Experience

NextGen Insurance

• United Kingdom
• Insurance
• 1 - 100 Employee

• Head of Service Design

  • Jul 2019 - Present

  I am now part of something very exciting! Supporting the start of a fresh new brokerage and building the best customer service and experience anyone would wish for! Using my 20 years experience of change and project management I am able perform all of the daily task, assist in the development of systems and processes and help make the right strategic decisions! I am now part of something very exciting! Supporting the start of a fresh new brokerage and building the best customer service and experience anyone would wish for! Using my 20 years experience of change and project management I am able perform all of the daily task, assist in the development of systems and processes and help make the right strategic decisions!



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• United Kingdom
• Financial Services
• 700 & Above Employee

• Operational Change Manager

  • Oct 2008 - Jul 2019

  Experienced Project Manager with a demonstrated history of working in the financial services industry. Skilled in Facilitation, Root Cause Problem Solving, Business Relationship Management, Risk Management, and Strategic Planning. Stakeholder management and project delivery are key strengths with more skills in digital solutions and best practice. Experienced Project Manager with a demonstrated history of working in the financial services industry. Skilled in Facilitation, Root Cause Problem Solving, Business Relationship Management, Risk Management, and Strategic Planning. Stakeholder management and project delivery are key strengths with more skills in digital solutions and best practice.



Tanya's Direct Sales

• Ipswich, United Kingdom

• Sales & Distribution Consultant

  • Jun 2015 - Dec 2017

  I have Tanya's Direct Sales as a self employed company where I have previously sold Pampered Chef products, My Secret Kitchen spices and Avon. This has been a small venture to provide me with a interesting way to meet new people and fill some spare time. Mixing within a party plan operating model has allowed me to enjoy the challenge of this line of sales. I have Tanya's Direct Sales as a self employed company where I have previously sold Pampered Chef products, My Secret Kitchen spices and Avon. This has been a small venture to provide me with a interesting way to meet new people and fill some spare time. Mixing within a party plan operating model has allowed me to enjoy the challenge of this line of sales.



Highway Insurance

• Business Support Consultant

  • Jun 2002 - Oct 2008

  As a Business Support Consultant I was responsible for supporting key staff within the organisation to deliver projects and implement changes. I created a bespoke project management methodology for Highway Insurance and became the consultant of choice to assist the business areas achieve best practice processes and procedures. I assisted in the set up and launch of the Policies 4 Less company which moved Highway onto an aggregator web based model. As a Business Support Consultant I was responsible for supporting key staff within the organisation to deliver projects and implement changes. I created a bespoke project management methodology for Highway Insurance and became the consultant of choice to assist the business areas achieve best practice processes and procedures. I assisted in the set up and launch of the Policies 4 Less company which moved Highway onto an aggregator web based model.



Norwich Union International

• Financial Services
• 1 - 100 Employee

• Various Roles

  • Sep 1989 - Jul 2001

  I started NU when I left school and my first job was a Copy Typist. I very quickly needed a more challenging focus and moved into the Pensions Department. I worked within Pensions for many years, achieving promotions and finally a move to the investment and fund management of the pensions funds. I moved to London and became a Team Leader in 1998, this role was the formal beginning of my change management journey. I saved a lot of time and money for the operational areas by implementing efficient working practices and supporting the development of a trading system. I took voluntary redundancy in 2001 in order to find new challenges in a role closer to home.