Experience

Brentwood Industries, Inc.

• United States
• Plastics Manufacturing
• 300 - 400 Employee

• • Oct 2021 - Present

• • Jul 2021 - Nov 2021

• • May 2020 - Aug 2021

  Key Account Manager for roughly a quarter of our top 50 key accounts. Acted as single POC and responsible for quoting/sales, following up and posting in CRM, order entry, logistics issues, and following through to ensure on time delivery. Worked with all plants and several departments to aid account in any questions they may have.



EnerSys

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• • Jun 2019 - May 2020

  Demonstrated leadership skills as a CSR and promoted to Lead of Dept

• • Jun 2008 - Jun 2019

  -Provided assistance to reps/sales and end users-Order entry in BaaN and SAP-Resolves problems with urgency-Works with various departments within company including Planning, Engineered, Manufacturing plants worldwide, Purchasing, etc.-Promoted to Customer service III Lead title and act as a main go-to for other CSRs on our team-Assist in training responsibilities-Adhere to all company policies and procedures-Excellent communication skills via email and telephone-Ability to work independently but also a team player as proved by being promotedIssued credits/debit memos when needed-Provide technical support in conjunction with Engineering Dept Show less



Hood & Co. (now Engineered Material Solutions)

• • Jun 2006 - May 2008

  -Responsible for Inside Sales Dept consisting of 5 members-Continued to be primary account representative for some accounts in which rapport was already established -Prioritized customer issues based on urgency of required product -Held production meetings to gather information on current orders

• • Apr 2004 - Jun 2006

  -Assigned to bimetal, clad, and Nickel alloy accounts in Manufacturing Industry-Quoted customer requests and formally entered in M2M software-Established rapport with customers which developed into having them have high level of trust and create an excellent working business relationship-provided regular updates to customers regarding sales orders

• • Jun 2002 - Apr 2004

  ƒ Researched possible new applications for thermostatic bimetal and specialty clad metals ƒ Cold-called companies to generate leads and find out if they would consider using bimetals/clad metals ƒ Depicted results in graphs, reports, and visual presentations ƒ Assisted in developing & proofreading company brochures ƒ Temporary position in Inside Sales while management searched for candidate to fill position – developed into long-term Inside Sales position.