Experience

Pattersons Insurerbuild

• Australia
• Construction
• 1 - 100 Employee

• Operations Manager

  • Nov 2022 - Present



Beacon Building Services

• Australia
• Construction
• 1 - 100 Employee

• Repair Team Manager

  • Jul 2019 - Jun 2022

  Management of the office and 2IC to company GM. Overseeing the team of repair co-ordinators, office staff, internal tradesmen and supervisors. Generation of ongoing business through external companies, insurers and loss adjusters. Training of staff on company processes an updating of practices. Management of the office and 2IC to company GM. Overseeing the team of repair co-ordinators, office staff, internal tradesmen and supervisors. Generation of ongoing business through external companies, insurers and loss adjusters. Training of staff on company processes an updating of practices.



RCC National

• Construction
• 1 - 100 Employee

• Regional Claims Manager

  • Nov 2018 - Apr 2019

  Management of Youi insurance claim account on behalf of RCC. Reporting of claim lifecycles and analysis of costs Management of make safe and repair coordination teams Main contact for urgent or sensitive matters regarding claims Ensuring reports and quotes are supplied within SLA standards to the insurer Compiling of documentations/presentations to improve business relations within RCC Management of Youi insurance claim account on behalf of RCC. Reporting of claim lifecycles and analysis of costs Management of make safe and repair coordination teams Main contact for urgent or sensitive matters regarding claims Ensuring reports and quotes are supplied within SLA standards to the insurer Compiling of documentations/presentations to improve business relations within RCC



BT

• Australia
• Financial Services
• 700 & Above Employee

• Senior Consultant - Complex Loss

  • Jan 2017 - Sep 2018

  Management of high value claims from a personal portfolio, handling of sensitive issues such a total loss and fatalities, training of new staff,, fraud investigation, head of senior project management, member of the contentious claims board, 6 nominations for employee recognition, Management of high value claims from a personal portfolio, handling of sensitive issues such a total loss and fatalities, training of new staff,, fraud investigation, head of senior project management, member of the contentious claims board, 6 nominations for employee recognition,



Crawford & Company

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • Aug 2016 - Dec 2016

  Management of insurance claims to completion, compilation of detailed insurer reports, self management of claims portfolio, assessing and investigating new and existing claims within agreed service standards review of contractor scope of works and quotes, fraud investigation, training of new staff, full management of claim funds, managing communication with claimants including enquiries and complaints Management of insurance claims to completion, compilation of detailed insurer reports, self management of claims portfolio, assessing and investigating new and existing claims within agreed service standards review of contractor scope of works and quotes, fraud investigation, training of new staff, full management of claim funds, managing communication with claimants including enquiries and complaints



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Digital Claims Assessor / Team Leader

  • Jan 2012 - Nov 2015

  Management of internal claims home insurance claims team. Assessment of claims via video, photographs and reports, generating buildings scopes and costings based on gathered evidence, ownership of claims from first contact to closure, self management of claims portfolio, liasing with contractors to control cost and timeframes of repairs, liasing with suppliers, training new staff within various departments, logging of new claims from first notification of loss, occasional visits to policy holders properties for damage assessment



Pedexpress

• Leeds, United Kingdom

• Business Manager

  • May 2011 - Jan 2012

  Restructuring of company business plan and financials, conversing with investors and third party interest, press release, advertising and marketing and various IT duties, creation of supply lines for company assets/stock, management of security of the building Restructuring of company business plan and financials, conversing with investors and third party interest, press release, advertising and marketing and various IT duties, creation of supply lines for company assets/stock, management of security of the building



Midnight Casino

• Leeds, England, United Kingdom

• Manager of Events

  • Dec 2008 - Dec 2011

  Croupier of Blackjack, Roulette, Craps, Texas hold'em and three card poker tables, transportation and construction of tables, customer management, ensuring smooth running of events, teaching of games available to customers, management of event payments, management of event staff. Croupier of Blackjack, Roulette, Craps, Texas hold'em and three card poker tables, transportation and construction of tables, customer management, ensuring smooth running of events, teaching of games available to customers, management of event payments, management of event staff.



Gateway

• Leeds, United Kingdom

• Recruitment Manager

  • Sep 2009 - Apr 2011

  Attraction and recruitment of new employees, processing of residence surveys and coordination between the customer and surveyors for the completion of work, employee wages, distribution of invoices and correspondence for management, responsible for company email/online accounts/website, various filing and faxing duties, collecting company accounts information, training of new employees, PA duties for management and company directors, interviews of potential employees Attraction and recruitment of new employees, processing of residence surveys and coordination between the customer and surveyors for the completion of work, employee wages, distribution of invoices and correspondence for management, responsible for company email/online accounts/website, various filing and faxing duties, collecting company accounts information, training of new employees, PA duties for management and company directors, interviews of potential employees