Experience

Cicero Transact Business Platform

• United States
• Advertising Services
• 1 - 100 Employee

• Head of Support Services

  • May 2022 - Present

  • Operational leadership, advisory and technical support • Developing and implementing employee training programs to ensure that all staff members are knowledgeable about their jobs • Evaluating employee performance, providing feedback, and offering training opportunities to help employees improve their skills • Serve as the primary point of contact for all support services inquiries, managing a team of customer service representatives • Handle escalated customer inquiries and complaints in a professional and timely manner • Develop and implement quality assurance standards and monitor adherence • Update and maintain knowledge base articles and FAQs • Coordinate with other departments to resolve customer issues • Coordinating with other departments to ensure that services are delivered efficiently and effectively • Identify process improvements and work with the team to implement changes • Stay up-to-date on industry best practices and make recommendations for improvement Show less



Earn On Social

• United States
• Advertising Services
• 1 - 100 Employee

• Operations Director

  • Mar 2020 - Present

  ○ Develop and implement sales and marketing strategies and initiatives ○ Provide management and leadership expertise to coordinate marketing efforts ○ Gathering Promotional content and passing along the VP’s and Marketing Managers for the EOS Ambassadors to market ○ Work closely with the sales department in activities regarding the flow of leads from marketing to sales enablement ○ Develop professional close relations and maintain regular communication with VP’s, Project Managers and internal staff ○ Maintain campaign plans in order to facilitate easy reporting on program and campaign effectiveness ○ Work closely with the IT department in conducting data analysis, data acquisition, database management, and marketing automation ○ Guiding key marketing operations in the execution of their duties when necessary, ensuring constant honing of their skills, performing performance appraisal for outstanding performers, and readying them for career growth ○ Participate in meetings and conferences ○ Accomplish marketing and organization mission by completing related results as needed Show less



Altalyst Outsourcing Private Limited

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Director

  • Oct 2018 - Present

  • Enforcing business strategies • Developing company objectives • Overseeing senior management staff • Coordinating with department heads • Attending meetings • Facilitating audits • Ensuring the business is compliant with industry regulations • Improving productivity levels • Enforcing business strategies • Developing company objectives • Overseeing senior management staff • Coordinating with department heads • Attending meetings • Facilitating audits • Ensuring the business is compliant with industry regulations • Improving productivity levels



Resume Sending

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• VP of Strategic Partnerships

  • Nov 2019 - Jul 2021

  ● The data we supply alone is worth thousands of dollars that we provide to members as part of the service.● A member gets a full time dedicated new email to handle all there job search inquires.● A member can save 100's of hours of manual work registering on job boards and Job Alerts because we do all this for them as part of the service.● A member gets Ebooks to help them in their career search for free.● The service takes literally 5 minutes; start to finish, to register and straight away the member starts to get through job opportunities.● The largest distribution network in the planet● We add new job board and hiring managers daily.● We also post a members resume to massive social media groups for hiring managers to see.● We guarantee results or we will resend there resume out again for free.● We handle every major category of job search.● We have all the major job boards in over 20 different countries.● We have the largest distribution network to get a members resume in front of - Hiring Managers and C Level People and Recruiters● We are integrated into recruiter.com where they alone have over 40,000 registered recruiters on their platform and they are just 1 of many Show less

• Sr. Recruiter, North America and United Kingdom

  • Jan 2019 - Nov 2019

  • Develop recruiting strategies in support of organizational staffing objectives. Execute recruitingstrategies to deliver suitable job candidates for assigned positions.• Using sales, business development, marketing techniques and networking to attract business fromclient companies.• Using social media to advertise positions, attract candidates and build relationships.• Receiving and reviewing applications, managing interviews and tests and creating a shortlist ofcandidates for the client.• Requesting references and checking the suitability of applicants before submitting their details to theclient.• Preparing CVs and correspondence to forward to clients regarding suitable applicants.• Negotiating pay and salary rates and finalising arrangements between clients and candidates.• Offering advice to both clients and candidates on pay rates, training and career progression.• Working towards and exceeding targets that may relate to the number of candidates placed, a valueto be billed to clients or business leads generated.• Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitmentprogrammes Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Practitioner

  • Oct 2016 - Jul 2018

  I worked as a Practitioner (Telemarketing Agent) for one of the several processes run by Concentrix. The project I worked on was Etisalat, a telecommunication brand in the UAE. My job was to help people with their queries related to their mobile services. I worked with full zeal and enthusiasm. I even helped my coworkers with their professional queries, assisted my managers in various presentations and helped to build quality team work. I was promoted as an SME assistant to replace the one on maternal leaves. I quit the job due to my health related issues. Show less



Bespoke Solutions Ltd

• United Kingdom
• Movies, Videos, and Sound
• 1 - 100 Employee

• Business Development Executive

  • Oct 2014 - May 2015

  It was a small organization and I was handling quite a few things. I was a team leader for an outbound campaign. I handled the department of affiliate marketing from client management to team training, from reviewing team's work to daily reporting. I managed the online marketing department where my job was to get connected with the web developer in order to keep all the websites owned by the company up to date. I even helped with some advertisement managements. I left the company 1 month before it disolved. Show less