Experience

Scotiabank Arena

• Canada
• 1 - 100 Employee

• Server

  • Aug 2019 - Present



food basics

• Canada
• Retail
• 300 - 400 Employee

• Store Cashier

  • Jan 2018 - Jan 2019

  * I use my positive attitude, welcoming smile to keep customers coming back to the same location* Contributing in a team environment* Using my excellent verbal communication skills in English * Being energetic, with a strong work ethic, and have the ability to learn and thrive with new skills and opportunities. * Follow proper procedures to ensure the accuracy and efficiency with every customer * Help support speed of service targets by working quickly and efficiently to… * I use my positive attitude, welcoming smile to keep customers coming back to the same location* Contributing in a team environment* Using my excellent verbal communication skills in English * Being energetic, with a strong work ethic, and have the ability to learn and thrive with new skills and opportunities. * Follow proper procedures to ensure the accuracy and efficiency with every customer * Help support speed of service targets by working quickly and efficiently to fill orders; ability to keep up in a fast paced environment * Promptly executes service recovery for any customer or complaints by making it right with the customer, regardless of the involvement in the issue * Being a reliable cashier who is on time for every shift Show more Show less



McDonald's

• 1 - 100 Employee

• Crew Trainer

  • Apr 2016 - Jan 2019

  • Performed shift manager tasks by managing day to day business to be profitable by updating hourly sales and reacting accordingly on an hourly basis. Handled cash; sales transactions, refunds, managed the safe, and end of day auto cash.• Monitored and reported the progress of department goals and achievements in weekly management meetings. • Analyzed, communicated, replied and posted mystery shop and customer service survey feedbacks.• Completed restaurant requirements by… • Performed shift manager tasks by managing day to day business to be profitable by updating hourly sales and reacting accordingly on an hourly basis. Handled cash; sales transactions, refunds, managed the safe, and end of day auto cash.• Monitored and reported the progress of department goals and achievements in weekly management meetings. • Analyzed, communicated, replied and posted mystery shop and customer service survey feedbacks.• Completed restaurant requirements by coordinating and executing point of purchase displays and merchandising elements. Programed prices for cash register and menu board. Conducted performance reviews on crew performance and behaviors. Conducted and inspected monthly health and safety meetings. Assisted in training on new product launches and new procedures.• Role modeled guest experience behaviors to fellow crew and managers through set shift goals, delegated tasks to crew during shifts, co-coordinated fundraising for McHappy Day and new product launch events. Show more Show less



Canada's Wonderland

• Canada
• Entertainment Providers
• 500 - 600 Employee

• Security Lost and Found Associate

  • Jun 2018 - Oct 2018

  1) Tagged and organized customer belongings2) Assisted customers in retrieving their belongings 3) Maintained the cleanliness and organization of the lost and found station