Experience

Mule-Hide Products

• United States
• Building Materials
• 1 - 100 Employee

• Marketing Coordinator

  • Jan 2023 - Present

  Help oversee the successful completion of projects and events. Establishing relationships with vendors and freelance professionals. Assisting with trade show coordination, MSI facilitation, promo support, company communication and other key projects as they arise.

• Customer Service

  • Sep 2020 - Jan 2023

  Preform various administrative functions required to enable customer order fulfillment and satisfaction. Includes verbal interaction with customers, order entry, and resolving order discrepancies. Processing and managing customer orders, including, but not limited to tracking, invoicing and customer returnsWorking with vendors to ensure orders are handled and shipped in a timely mannerIssuing and validating order acknowledgments. Processing and issuing credit requests. Providing answers and support for product questions. Assisting customers in website navigation to obtain or review needed information.



Geronimo Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales & Event Manager

  • Apr 2016 - Sep 2020

  • Detailing of events with client contact detail, timeline, menus, set up, special requests, organizing outside vendors (ie; band, dj, florist, event coordinator) • Soliciting new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and responding timely to incoming leads • Facilitate communication between front of house and back of house with proficient menu and product knowledge • Resolve customer complaints/issues and ensure the customer has a positive experience • Maintain an accurate and up to date advance deposit reconciliation; responsible for all month end adjustments and reconciliation to ensure accuracy for accountancy • Reconcile cash and receipts to daily reports, trouble shooting and reconcile overcharges or reimbursements



Merrill & Houston's Steak Joint

• Beloit, Wisconsin, United States

• Assistant Manager

  • Jul 2012 - Apr 2016

  • Responsible for running the day to day restaurant operations and ensuring a high level of customer service to every guest • Oversee and coordinate the planning, organizing, training and leadership necessary to achieve objects in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures • Assist with hiring, firing, discipline, scheduling, payroll and inventory • Develop staff in all areas of managerial and professional development • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures • Ordering product, inventory of product and ensuring quality



Cafe Belwah

• United States
• Hospitality

• Front Of House Manager

  • Feb 2006 - May 2012

  • Managing employee breaks, shift changes, shift meetings, and line schedules. Developing and cross training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues. Training and developing all service staff • Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork • Resolving customer incidents and working to ensure positive customer experiences • Making sure great tasting, high quality food is served. Resolving food quality issues. Managing food safety, ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the daily food safety checklist and food safety policies and procedures • Work scheduled shifts, and ability to work varied hours, days, nights, weekends, and overtime, as dictated by business need