Tanya Edwards
Director at Weston Financial Ltd- Claim this Profile
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Bio
Karl M.
Tanya is a professional and very passionate account manager who took great pride in what she delivered. I worked closely with her at Converso and her passion, drive and determination to provide effective and functional performance to our clients were second to none. She was always diligent when it came to client needs and very hands. You could always rely on her for great advice and guidance.
Karl M.
Tanya is a professional and very passionate account manager who took great pride in what she delivered. I worked closely with her at Converso and her passion, drive and determination to provide effective and functional performance to our clients were second to none. She was always diligent when it came to client needs and very hands. You could always rely on her for great advice and guidance.
Karl M.
Tanya is a professional and very passionate account manager who took great pride in what she delivered. I worked closely with her at Converso and her passion, drive and determination to provide effective and functional performance to our clients were second to none. She was always diligent when it came to client needs and very hands. You could always rely on her for great advice and guidance.
Karl M.
Tanya is a professional and very passionate account manager who took great pride in what she delivered. I worked closely with her at Converso and her passion, drive and determination to provide effective and functional performance to our clients were second to none. She was always diligent when it came to client needs and very hands. You could always rely on her for great advice and guidance.
Experience
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Weston Financial Ltd
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United Kingdom
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Financial Services
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1 - 100 Employee
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Director
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Sep 2021 - Present
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Ventrica Ltd
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United Kingdom
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Book and Periodical Publishing
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Client Services Manager
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Jan 2013 - Sep 2021
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Account Manager
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Jan 2005 - Jan 2013
Manage all client services aspects of allocated accounts on a daily basis. Tasks include;* Provide daily reporting and feedback to client contacts as to the progress of their account/campaign.* Ensure consistent quality of service by gathering detailed feedback from both client and other areas of the business, and monitor performance against campaign objectives and targets.* Work closely with Operations and Resourcing teams to identify risks in achievement of service levels and takes steps to overcome or reduce the risks.* Proactively identify the opportunity to improve account performance by challenging existing working practices, creating new or revised best practice in business.* Managing the Account Executive team in terms of monitoring performance, time-keeping and absence.
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Team Manager
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Sep 2004 - Jan 2005
Team Manager on outbound telemarketing campaign sourcing applications for loans/remortgages and consolidation and overseeing B2C outbound customer satisfaction campaign.
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Sales & Customer Service Associate
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May 2003 - Sep 2004
Upon joining the company I initially worked on an outbound sales campaign selling life insurance and critical illness cover (cold rather than affinity-based). I also worked on our inbound campaigns at weekends handling calls for over 150 companies on our bureau service.
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Education
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2001 - 2003
Anglia Ruskin University
HND, Education Studies & Humanities -
Greensward College
A Levels in English Language (A), History (C), Music (C)
Community
