Tanya Klier
Customer Care Manager at Filtration Group - Finishing- Claim this Profile
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Bio
Brian Clancy Smith
To Whom It May Concern: Please accept this letter of recommendation regarding your consideration of Tanya Klier for employment. As the former Vice President of Sales & Marketing at Filtration Group – Finishing in Kenosha, WI, I had the pleasure of working with Tanya between September, 2006 and April, 2017. During our time together, Tanya exhibited a relentless sense of ownership over her wide range of responsibilities, including: customer service, inside sales, order processing, sales administration, price management, item/sku administration, ERP oversight, and general office management. Over the past several years, under Tanya’s careful leadership, Filtration Group – Air Flow Technology navigated numerous operational failures successfully while maintaining our relationships with key customers. Tanya has proven time and time again her ability to adjust her leadership style to accommodate shifting management directives and the needs of our customers. Tanya has tremendous experience working with a variety of commercial and industrial customers, including distributors and end-users alike. She understands what it takes to win a customer, service a customer, retain a customer, and win back a lost customer. In addition to her customer service leadership skills, Tanya also has tremendous experience at pricing and catalog management, order processing efficiency, and effectively communicating with onsite and remote sales teams. In short, I would highly recommend you consider Tanya for employment. Her skills will pay for themselves in the short term while providing a loyal, long-term employee. Kind regards, Brian Clancy Smith Director, Product and Wire Identification Solutions Brady Corporation
Brian Clancy Smith
To Whom It May Concern: Please accept this letter of recommendation regarding your consideration of Tanya Klier for employment. As the former Vice President of Sales & Marketing at Filtration Group – Finishing in Kenosha, WI, I had the pleasure of working with Tanya between September, 2006 and April, 2017. During our time together, Tanya exhibited a relentless sense of ownership over her wide range of responsibilities, including: customer service, inside sales, order processing, sales administration, price management, item/sku administration, ERP oversight, and general office management. Over the past several years, under Tanya’s careful leadership, Filtration Group – Air Flow Technology navigated numerous operational failures successfully while maintaining our relationships with key customers. Tanya has proven time and time again her ability to adjust her leadership style to accommodate shifting management directives and the needs of our customers. Tanya has tremendous experience working with a variety of commercial and industrial customers, including distributors and end-users alike. She understands what it takes to win a customer, service a customer, retain a customer, and win back a lost customer. In addition to her customer service leadership skills, Tanya also has tremendous experience at pricing and catalog management, order processing efficiency, and effectively communicating with onsite and remote sales teams. In short, I would highly recommend you consider Tanya for employment. Her skills will pay for themselves in the short term while providing a loyal, long-term employee. Kind regards, Brian Clancy Smith Director, Product and Wire Identification Solutions Brady Corporation
Brian Clancy Smith
To Whom It May Concern: Please accept this letter of recommendation regarding your consideration of Tanya Klier for employment. As the former Vice President of Sales & Marketing at Filtration Group – Finishing in Kenosha, WI, I had the pleasure of working with Tanya between September, 2006 and April, 2017. During our time together, Tanya exhibited a relentless sense of ownership over her wide range of responsibilities, including: customer service, inside sales, order processing, sales administration, price management, item/sku administration, ERP oversight, and general office management. Over the past several years, under Tanya’s careful leadership, Filtration Group – Air Flow Technology navigated numerous operational failures successfully while maintaining our relationships with key customers. Tanya has proven time and time again her ability to adjust her leadership style to accommodate shifting management directives and the needs of our customers. Tanya has tremendous experience working with a variety of commercial and industrial customers, including distributors and end-users alike. She understands what it takes to win a customer, service a customer, retain a customer, and win back a lost customer. In addition to her customer service leadership skills, Tanya also has tremendous experience at pricing and catalog management, order processing efficiency, and effectively communicating with onsite and remote sales teams. In short, I would highly recommend you consider Tanya for employment. Her skills will pay for themselves in the short term while providing a loyal, long-term employee. Kind regards, Brian Clancy Smith Director, Product and Wire Identification Solutions Brady Corporation
Brian Clancy Smith
To Whom It May Concern: Please accept this letter of recommendation regarding your consideration of Tanya Klier for employment. As the former Vice President of Sales & Marketing at Filtration Group – Finishing in Kenosha, WI, I had the pleasure of working with Tanya between September, 2006 and April, 2017. During our time together, Tanya exhibited a relentless sense of ownership over her wide range of responsibilities, including: customer service, inside sales, order processing, sales administration, price management, item/sku administration, ERP oversight, and general office management. Over the past several years, under Tanya’s careful leadership, Filtration Group – Air Flow Technology navigated numerous operational failures successfully while maintaining our relationships with key customers. Tanya has proven time and time again her ability to adjust her leadership style to accommodate shifting management directives and the needs of our customers. Tanya has tremendous experience working with a variety of commercial and industrial customers, including distributors and end-users alike. She understands what it takes to win a customer, service a customer, retain a customer, and win back a lost customer. In addition to her customer service leadership skills, Tanya also has tremendous experience at pricing and catalog management, order processing efficiency, and effectively communicating with onsite and remote sales teams. In short, I would highly recommend you consider Tanya for employment. Her skills will pay for themselves in the short term while providing a loyal, long-term employee. Kind regards, Brian Clancy Smith Director, Product and Wire Identification Solutions Brady Corporation
Experience
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Filtration Group - Finishing
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United States
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Manufacturing
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1 - 100 Employee
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Customer Care Manager
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Feb 2023 - Present
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Donaldson
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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Customer Service Representative
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Jun 2022 - Feb 2023
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Addison HVAC
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Customer Service Representative
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Feb 2022 - Jun 2022
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O'Donnell Corporation
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United States
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Printing Services
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1 - 100 Employee
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Customer Service Representative
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Aug 2021 - Feb 2022
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Pricing Analyst
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Aug 2020 - Mar 2021
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Customer Care Manager
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Oct 2000 - Jul 2020
Managed a team of 8 team members across 2 business units, including 3 remote employees.Works closely with GM & Sales TeamDeveloped Standard work processes and daily Key Performance metricsSuccessfully managed team of 12+ members in multiple locationsMonitored the daily activities of 3 customer support teamsImplemented and monitored programs to maximize customer satisfaction Interviewed and hired new quality customer Care RepresentativesEffectively communicated with team members to maintain clearly defined expectationsRecommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the Customer Care department.Established a strong working relationship with a loyal customer base. Established strong Customer Care skills needed to perform effectively including, but not limited to Professionalism, Communication, product knowledge, positive attitude, time management, Goal orientated, and willingness to learn.>ERP Systems -AccPac, QAD>Salesforce.com, Microsoft Office Show less
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