates with organisations. Writing product reviews. Show less