Lead Generation

• Oct 2020 - Present

Administrative Assistant

• Feb 2021 - Present

Admin Assistant - Real Estate - Ellouise Tyrrell Strata & Property Management-creates Annual General Meeting and Extra Ordinary General Meeting according to the motions provided/instructed by the Strata Directors.-emails out approved AGM and EGM to the owner’s corporations 14days ahead of the meeting day.-transcribes recorded minutes from the concluded AGM/EGM.-issues and sends Work Orders and Quotes as required.-subcontractor Management-sets up New Property/ies and its details such as lot/unit number and it's designated Lot Owners, Property Managers and Tenants-updating Insurance Policy onto the system with its supporting files according to the approved and paid COC-posting notices, schedules of services and such onto the portal per Strata Directors request-coordinates with the owner and property on such assistance being requiredassists Strata Director/s on task being required and update them upon completion-email account management-administration of CRM of Client for Property and Strata Management

CSR/Admin Assistant/Telephone Operator

• Mar 2017 - Oct 2020

Admin Assistant - Facilities Management - Linkcon Projects-perform data entry, manage team calendars and assist in creating Client reports-input data into a customer report management (CRM) software system, customer service platforms or virtual help desk.-handles incoming and outgoing correspondence from Clients, subcontractors, suppliers or partners in a timely and professional manner.-answer incoming calls (external and internal to the office and forward calls, take messages or resolve calls depending on the inquiries.-keep filing system organized including organizing team schedules, events and files with a system for the team to follow.-prepare written communications using a variety of office software specifically MS Word, MS Excel and SharePoint.-perform appointment setting to tenant/ homeowners for the inspections of Project Managers-creates and maintains database and spreadsheet files.-work closely with the Contract Administrator in coordinating to Subcontractors and Clients for work orders received-coordinate with Subcontractors for the new job allocation and follow up on the progress of job completion including submission of all documents required.-contributes to team effort by accomplishing related results as needed.-performs other duties as assigned.

Email Support

• Oct 2016 - Dec 2016

 coordinate with various customers and provide services on emails assist in dealing with all unsatisfied and angry customers manage all customer queries and respond to same through emails

Office Admin/Telesales Executive

• Mar 2015 - Sep 2016

PROFITMASTER BPOTelesales Executive deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation obtain customer information such as name, address, and payment method, and enter orders into computers record names, addresses, purchases, and reactions of prospects contacted obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations adjust sales scripts to better target the needs and interests of specific individuals maintain records of contacts, accounts, and ordersHYMANS VALUERS and AUCTIONEERSOffice Administrative Assistant VIF Request – assign job numbers in the job register, create file on the server Typing – notes from Valuers Invoicing – create and amend invoices Outgoing Correspondence – update job register, update MYOB, save correspondence to file Timesheet – timesheet entry in MYOB Telemarketing – auctions/expressions of interest

Sales Agent/CSR/Sales Verification Rep/Inbound/Outbound/Chat/Email Support/Research Administration

• Dec 2011 - Feb 2015

*Sales Agent/CSR SPECIAL LEARNING COMPANY Metro Manila/Chicago, IL home-based for outbound calls getting feedback from customers email blast provide different kinds of services with children with autism not just in states but globally offer anything that autism needs, free service and resources, paid products and services committed in providing children and parents the latest and most reliable resources, easy to use tools, databases, apps and products that will help in life's journey with a child diagnosed with autism.*Sales Verification Rep FORTRESS HOLDINGS Manila / Beverly Hills CA  verify sales via telephone using X-Lite verify check funds thru bank *Inbound/Outbound/Chat/Email GLOTECH SERVICES Support Manila / Australia  providing support for customer inquiries and complaints, status of order, and informing customers about latest model of mobile phones, tablets and phablets processing order thru magento getting feedback from customers*Research Administration PATTI LYERLA Manila / Fort worth TX home-based for outbound calls  look up phone numbers using sites like spokeo and people finder

Project Sourcing Associate/Test Administrator

• Dec 2012 - Apr 2013

Project Sourcing Associate JOHN CLEMENTS CONSULTANTS INC. December 3, 2012- April 30, 2013 Makati City Client: FEDEX (Project based) in-charge of searching/sourcing for qualified candidates using different sourcing channels and strategies conducts initial screening to assess the basic qualifications of candidates, commitment and interest database management Test Administrator CHAMS-FEDEX understands and complies with all testing procedures monitors examiners while testing maintains a secure testing environment communicates with internal departments to investigate and fix technical issues strictly adheres to company policies using careful judgment

Customer Service Representative

• Mar 2011 - Jun 2011

Customer Service Representative NCO PHILIPPINES Clarkfield, Pampanga March 16, 2011 – June 30, 2011 promotes and sells products or services to clients and customers educates customers through detailed explanations and/or demonstrations of products identify the needs of a customer and provide an opportunity for those needs to be met through the purchase of product or service

CLARK ONLINE IT HUB

• Sep 2010 - Dec 2010

Online English Instructor CLARK ONLINE IT HUB Clarkfield, Pampanga September 13, 2010 – December 20, 2010 doing video and phone classes for Korean and Chinese students

Customer Service Representative

• Sep 2006 - May 2010

Customer Service Representative CYBER CITY TELESERVICES Clarkfield, Pampanga September 27, 2006 – June 21, 2010 in charge of handling inbound calls  has direct interaction with the customers and has responsibility of giving quality service all the time

Data Encoder

• Mar 2006 - Aug 2006

Data Encoder ASIA RATTAN MANUFACTURING Manga Road, Pulungbulo Angeles City March 25, 2006 – August 29, 2006  encoding product profile and product costing provide cost estimate to marketing for a new product inquiry prepares costing of an actual type performs other duties as maybe assigned

Market Surveyor

• Jan 2005 - Oct 2005

Market Surveyor SANTEL MARKETING Malabanias, Angeles City January 25, 2005 – October 29, 2005  outbound call doing a survey on holiday habits of people in Australia

Telephone Operator

• Dec 2000 - Jan 2005

Telephone Operator ANGELES CITY TELEPHONE SYSTEM Mc Arthur Highway, Angeles City December 16, 2000 – August 25, 2002 March 30, 2003 – January 19, 2005 connecting national and international calls receptionist assisting direct dial subscribers sending fax charge in directory assistance