Tanya Cook
Operations Manager at Mont Marte International- Claim this Profile
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Bio
Bek Camillos
It's rare to have the opportunity to work under a manager that is also a coach and mentor - but I did with Tanya. I had the privilege of working under Tanya's support and guidance for more than 6 years. The dedication to not only her team, but also the organisation was very evident. Tanya has played a crucial role in my professional development, by sharing her knowledge and encouraging my abilities. Most importantly, she rarely let a Friday go by without some Tim Tams to get you through the day! I hold no hesitation in offering Tanya my highest of recommendations.
Belinda Spina
I worked with Tanya for over five years and found her to be an invaluable source of knowledge and support. Tanya's dedication to her team and her passion to do the very best for not only for the organisation, but for our families was to be commended. She is highly effective in project and process management and most importantly always keeps a cool head during a crisis. I highly recommend.
Bek Camillos
It's rare to have the opportunity to work under a manager that is also a coach and mentor - but I did with Tanya. I had the privilege of working under Tanya's support and guidance for more than 6 years. The dedication to not only her team, but also the organisation was very evident. Tanya has played a crucial role in my professional development, by sharing her knowledge and encouraging my abilities. Most importantly, she rarely let a Friday go by without some Tim Tams to get you through the day! I hold no hesitation in offering Tanya my highest of recommendations.
Belinda Spina
I worked with Tanya for over five years and found her to be an invaluable source of knowledge and support. Tanya's dedication to her team and her passion to do the very best for not only for the organisation, but for our families was to be commended. She is highly effective in project and process management and most importantly always keeps a cool head during a crisis. I highly recommend.
Bek Camillos
It's rare to have the opportunity to work under a manager that is also a coach and mentor - but I did with Tanya. I had the privilege of working under Tanya's support and guidance for more than 6 years. The dedication to not only her team, but also the organisation was very evident. Tanya has played a crucial role in my professional development, by sharing her knowledge and encouraging my abilities. Most importantly, she rarely let a Friday go by without some Tim Tams to get you through the day! I hold no hesitation in offering Tanya my highest of recommendations.
Belinda Spina
I worked with Tanya for over five years and found her to be an invaluable source of knowledge and support. Tanya's dedication to her team and her passion to do the very best for not only for the organisation, but for our families was to be commended. She is highly effective in project and process management and most importantly always keeps a cool head during a crisis. I highly recommend.
Bek Camillos
It's rare to have the opportunity to work under a manager that is also a coach and mentor - but I did with Tanya. I had the privilege of working under Tanya's support and guidance for more than 6 years. The dedication to not only her team, but also the organisation was very evident. Tanya has played a crucial role in my professional development, by sharing her knowledge and encouraging my abilities. Most importantly, she rarely let a Friday go by without some Tim Tams to get you through the day! I hold no hesitation in offering Tanya my highest of recommendations.
Belinda Spina
I worked with Tanya for over five years and found her to be an invaluable source of knowledge and support. Tanya's dedication to her team and her passion to do the very best for not only for the organisation, but for our families was to be commended. She is highly effective in project and process management and most importantly always keeps a cool head during a crisis. I highly recommend.
Credentials
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Gorgias Academy | Basic Agent
GorgiasAug, 2022- Oct, 2024 -
Gorgias Academy | Lead Agent
GorgiasAug, 2022- Oct, 2024 -
Gorgias Academy | Support Agent Power User
GorgiasAug, 2022- Oct, 2024 -
Diploma in Customer Engagement
Asset College (RTO 31718)Oct, 2015- Oct, 2024
Experience
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Mont Marte International
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Australia
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Retail Art Supplies
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1 - 100 Employee
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Operations Manager
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Feb 2023 - Present
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National Business Development Manager
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Aug 2020 - Feb 2023
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Information Technology Project Manager
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Jun 2020 - Feb 2023
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B2B Sales Manager
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Aug 2017 - Feb 2023
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Customer Service Manager
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Aug 2017 - Aug 2020
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Goodstart Early Learning
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Australia
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Education Administration Programs
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700 & Above Employee
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Contact Centre Manager
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Jan 2010 - Aug 2017
- Achieved growth in team results of 1000% in five months. - Implemented Performance Management and Capability Development process. - Responsible for driving sales to generate attendances at our 641 centres around Australia. - Leading a team of call centre operators to achieve KPIs. - Implemented a highly successful Reward and Recognition Program that increased staff retention by 50%. - Achieved growth in team results of 1000% in five months. - Implemented Performance Management and Capability Development process. - Responsible for driving sales to generate attendances at our 641 centres around Australia. - Leading a team of call centre operators to achieve KPIs. - Implemented a highly successful Reward and Recognition Program that increased staff retention by 50%.
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ABC Developmenal Learning Centres
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Australia
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Hospitals and Health Care
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1 - 100 Employee
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Operations Administration
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1999 - 2009
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Community
