Experience

SheerID

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Associate Product Manager

  • Oct 2022 - Present

  • Act as a product owner for SheerID’s core verification product • Drive new features from ideation to launch • Prioritize and manage product development backlog • Analyze data to drive prioritization and product decisioning • Feature and UX planning: mockups, wireframes, user testing • Conduct market research for planning around new product segments and features • Identify new data source opportunities to fill gaps in product coverage • Technically evaluate partner… Show more • Act as a product owner for SheerID’s core verification product • Drive new features from ideation to launch • Prioritize and manage product development backlog • Analyze data to drive prioritization and product decisioning • Feature and UX planning: mockups, wireframes, user testing • Conduct market research for planning around new product segments and features • Identify new data source opportunities to fill gaps in product coverage • Technically evaluate partner solutions and data quality • Partner closely with business development to progress data opportunities • Continually seek and research an evolving data landscape • Partner with product managers, software developers, and business leaders to develop and optimize product strategy • Conduct research to identify new sources of data, support customer inquiries, and understand the scope of available data in a given space

• Business Development Analyst

  • Jan 2021 - Oct 2022

  Eugene, Oregon • Help identify and assess potential data providers and strategic partners • Conduct market scan of available data resources to support current and potential verification services (student, military, teacher, medical, etc) and maintain a comprehensive catalog of available data resources • Develop and manage data partner dashboards/tools (for internal and partner use) • Lead management and reporting of tools for BD team (Smartsheet, Salesforce, Looker) • Analysis to support data… Show more • Help identify and assess potential data providers and strategic partners • Conduct market scan of available data resources to support current and potential verification services (student, military, teacher, medical, etc) and maintain a comprehensive catalog of available data resources • Develop and manage data partner dashboards/tools (for internal and partner use) • Lead management and reporting of tools for BD team (Smartsheet, Salesforce, Looker) • Analysis to support data partner comparative analysis and optimization (to inform business decisions) • Coordinate communication and activities related to product and development work to test, integrate, update, and manage data sources within the platform • Lead research (consumer or business) to validate and guide potential new opportunities • Ad hoc projects as needed to support BD or SheerID strategic initiatives

• Senior Client Support Services

  • May 2019 - Jan 2021

  Eugene, Oregon • Provide quality and efficient support to customers, clients, and employees • Collaborate with other teams to meet client or internal needs • Maintain in-depth working knowledge of internal systems and processes • Provide structured feedback to leadership regarding service failures, trends, or client concerns • Maintain positive working relationships with our partners and clients • Special projects and other duties as assigned

• Customer Service Manager

  • Aug 2017 - Apr 2019

  Eugene, Oregon • Built and managed team of eight to provide consumer support 24/7 • Created Looker dashboards to monitor internal and external team performance • Maintained internal knowledge base to allow teams to provide accurate and timely responses

• Verification Specialist

  • Apr 2017 - Aug 2017

  Eugene, Oregon • Verified whether customer status met eligibility requirements of client • Provided quality and efficient customer service by email • Assisted with research and processing of add school requests



Eco-Resource Consulting, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Senior Ecologist

  • May 2015 - Nov 2016

  Wisconsin • Conducted multiple vegetation monitoring surveys, site assessments, and wetland delineations • Participated in a prescribed burn • Proficient in data analysis and report writing for private, state, and local entities • Assisted with writing comprehensive land management and restoration plans for private and non-profit clients • Managed several projects that included tracking people, budget, schedules, etc. • Used spreadsheets to track budgets and staff needs for each… Show more • Conducted multiple vegetation monitoring surveys, site assessments, and wetland delineations • Participated in a prescribed burn • Proficient in data analysis and report writing for private, state, and local entities • Assisted with writing comprehensive land management and restoration plans for private and non-profit clients • Managed several projects that included tracking people, budget, schedules, etc. • Used spreadsheets to track budgets and staff needs for each project • Answered and directed incoming phone calls • Responded to inquiries received in person, by phone, email, or website • Assisted with company web design and updates • Developed and distributed marketing materials • Designed company brochure and other outreach or marketing materials as needed • Assisted with general ordering and maintenance of office supplies and equipment • Organized approximately 100 volunteers from a variety of groups to plant roughly 4,000 plants into a newly restored forested wetland • Volunteered with nearby college class to teach students basic principles in monitoring ecological restoration projects Show less



Wisconsin Wetlands Association

• United States
• Environmental Services
• 1 - 100 Employee

• Communications and Programs Assistant

  • Mar 2014 - Mar 2015

  Madison, WI • Raised $4,500 during The Big Share campaign (online giving day for Wisconsin non-profits) • Scheduled workshop logistics (transportation, food, room rental, etc.) • Managed monthly e-newsletter using Constant Contact • Increased presence of WWA on Facebook and Twitter • Collaborated with Natural Resources Conservation service (NRCS) to provide Wetland Reserve Program (WRP) landowners with necessary tools and information • Assisted with development and distribution of My… Show more • Raised $4,500 during The Big Share campaign (online giving day for Wisconsin non-profits) • Scheduled workshop logistics (transportation, food, room rental, etc.) • Managed monthly e-newsletter using Constant Contact • Increased presence of WWA on Facebook and Twitter • Collaborated with Natural Resources Conservation service (NRCS) to provide Wetland Reserve Program (WRP) landowners with necessary tools and information • Assisted with development and distribution of My Healthy Wetlands handbook for wetland landowners • Supported Outreach Programs Director and other staff as needed

• Conference Planning Assistant

  • Sep 2013 - Feb 2014

  Madison, Wisconsin • Assisted with planning and execution of annual wetlands conference • Guided publicity and communication about the conference • Monitored conference abstract submissions and author communications • Scheduled more than seventy presenters for a two-day conference • Recruited and trained volunteers for help during conference • Solicited fund-raising (~$40,000) and coordinated with sponsors for day-of logistics



University of Wisconsin-Madison

• Higher Education
• 700 & Above Employee

• Project/Research Assistant

  • Sep 2010 - Aug 2014

  Madison, Wisconsin • Designed field and greenhouse experiments to examine relationships between land-use legacies and wetland vegetation • Planned long-term data collection and supervised field assistants • Used aerial photo interpretation and GPS coordinates to determine land-use history • Conducted extensive data analysis using SAS, JMP, and PC-ORD and managed multiple large spreadsheets • Participated in a prescribed burn • Published peer-review scientific papers and generated reports for… Show more • Designed field and greenhouse experiments to examine relationships between land-use legacies and wetland vegetation • Planned long-term data collection and supervised field assistants • Used aerial photo interpretation and GPS coordinates to determine land-use history • Conducted extensive data analysis using SAS, JMP, and PC-ORD and managed multiple large spreadsheets • Participated in a prescribed burn • Published peer-review scientific papers and generated reports for funding agencies

• Biocore Teaching Assistant

  • Sep 2010 - Dec 2010

  Madison, Wisconsin I taught Biocore 302 - Ecology, Evolution, and Genetics for three fall semesters (Sep-Dec 2010, 2011, 2012). For this class, I led one discussion/week and assisted during one lab/week. I created lesson plans, did some grading, and helped students with research design, data analysis, and writing.



UW-Madison Arboretum

• United States
• Research Services
• 1 - 100 Employee

• Horticultural Assistant

  • May 2011 - Sep 2011

  Madison, Wisconsin • Managed nursery with a team of volunteers • Collected and cleaned seed for storage • Kept seed database current for restoration projects



California State Polytechnic University-Pomona

• United States
• Higher Education
• 700 & Above Employee

• Botany Teaching Assistant

  • Sep 2008 - Jun 2010

  Pomona, CA • Taught four quarters of General Botany - Form and Function in Plants • Covered anatomy, physiology, and evolution • Led two 3hr labs/week • Created mini lectures at the beginning of every lab • Graded lab write-ups and exams



Institute for Applied Ecology

• United States
• Environmental Services
• 1 - 100 Employee

• Intern

  • Apr 2008 - Aug 2008

  Corvallis, Oregon • Monitored plant populations of many different plants across Oregon • Mapped plant communities with handheld GPS • Grew seedlings in a greenhouse to be later transplanted • Collected seed • Data entry



City of Eugene

• United States
• Government Administration
• 500 - 600 Employee

• Botany Assistant

  • Jun 2007 - Sep 2007

  Eugene, Oregon • Collected seed in order to help restore native wetland areas • Prepared seed mixes to be used in the field • Gained knowledge of seed collection techniques, sorting, and storage



U.S. Forest Service

• United States
• Government Administration
• 700 & Above Employee

• Vegetation Crew Member

  • May 2006 - Aug 2006

  McKenzie Bridge, Oregon Conducted multiple plot surveys that included: transect lines, canopy coverage, ground layer coverings, tree dbh, and species identification