Tanya Cardoso

Help Desk Administrator at eBridge Connections
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English Native or bilingual proficiency
  • Portuguese Professional working proficiency
Skills

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Bio

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Experience

  • eBridge Connections
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Help Desk Administrator
      • Jan 2016 - Present

      Constant use of Outlook Sending/Receiving emails. Answering Phone Calls- Transferring, Joining calls. Sending and receiving Scans and Faxes. Accessing Clients Accounts. Overlooking Errors with Data Processing Creating Cases. Escalating Cases to proper Departments. Gathering information- Creating Spread Sheets. Delivering Reports before deadlines. Entering Data Accurately. Constant use with Help Desk 2.0, Outlook, PSG Tool, Sales Force, ePortal.DEV Manager. Adapt to new applications easily. Show less

  • Attridge Transportation
    • Canada
    • Truck Transportation
    • 1 - 100 Employee
    • Coach Coordinator
      • Feb 2015 - Jan 2016

      Scheduled drivers - rotating basis in a 2 week period. Set up over night stays within Canada and the US. Arranged drivers for daily routine pickups- IE Casino runs, Private School runs, Hockey Teams. Provided drivers with full package to help their trip run smoothly-IE maps,visa's, gas cards, hotel itineraries, food allowances. Assisted on-call every other weekend - Help drivers with breakdowns, or any other issue that may arise. Daily use of windows and Outlook. Answered calls from Clients, drivers- defused situations. Resolved concerns. Show less

  • Switzer-Carty Transportation Inc.
    • Dispatcher
      • Aug 2013 - Feb 2015

      Dispatcher for the Special Needs Children. 2-way radio GPS for drivers Dealing with certain situations that would arise IE- Snow storms, lates, disagreements. Constant involvement with parents, schools, school boards. Daily use of windows and Outlook- Scanning, emailing. Reporting daily to Management. Scheduled drivers for Charters-provided maps, instructions, gas cards. Scheduled weekly maintenance for bus service. Dispatcher for the Special Needs Children. 2-way radio GPS for drivers Dealing with certain situations that would arise IE- Snow storms, lates, disagreements. Constant involvement with parents, schools, school boards. Daily use of windows and Outlook- Scanning, emailing. Reporting daily to Management. Scheduled drivers for Charters-provided maps, instructions, gas cards. Scheduled weekly maintenance for bus service.

  • Cogeco
    • Business Consulting and Services
    • Coordinator, Administrator
      • Sep 2005 - Jun 2013

Education

  • St Thomas Aquinas

Community

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