Tanya Griffin-Simmons

Senior Consultant - Software Asset Manager at Northramp
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Brandywine, Maryland, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ITIL V.4
    AXELOS Global Best Practice
    Feb, 2021
    - Nov, 2024
  • Certified IT Asset Management (CITAM)
    IAITAM
    Nov, 2020
    - Nov, 2024
  • ITIL V3 Foundation
    AXELOS Global Best Practice
    Dec, 2018
    - Nov, 2024

Experience

  • Northramp
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Consultant - Software Asset Manager
      • Jan 2020 - Present

      Lead consultant providing services to the Nuclear Regulatory Commission in the establishment of a SAM. Lead consultant providing services to the Nuclear Regulatory Commission in the establishment of a SAM.

  • LTI - Larsen & Toubro Infotech
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • International Monetary Fund - Technical Consultant
      • Sep 2015 - Present

      Leading a team to perform review of user requests to install non-standard software. Principal team player for quality assurance data analysis to meet management requests for trend analysis and work. Increased Service Level Agreement (SLA) metrics from 85% (below contract requirement of 90%) to an average of 99%. Manager / Trainer • Direct Software Installation Request team in daily tasks and activities. • Manage the software installation process, leading process restructure from manually driven to automated into ServiceNow using IT Infrastructure Library (ITIL) Service Request Fulfilment process. • Train national and international vendor team to process software installation requests by end users. • Coach and support Change Management team in areas of change management processing and Service Now CMDB processing. • Interface with other IT partners/teams to assess and process requests. Audit / Quality Assurance • Research, identify and propose process and policy enhancements to increase customer satisfaction and system interaction. • Part of IT Service Management team working to provide reporting services to help identify inefficient areas and assist in resolution to increase service response, as well as identify quality assurance in process adherence. • Perform audit of service requests against policy and process, identifying violations as part of the IT Service Management process. • Communicate to request owners about policy and process violations. Business Analyst • Led meetings with business and IT process owners including senior level officers to discuss business requirements. • Translated requirements to IT Infrastructure Library (ITIL) Service Request Fulfilment process in the corporate standard application (ServiceNow). Documented business requirements on technical documents for technical team review. Show less

  • Capstone Corporation
    • United States
    • Defense & Space
    • 100 - 200 Employee
    • National Archives and Records Administration - Asset Manager
      • 2012 - 2014

      Asset Manager 11/2013 – 8/2014 Managed the government asset management function that included daily inventory, directing provision of hardware assets to support teams, establishing and enhancing processes, leading an annual department wide hardware asset inventory.• Led asset management team (3 – 12 vendors and temporary employees).• Successfully completed two government inventories recording and reporting data via CMDB (BMC Remedy). • Achieved 98% validated IT resources hardware inventory (3% above contract requirement).• Managed projects such as agency wide technology refresh and asset deployments such as laptop refresh. • Led Asset Management Team in asset management (Asset Life Cycle) tracking and deployment.IT Project Analyst/Subject Matter Expert (SME) 5/2012 – 10/2013Provided project analysis support in the IT department for a government contract for special projects such as facility closure. Additionally, acted as backup to Change Manager supporting change management activities.Project Management• Produced project requirements documentation process, diagrams, and report mock-ups following PMBOK methodology.• Collaborated with project managers/clients to ensure requirements align with plans (requirements traceability).• Wrote Statement of Work for various IT projects.• Developed proposal of resource and budget allocations.• Created and coordinated project schedules.Change Management• Coordinated Change Management functions of using Serena PVCS and BMC Remedy.• Met with government lead Subject Matter Experts.• Participated in Change Control Board (CCB) and Technical Review Board (TRB) meetings.• Created and processed change requests.• Aided Change Management Team with operations support by representing change management process and confirming policy and procedures to technical teams with customer requesting operational changes. Show less

    • IT Project Analyst/Subject Matter Expert (SME)
      • 2012 - 2012

      Produced project requirements documentation, process diagrams and report mock-ups following PMBOK methodology; Collaborated with project managers/ clients to ensure requirements align with plans (requirements trace-ability); Wrote the SOW, and proposal of resource and budget allocations; designed scheduleCoordinated Change Management functions of using PVCS and Remedy; meeting with government lead SMEs, participating in Change Control Board (CCB) and Technical Review Board (TRB) meetings, creating and processing change requests Show less

Education

  • Colorado Technical University
    Master's Degree, Technical Management
  • University of Maryland College Park
    Bachelor of Science (BS), Computer Science

Community

You need to have a working account to view this content. Click here to join now