Experience

ActiveJunky.com

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Customer Success Team Lead

  • May 2019 - Present

• Customer Service Representative

  • Feb 2017 - May 2019

  Manage Active Junky customer service. Develop a working relationship with retailers and network affiliate mangers. Resolve cashback pending issues. Manage quarterly audits and cashback payouts. Fraud investigations.



Future plc

• India
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2018 - Dec 2018

  Manage Active Junky customer service. Develop a working relationship with retailers and network affiliate mangers. Resolve cashback pending issues. Manage quarterly audits and cashback payouts. GDPR Privacy requests. Manage advertising Inbox. Unsubscribe requests through Salesforce. Manage Active Junky customer service. Develop a working relationship with retailers and network affiliate mangers. Resolve cashback pending issues. Manage quarterly audits and cashback payouts. GDPR Privacy requests. Manage advertising Inbox. Unsubscribe requests through Salesforce.



Purch

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2014 - Dec 2018

  Manage Active Junky customer service. Develop a working relationship with retailers and network affiliate mangers. Resolve cashback pending issues. Manage quarterly audits and cashback payouts. Resolve customer complaints via phone, and email. Assist with placement of orders, refunds, or exchanges. Answer questions about warranties or terms of sale, suggest solutions when a product malfunctions and work with tech support to resolve software issues. Assist customers on how to install and register software. Handle fraud checks,manage Amazon Sellers account, manage PayPal disputes and run daily reports. Cybersource, Netsuite, Zendesk, Salesforce experience. Show less



Dr. William G. Rainer

• Receptionist/Surgery Scheduler

  • Apr 2012 - Jul 2014

  Answer phones, make new appointments, schedule patients, scan into the EMR, schedule surgery dates with the hospital, data entry, 10 key Answer phones, make new appointments, schedule patients, scan into the EMR, schedule surgery dates with the hospital, data entry, 10 key



Dolores Animal Hospital

• United States
• Research Services

• Vet Tech

  • Jul 2009 - Jan 2011

  Answered phones, customer service, Payroll, Deposit checks, order medical supplies, assist vet in surgeries Answered phones, customer service, Payroll, Deposit checks, order medical supplies, assist vet in surgeries



Adobe Animal Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Vet Tech, Office Manager

  • Sep 2005 - Jul 2009

  Administrative duties, data entry, payroll, debt collector, website management, balance end of day, answered phones, scheduled clients, ordered supplies, load rooms, clean and stock rooms, client education and follow up, kennel assistant, provided excellent customer service to the clients and their pets. Additional Duties: Assisted doctors in the exam rooms and the surgery area, along with providing miscellaneous medical services for the hospital. Assisted doctors and team members with treatment of animals seen in the exam rooms as well as those being hospitalized for treatments or surgery. Position animals and have the ability to take and process radiographs. Perform laboratory procedures such as blood draws, fecal floats, urinalysis, heartworm tests, Parvo tests, place IV catheters, give injections, vaccines, SQ fluids, etc. Assisted with prepping for surgery, assisting in surgeries, dental cleanings, radiographs and monitoring vital signs; wrapped packs, autoclaving and sterilizing surgical materials Show less



Take Charge America, Inc.

• Payment Processor

  • Jun 2000 - Jun 2005

  Data entry, Processed Payments, Receptionist, Brinks payroll pickup, load new accounts Data entry, Processed Payments, Receptionist, Brinks payroll pickup, load new accounts