Tapiwa Mugadza
Business Development Channel Manager at ZimWorX- Claim this Profile
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English Native or bilingual proficiency
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Shona Native or bilingual proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Loreen Gwatidzo
I met Tapiwa Mugadza when he was a graduate trainee at Alpha Media Holding and he was attached as a retail operations officer in charge of retail operations and relationship management. He is a self motivated and a go getter. Always has a gracious attitude. In fact what i learnt most from Tapiwa Mugadza is that customer services or serving customers in general is not about a department but everyone's job in the company. I would strongly recommend Tapiwa Mugadza for any marketing, customer service or relationship marketing jobs.
Leony Solomons
Tapiwa has a unique ability to identity and gain new customers. He works towards attaining set goals and growing in excellence . Tapiwa is a great listener with a warm and compelling personality.
Leeroy Julius
I’ve had the pleasure of working with many professionals in our line of work, but Tapiwa is someone who I will always remember fondly. I started my career working alongside Tapiwa. Not only did he show me many tricks of the trade, but he helped me navigate the company’s internal processes.
Loreen Gwatidzo
I met Tapiwa Mugadza when he was a graduate trainee at Alpha Media Holding and he was attached as a retail operations officer in charge of retail operations and relationship management. He is a self motivated and a go getter. Always has a gracious attitude. In fact what i learnt most from Tapiwa Mugadza is that customer services or serving customers in general is not about a department but everyone's job in the company. I would strongly recommend Tapiwa Mugadza for any marketing, customer service or relationship marketing jobs.
Leony Solomons
Tapiwa has a unique ability to identity and gain new customers. He works towards attaining set goals and growing in excellence . Tapiwa is a great listener with a warm and compelling personality.
Leeroy Julius
I’ve had the pleasure of working with many professionals in our line of work, but Tapiwa is someone who I will always remember fondly. I started my career working alongside Tapiwa. Not only did he show me many tricks of the trade, but he helped me navigate the company’s internal processes.
Loreen Gwatidzo
I met Tapiwa Mugadza when he was a graduate trainee at Alpha Media Holding and he was attached as a retail operations officer in charge of retail operations and relationship management. He is a self motivated and a go getter. Always has a gracious attitude. In fact what i learnt most from Tapiwa Mugadza is that customer services or serving customers in general is not about a department but everyone's job in the company. I would strongly recommend Tapiwa Mugadza for any marketing, customer service or relationship marketing jobs.
Leony Solomons
Tapiwa has a unique ability to identity and gain new customers. He works towards attaining set goals and growing in excellence . Tapiwa is a great listener with a warm and compelling personality.
Leeroy Julius
I’ve had the pleasure of working with many professionals in our line of work, but Tapiwa is someone who I will always remember fondly. I started my career working alongside Tapiwa. Not only did he show me many tricks of the trade, but he helped me navigate the company’s internal processes.
Loreen Gwatidzo
I met Tapiwa Mugadza when he was a graduate trainee at Alpha Media Holding and he was attached as a retail operations officer in charge of retail operations and relationship management. He is a self motivated and a go getter. Always has a gracious attitude. In fact what i learnt most from Tapiwa Mugadza is that customer services or serving customers in general is not about a department but everyone's job in the company. I would strongly recommend Tapiwa Mugadza for any marketing, customer service or relationship marketing jobs.
Leony Solomons
Tapiwa has a unique ability to identity and gain new customers. He works towards attaining set goals and growing in excellence . Tapiwa is a great listener with a warm and compelling personality.
Leeroy Julius
I’ve had the pleasure of working with many professionals in our line of work, but Tapiwa is someone who I will always remember fondly. I started my career working alongside Tapiwa. Not only did he show me many tricks of the trade, but he helped me navigate the company’s internal processes.
Credentials
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ISO 27001:2022 Implementer - Information Security Management System Development and Implementation Certification
Bindura University of Science EducationOct, 2022- Nov, 2024
Experience
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ZimWorX
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United States
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Business Consulting and Services
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100 - 200 Employee
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Business Development Channel Manager
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Oct 2023 - Present
Providing client solutions in Revenue Cycle Management (RCM), medical translations, developing channel solutions and provide training and responsible for developing and managing relationships with channel partners. Providing client solutions in Revenue Cycle Management (RCM), medical translations, developing channel solutions and provide training and responsible for developing and managing relationships with channel partners.
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OmniContact
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Zimbabwe
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IT Services and IT Consulting
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100 - 200 Employee
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Account Relationship Executive
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Jul 2022 - Oct 2023
Responsible for managing the relationships between company and its clients. I am also responsible for generating new business and ensuring that existing clients are satisfied. Duties and roles also include but not limited to managing and resolving customer issues, analysing data to identify trends and opportunities, developing and implementing marketing strategies, providing ongoing support to clients.
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Business Lead Developer
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Mar 2022 - Jun 2022
Responsible for identifying and developing new business opportunities, conducting market research, developing sales proposals, generating new leads and monitoring the competitive landscape.
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Etisalat UAE
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Retail Officer
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Jul 2015 - May 2020
Ascertain what both our individual and business customers wanted or needed. Describe products and services, explain use, operation, and care to customers. Recommend, select, and help obtain service based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its service offers. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Placing orders for both restocking and special request orders made by clients. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Show less
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Alpha Media Holdings
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Zimbabwe
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Sales Representative
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Aug 2014 - Mar 2015
Provide excellent services to target customers and clear guidance to non-account-holders on bank services Effectively sell bank services to all walk-in customers and already existing customers. Efficiently refer sales opportunities to other sales and relationship managers and follow up on results (keeping a records of referrals for team) Based on customer feedback, provide solutions and implement and follow up through to ensure customer satisfaction and commitment with the bank Manage and develop customer relationships with a focus to customer segment , make all necessary referrals to Branch Manager for serving top customers Co-ordinate with all parts around the bank to provide excellent customer service level and customer satisfaction. Show less
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Munn Marketing
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Canada
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Advertising Services
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Sales Representative
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Oct 2012 - Jul 2013
Sales and Marketing Act as the main point of contact on sales and marketing; ensure smooth functioning of the department in handling day-to-day transactions. Creating a sales for the organisation Handle complete facilities upkeep and ensure quality service delivery. Take part in developing promotional activities and strategies. Gain knowledge of the organization set up and understanding of the company’s aims. Preserve confidentiality in all official transactions. Customer Service Act as the first point of contact for customers on behalf of the organization. Accord the highest attention to customers and keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Contribute to the establishment and development of the organization’s goodwill/ reputation. Possess excellent communication skills to deal with customers, employees and management. Show less
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Sales Representative
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Jun 2012 - Sep 2012
Determined customers' concerns and prepared proposals to address their needs. Developed specific goals and plans to prioritize, organize, and accomplish your work. Duties include selling company products, outsourcing sales from government agencies, recording monthly sales, balancing of cash and reconciling cashbook, and looking for tenders from different organisations that met our service and goods provision. Determined customers' concerns and prepared proposals to address their needs. Developed specific goals and plans to prioritize, organize, and accomplish your work. Duties include selling company products, outsourcing sales from government agencies, recording monthly sales, balancing of cash and reconciling cashbook, and looking for tenders from different organisations that met our service and goods provision.
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Education
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2010 - 2014
Midlands State University
Bachelor Commerce Honors Degree, Marketing Management
Community
