Experience

The Vanity Lab

• Canada
• Medical Practices
• 1 - 100 Employee

• Clinic Consultant

  • Jul 2023 - Present

• Laser Technician

  • Aug 2020 - Jul 2023

  Provide superior customer service to 30-40 customers weekly, up to 10 per day. In-person skincare consults including Visia Imaging assisted.Facilitate networking opportunities through Vanity Lab including training blocks, seminars, and meetings with product representatives.Confidently deliver top of the line facials, chemical peels, dermalinfusions with BelaMD, microdermabrasions, fractionals, microneedling and body treatments, Morpheus8 and Forma Skin Tightening. Also offering full vaginal rejuvenation with Votiva/Morpheus8 combination treatmentOne of only two technicians company-wide offering PRP with Beauty Booster, including spinning, pulling, and administering the injections.Attend a minimum of one virtual product training seminar with representatives on a monthly basis. Show less

• Sales Manager

  • Jan 2022 - Jan 2023

  Increased in-clinic sales by over 75% through providing guidance, training and mentorship to ensure the team is meeting and exceeding the predetermined goalsWork with the Operations Manager to analyze data and KPI’s to set goals and create sales plan for the team of 30+, develop annual and quarterly sales strategies to establish net new business opportunitiesFacilitate one on one training with staff to help reach goalsIncrease clinics turnover from the previous month and yearIncrease retention rate by cold calling “lost customers”Increase consultation conversion rates by training employees how to convert calls to consults, and consults to customersWork with Marketing Manager to find creative ways to attract new customersCreate sales scripts for front end to follow to attract and retain new clientele Train technicians on consultation process and how to close a saleMentor technicians by observing them with customers and providing tips and adviceAttend seminars and workshopsFoster a culture of goal achievement and continuous development Show less



WestJet

• Canada
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Aug 2012 - May 2020

  Providing Gold Standard of care to all guests resulting in WestJet being recognized as a world class carrier with top rankings in Guest Satisfaction and Canada’s top airline on TripAdvisor. Exceeded monthly targets for onboard sales of food, beverage and loyalty / credit card referrals. WestJet Ambassador both on and off the aircraft, operated over 5500 flightsControlled flights internationally and domestically to WestJet’s 100+ destinations Worldwide. Punctual and dependable ensuring all target times are met Maintained continuing professional development including recurrent annual training, upholding security clearance requirements as legislated by Transport Canada. Show less



Vancouver Marriott Pinnacle Downtown Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Server

  • Sep 2013 - Apr 2020

  Vancouver Tourism Awards Program Nominee 2013, 2014, 2015, 2016, 2018, 2019. Provide Excellent standards of service while maintaining knowledge of seasonal menus, various cuisines and wines. 31 floor, 432 room property with 15 meeting rooms. Showcase and boast an eclectic menu that reflects the city’s diversity, featuring a unique combination of global culinary influences. Welcome and acknowledge all guests with an emphasis on our Platinum members, anticipate and address guests needs. Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to the manager. Show less



Raglan's Bistro

• North Vancouver, British Columbia, Canada

• Restaurant General Manager

  • Jan 2004 - Mar 2008