Experience

Ourpalm Co., Ltd

• China
• Computer Games
• 1 - 100 Employee

• English Operations Manager

  • Jun 2020 - Present

  Project: ONE PUNCH MAN: The Strongest (English version for Southeast Asia) Worked from closed beta till open beta, ensuring the quality of english language used for every purpose. Editing and translation: Facebook posts, player guide, community notice, in-game push, player email, marketing articles, art assets, game intro in Google Play Store / App Store. Translate and proof-read in-game text, eliminate bugs by using CAT tools. Translation speed: 4000 Chinese characters/day QA: Game features, events, verification of bug fixes. Player relations maintenance: Answer questions forwarded by CS team. Sending benefits to players. Operations support: Create report of data analysis , edit game introduction for business development, follow-up of live-streaming event. Show less



Gearbox Publishing San Francisco

• United States
• Computer Games
• 100 - 200 Employee

• Game Maintenance Lead

  • Jun 2010 - Sep 2019

  Project: Forsaken World, Swordsman, Jade Dynasty Translation Create and update Translation Memory with existing resources for pre-translation and reference in Passolo. Translate between English, Chinese and German. Bug fix Analyze and prioritize bug reports from players collected by US/EU CS/community team. Answer questions related to gameplay and features. Reproduce bugs on test server, find out the reason based on knowledge of game structure and fix. Forward coding-related bugs to developers/programmers and verify the fix. Patching Create patches and push in test environment. Update server package. QA Perform patch test: general functionality, bug fix, cash shop, etc. Cash shop: new items and items on sale. Make sure name, price, category, model, icon, item description, etc. are consistent with release schedule. Keywords India: Provide documents including test plan, cases, strategy, etc. Maintenance: Server down - Update server package - Reimbursement - Check server and client according to checklist - Release patches - Open Outsourced art assets: Test functionality and graphics of mounts, pets, wings, flying mounts according to design documents. Expansion Proofread translation text from EU team (German, English). Compose Regular Expression rules and check consistency of HTML codes, variables, color codes, line numbers, text length, etc. Correct and import in game. Write parsing rules to extract new strings from server/client scripts. Import translations, generate localized scripts and debug. Adjust UI configs for optimized display. Re-design the layout if necessary. Localize art assets in Photoshop. Collect and categorize marketer- and user-generated content from China operations team: official press releases, screenshot, videos, etc. Share with US/EU PR team. Team management Weekly meeting with US: Update on work progress. Assign tasks to team. Technical support: software, game platforms, proxy, etc. Recruit: Attend job interviews and candidate evaluation. Show less



Chinese Society of Environmental Sciences

• Beijing, China

• Consultant at Clean Development Mechanism Center

  • Oct 2008 - May 2009

  1. Responsible for Public Communications for the 13th World Lake Conference. 2. Language Consultant for German and English on International Affairs and Overseas Relations. 1. Responsible for Public Communications for the 13th World Lake Conference. 2. Language Consultant for German and English on International Affairs and Overseas Relations.