Experience

Axis Sports Medicine Specialists

• New Zealand
• Medical Practices
• 1 - 100 Employee

• Personal Assistant

  • Apr 2022 - Present

• Front Desk Receptionist

  • Feb 2021 - Mar 2022

  Meet and greet.Administration - emails, loading referrals, booking appointments, clinical checks, sending letters, pre-approval and billing. Answering telephone enquiries. General house keeping.



World Journeys NZ

• New Zealand
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Finals Team and data capture

  • Mar 2020 - Jun 2020

  Creating final itineraries for clients and groups that have been booked by their travel consultantsChecking with the consultant to ensure the itinerary is correct and contains all pertinent informationfrom transfers, accommodation, dinner arrangements and sight-seeing etc.General office administrationData base capture – loading accommodation and headings for destinations in the Tourplanreservation system. Creating final itineraries for clients and groups that have been booked by their travel consultantsChecking with the consultant to ensure the itinerary is correct and contains all pertinent informationfrom transfers, accommodation, dinner arrangements and sight-seeing etc.General office administrationData base capture – loading accommodation and headings for destinations in the Tourplanreservation system.



Comair Limited

• South Africa
• Airlines and Aviation
• 700 & Above Employee

• Personal Assistant and Sales Support

  • Oct 2015 - Oct 2019

  Airline British Airways and Kulula.com. Provide administration support to account manager and sales manager in the International sales and interline department. Calendar and diary management of manager and account manager.Register and process applications for local and international travel trade shows attended by sales manager and account manager. Ensuring all deadlines are met as well as ensuring all suppliers have been paid for all services required. Booking all travel arrangements for manager and account manager for sales trips and trade shows (visas, flights, car rental, accommodation and ordering forex).Compile sales reference material for sales manager and account manager for sales trips and trade shows. Managing office supplies such as ordering stationary, paper and water. Assisting clients (tour operators, travel agents and other airlines) with telephonic and e-mail enquiries. Filing foreign currency fares (Air), drafting up the contracts as well as sending on to clients and tracking all contracts. African Images product (flights and packages) sourcing rates, calculating package costs, compiling the rate sheets to be sent on to clients as well as reservations team for quoting purposes and management. Preparing and sending news flashes to clients regarding new products or product updates. Arranging meetings and conference calls with all stakeholders on behalf of manager. Compiling research and additional information when required for manager and account manager.

• Senior Travel Consultant

  • Jun 2014 - Sep 2015

  Mtbeds. Booking leisure services within Southern Africa such as accommodation, flights, car rental, full travel packages containing all travel components such as car rental, accommodation, and flights for the local as well as international travellers. Customizing travel itineraries for international VIP clients as well as regular clients. Processing payments for all travel services and confirming all services to the customer as well as all the suppliers. Building effective and vital relationships with suppliers.Assisting colleague with queries.

• Travel Consultant

  • Sep 2013 - May 2014

  Mtbeds. Quoting and processing bookings from online generated web enquiries and assisting with telephonic requests to the leisure outbound market. Specialising in Game Lodges however book all travel services such as car rental, accommodation, flights, rail experiences such as Rovos Rail or The Blue Train and travel packages. Ensuring all quotes are accurate and all enquiries are converted into a sale. Generating travel itineraries are vouchers for the customer as well as the supplier.

• Inbound Tours Consultant

  • Jul 2008 - Aug 2013

  African Images. Quoting and booking packages for the inbound overseas tour operators. Offering and booking customizing packages to tour operators specializing in Zimbabwe (Victoria Falls), Zambia (Livingstone), Botswana (Chobe and the Delta) and Namibia.Compiling travel documentation for the tour operator to pass on to their client.Confirming bookings and sending vouchers to all travel suppliers.Compiling weekly and monthly booking statistics. Assisting manager to source rates for ground services and costing of all packages. Training new members. Assisting colleagues with challenging enquiries.

• Contact Centre Supervisor

  • Jan 2007 - Jun 2008

  British Airways Contact Centre - Domestic and Regional.Managing and supporting contact centre team by assisting with queries from staff, customers and travel agents.Assisting Gold and Silver Card Executive Club members with flight bookings and queries. Assisting VIP corporate clients with flights bookings as well as queries. Monitoring staff performance and ensuring high customer service levels are maintained .Planning and issuing training schedules and staff rosters. Recruiting and training new staff. Conducting staff appraisals.Managing and updating the contact centre quick reference guide for staff.Assisting manager with work overflow and projects.

• Contact Centre Team Leader

  • Jun 2004 - Dec 2006

  British Airways Contact Centre - Domestic and Regional.Servicing incoming telephone calls from customers and travel trade.Reserving flight bookings for domestic and regional flights within Southern Africa.Attending to requests such as special meals, wheelchair requests and additional baggage enquiries that have been placed on a queue. Clearing general enquiries on the general mail box. Managing general day to day administration.Supporting Contact Centre Supervisor and Manager with general administration as well as assist contact centre staff and travel agents with queries.

• Contact Centre Agent

  • May 2002 - May 2004

  British Airways Contact Centre - Domestic and Regional. Servicing incoming telephone calls from customers and travel trade.Reserving flight bookings for domestic and regional flights within Southern Africa.Attending to requests such as special meals, wheelchair requests and additional baggage enquiries that have been placed on a queue and clearing general enquiries e-mails.Managing general day to day administration.

• Contact Centre Agent

  • Feb 2002 - Apr 2002

  Providing quotations to customers and converting enquires into sales.Reserving flight bookings for customers and the travel trade.Following up on payments from clients.Assisting with general information enquiries.



French Tourist Office

• Tourism Information Officer

  • Apr 2001 - Jan 2002

  Providing traveler information and handling enquiries from the public and travel trade (walk in clients, telephonic enquiries, e-mail and fax enquiries).Managing and ordering brochure stock for all the regions of France.Screening telephone calls and managing managers diary.Assisting manager with Trade Fairs and workshops by setting up the stand, arranging sales material, display materials and assisting potential clients on the stand. Providing traveler information and handling enquiries from the public and travel trade (walk in clients, telephonic enquiries, e-mail and fax enquiries).Managing and ordering brochure stock for all the regions of France.Screening telephone calls and managing managers diary.Assisting manager with Trade Fairs and workshops by setting up the stand, arranging sales material, display materials and assisting potential clients on the stand.