Program Manager Program Management Office

• Aug 2022 - Present

Senior Director, EPMO (Enterprise Project Management Office)

• Oct 2020 - Sep 2022

Established and lead the DoE Enterprise Project Management Office. Developed, implemented and lead consistent agency-wide contemporary, best practice and contextually appropriate program and project management frameworks and methodologies, covering scope management, benefits realisation, stakeholder engagement, change management, program and project governance, reporting, timeframes, resources, risk and issues and communications. Maintained oversight of all strategic programs, projects and their interdependencies, advising EEB and other stakeholders on status, successes and risks, and reporting on progress and supporting evaluation to inform external reporting and decisions regarding the allocation of resources. Implemented the departmental Project Portfolio Management Tool and facilitated EPMO Community of Practice sessions. Lead agency wide capability development and cultural change to support implementation of the program and project management framework and methodology. Worked across business areas to develop digital and data priority project proposals, and support the IMC and EEB to determine prioritisation for delivery by DCDD. Show less

Program Manager

• Jul 2020 - Oct 2020

Management of the SOLS Program / Financial Management Solution / School Administration System Project within the School Operational and Learning Systems (SOLS) Program . Development of program / project reporting and controls in collaboration with CE’s Enterprise Project Management Office. Program planning within MSP framework, including streams, tranches, benefits and interdependencies. Development of program / project reporting and controls in collaboration with CE’s Enterprise Project. Management of the SOLS Program / Financial Management Solution / School Administration System Project within the School Operational and Learning Systems (SOLS) Program . Development of program / project reporting and controls in collaboration with CE’s Enterprise Project Management Office. Program planning within MSP framework, including streams, tranches, benefits and interdependencies. Development of program / project reporting and controls in collaboration with CE’s Enterprise Project.

Company Owner (Business Solutions Consultant)

• Jul 2016 - Jul 2020

Over 18 years’ experience in leading, developing, implementing and delivering information management technology solutions within private and government environments. Enabling strategically aligned, innovative solutions that enhance organisational capability with productivity gains and efficiencies in business processes. Effective in recruiting and establishing project teams and integrating with current operational teams for successful embedding of solutions in current environments. Promotes engagement and business adoption via change management and training, and implements within controlled program and project management environments. Capabilities in establishing and reporting into Program Management Offices. AREAS OF EXPERTISE • MSP, PRINCE2 Qualified • ISO / ICE 20000 Certified • Agile & Waterfall Project Management • BPMN / Process Diagrams • PMO Establishment • Quality Assurance • Change Management / Training • Reference Group Facilitation • Stakeholder Engagement • Leading Integrated Teams • Benefits Management • Performance Management • User Acceptance Testing • GITC Contract Expertise • RFI / RFO Compliance • Vendor Management • Piloting ICTS solutions • Functional / Technical Specifications • Policy, Process, Procedures KEY DELIVERY AREAS: • Consult with senior management and staff in each organisation to determine their company’s objectives, strategies and visions prior to developing applications • Provide comprehensive project schedules, quotations, service agreements and inclusions/exclusions based on client budgets and timelines; and allocated staff resources, including contractor duties and tasks • Develop website and web application information architecture; conduct useability studies and focus groups; undertake user acceptance testing across team environments • Produce extensive training and information manuals and deliver staff training sessions Show less

Manager, Program Governance

• May 2019 - Sep 2019

Senior Delivery Manager

• Feb 2018 - May 2019

Senior Delivery Manager (iM CUA - instant messaging chat App, relationship advisor service), delivered from successful Pilot App to Enterprise App. Contract management, facilitation of RFI process, evaluation panel and vendor selection for enterprise App and Identity Access Management (IAM) provider. Project management, reporting and governance within the Enterprise Delivery Office (Strategy and Transformation Office) for key projects within portfolio. Financial management of project budgets, forecast and actual expenditure, and periodic reporting. Management of project teams, resource allocation and delivery assignments. Show less

Program Manager

• Feb 2016 - Feb 2017

Programme Manager (Improve Student Placement Management Processes: ePortfolio for Work Integrated Learning Project and Placement Management Project), working closely with pedagogical advisors, business analysts and technical staff to implement the required solutions to the wider UQ community. Managing a small team of subject matter experts to enable project delivery including but not limited to pedagogical advisors, change manager, technical staff and business analysts. Working closely with the team leaders and managers of participating support teams to coordinate the individual streams of activity (pedagogy, business, technical, training, support and communications) to support delivery of capability. Working with the UQ business transformation team (Enhancing Systems and Services (ESS) to develop and improve related business processes to ensure effective implementation of the solutions. Coordinating project planning, procurement and delivery from the various suppliers, both internal and external to the organisation. Investigating, evaluating and reporting on proposed, systems, processes and standards arising from the projects, and reporting to the Steering Committees. Show less

Business Services Manager

• Sep 2015 - Feb 2016

Consult with potential clients to assess opportunities to implement the enQuire solution within their organisation; present system benefits and functionality; engage with existing clients to identify upcoming requirements. Prepare and submit proposals and tender responses; develop project plans and governance documentation for system implementation. Manage HelpDesk client support processes and internal team, and ensuring service management is aligned to ITIL best practice; oversee team activities, including system and release notices, newsletter communications, online help content. Facilitate resource and information sharing forums for current enQuire clients, including user groups, business process sessions, review of current requirements, contribution to the application roadmap. Contribute to the 2016 Sales and Business Development Strategy for the enQuire product. Show less

Program Manager

• Feb 2015 - Sep 2015

Establishment of the Program Management Office (PMO), including the WDD Governance Board and utilisation of program / project / structured internal activity Dashboard tool. Coordination, planning and development of WDD annual Operational Plans 2015 / 2016 within the four Directorates, aligned to DET Strategic Plan 2014 / 2017 and DET Digital Strategy 2014 / 2017. Facilitation and advice to Directorates on development of Vision Statements, aligned to ITB Vision Statement, and mapping of these key strategic goals to their WDD Operational Plans 2015 / 2016. Coordinate the implementation of program (MSP) and project (Prince2) management methodology and align web and digital projects, proposals and operations (budgets in excess of $10 million) to the governance structure. Provide tailored training to senior management with WDD, aligned to the Governance, Strategy and Policy (GSP) unit and 3P practices in initiation, management and delivery of programs and projects. Show less

Alma Project Manager

• Mar 2014 - Feb 2015

Lead the design and implementation of Ex Libris’ next-generation library management solution and aligned key business processes of selection, acquisition, metadata management, digitization and fulfillment for physical, electronic and digital content in order to fulfil SLQ’s policy and legislative requirements. Review of Project Mandate documentation, GITC contractual terms,and custom development in association with the vendor, and identification of key business requirements for purposes of SLQ specific requirements. Delivery of all project governance documentation including Project Brief, Project Initiation Document and associated strategies and plans (Benefits, Communication, Training, Quality Assurance); breakdown of milestones and deliverables, work packages; implementation of reporting structure; development of budget. Establishment of the Project Organisational Structure, including nomination of key business users and suppliers, identification of Project Sponsor, and Alma Implementation Group (with Terms of Reference) and Working Parties (data clean up, reporting). Coordination of data migration activities and development and coordination of testing and training activities (as per nominated Testing Coordinators and Training Coordinators). Chairing fortnightly Alma Implementation Group, hosting on-site vendor visits and cross-collaboration meetings with like client implementations, initial stakeholder meetings to determine business processes. Show less

Program Manager

• Aug 2008 - Mar 2014

Program Manager for Streamlining Assessment Management (Gradebook Implementation and Electronic Assessment Handling Projects), which aims to streamline assessment management, grades calculation and consensus moderation practices for Griffith Online 2014 initiative. Coordinated and managed senior project managers with combined project budget of $5 million. Drafted program initiation and documentation, drafted and facilitated project initiation documentation, recruitment of team members, negotiated secondments for business staff, coordinated business requirement and change management start-up processes for program of work and Program Board. Senior Project Manager for Research Information Management System, with team of six staff across 2 years and a $2.5 million budget over 4 years. Senior Project Manager for the Replacement Library System Project using the Prince2 project management methodology, including creating and managing project documentation, project budget, vendor and individual project team plans and schedules. Managed project budget of $2.7 million over two year period, and delivered under budget and within time frame of six months for core and peripheral system products. Senior Project Manager for CareerBoard Integration and Enhancements ($150 000 budget over 6 months) which included PeopleSoft integration and provisioning of student and staff data with CareerHub; coordinated data view builds and daily processing requirements; UAT; and requirements specification and general design documentation. Senior Project Manager for Policy Library ($50 000 budget over 4 months) which included migration of Lotus Notes database to SharePoint platform, policy document migration, search and indexing. Senior Project Manager for Academic Profiles Project ($130 000 budget over 6 months) which included custom build and development of an online academic profiles system, web services development to source data from PeopleSoft HR, Student and Research databases. Show less

Manager, Information & Systems

• Jun 2008 - Aug 2008

Manage the development and maintenance of quality systems approach to the design, documentation and operation of various information systems to service Office of Non-state school Education (ONSE) and NSSAB functions. Manage the development and maintenance of quality systems approach to the design, documentation and operation of various information systems to service Office of Non-state school Education (ONSE) and NSSAB functions.

Project Manager

• Jun 2007 - Jun 2008

Project Manager for the implementation of the content management system within the organisation’s on-line environment and full re-development of the QGCIO external and QGCIO GovNet channels within a decentralised environment. Participated in tendering process, identification of vendors and selection of the successful offer; negotiated contract within budget requirements and negotiated project schedules within organisation timelines; developed and aligned project plans and documentation using Prince2. Conducted extensive client research and departmental research to develop information architecture, business requirements and custom website components, including collaboration tools, that were tailored these to meet specific user and target audience needs. Conducted content audits and developed content registers; developed information architecture for both websites; undertook iterative website useability and accessibility studies within focus groups; developed technical and functional specifications; developed publication processes, workflows and security permissions for website user groups and roles. Conducted extensive User Acceptance Testing across staged and published environments; authored UAT plan and scripts; and coordinated UAT team for identification of issues; coordinated and conducted re-testing; managed the UAT stage for final delivery of websites. Facilitated content management training and training for website custom components; training for authors and site administrators; and developed content authors network group to provide information and support on CMS implementation, including training, publication processes. Show less

Project Manager

• Jan 2005 - Jun 2007

Implementation and Facilitation of Whole of Government WCMS Technology Solution. Consulted with agencies regarding the WCMS Standard Product Offering (SPO) and the WCMS software (RedDot CMS and LiveServer), configured licensing agreements for each agency, and the D&RM Sub-program technical and business support models Chaired and facilitated the WCM EIG (Web Content Management Early Implementer Group) for purposes of agencies anticipating WCMS implementation in the next 12 months, and in doing so, provided advice and expertise on the product, and networking opportunities Coordinated workshops and documentation regarding WCMS pilot sites project lessons learned for purposes of finalising successful pilot site program for WCMS, and reported to Advisory Group and sector as a whole on the findings of the pilot sites Analysed and evaluated whole-of-government business requirements for web content management processes and practices for the development of the WCMS Standard Product Offering (v 1, 2 and 3) and associated documentation, including Business Design Specifications for WCMS Standard Product Offering, eDRMS/WCMS Implementation Kit, software release notes, and reference documentation Researched and evaluated current web management processes and practices by participating in and contributing to external forums, including membership on Web Steering Committee, Search and Metadata SIG and CUE Template Working Party Undertook testing of each release of the WCMS SPO; developed and authored test plans, use cases and test scripts, and coordinated testing sessions for D&RM Sub-program with cross-section of users Show less

Manager, Web Applications and Development

• Jan 2000 - Jan 2007

Company Analysis and Needs’ Assessment, Development of Information Systems / Online Applications. Company Analysis and Needs’ Assessment, Development of Information Systems / Online Applications.

Senior Project Officer

• Apr 2003 - Jul 2005

Project Management and Support, Systems Design and Development, Industry Analysis and Statistical Research. Project Management and Support, Systems Design and Development, Industry Analysis and Statistical Research.

Project Support Officer

• Mar 2001 - Apr 2003

Lead a team of administration staff to develop business requirements for online services, including integrated company administration systems. Conducted organisational interviews, assessment of needs, liaised with the information technology department for the solution’s implementation, developed architecture, designed graphical interface and developed the database. Successfully implemented these solutions in a regional environment across five large mine centres in New South Wales and Queensland. Show less

Assistant Manager, Information Systems

• Feb 1997 - Mar 2001

Developed and implemented online inventory system (web application) and company’s internet and intranet sites; undertaking interviews, developing business requirements, managing technical team. Developed and implemented online inventory system (web application) and company’s internet and intranet sites; undertaking interviews, developing business requirements, managing technical team.