Experience

Hiway Credit Union

• Financial Services
• 100 - 200 Employee

• Digital Services Support Specialist

  • Sep 2021 - Present

  Functions as escalation support for frontline associates for all Hiway digital services.Troubleshoots system issues in a timely manner and escalates problems to internal advanced tier support or appropriate 3rd party vendor as needed while maintaining security, privacy, and compliance.Assists with administration of digital programs by maintaining users accounts, schedules, and processing options.Works closely with our digital service vendors, building strong relationships.Communicates effectively to associates regarding the planned and unplanned outages of our digital services.Participates on project teams for new digital offerings, enhancements, upgrades, and releases.Trains fellow associates on the digital services Hiway provides.As needed will provide general helpdesk support as part of our IT Department. Show less

• Records and Content Management

  • Jul 2006 - Present

• Imaging Specialist

  • Jul 2006 - Jul 2006

• Records and Content Managaement

  • Jul 2006 - Jul 2006