Customer Service Manager

• Nov 2018 - Present

Customer Service/Purchasing/Production Planning

• Jul 2016 - Nov 2018

Customer Service Representative

• Mar 2004 - Apr 2016

Coordinated, with production/material handling/quality, customer orders from order entry to final shipment Participated on New Business Opportunity (NBO) Team to secure and maintain key customers Entered bill of materials for new items in operating system Maintained physical item files and online versions Entered orders/returns/credits/complaints Prepared reports for Customers/Management/Sales Prepared and processed invoices Prepared inventory reports for customers/sales/management Created customer specification sheets Created work orders for the production floor Worked with corporate credit group to secure payments for outstanding accounts Performed inventory counts/entered data/reconciled reports with physical counts Managed vendor inventories against forecast and historical order patterns Directed Customer Service Team on daily activities Prepared month end/shipping projection reports for management Prepared and maintained quotes and price lists for customers Worked with various salesmen, internal, corporate and outside agents Provided training for new hires Managed day to day activity for key customers with annual sales in excess of $14,000,000 Performed internal quality audits as a member of the internal auditing team Performed BOP audits (Behavioural Opportunity Plan) & Daily GEMBA walks (workstation audits)

Quality Assurance Lab Technician

• Oct 1997 - Mar 2004

Provided written/verbal reports to management on quality issues Performed tests/inspections on production/raw material Purchased Lab supplies/equipment Conducted tours of Lab facility for potential/current customers Developed training procedures for lab and production personnel Coordinated investigations and reported findings of non-conforming material Developed tracking system for non-conforming raw materials Provided written/verbal reports to management on quality issues Performed tests/inspections on production/raw material Purchased Lab supplies/equipment Conducted tours of Lab facility for potential/current customers Developed training procedures for lab and production personnel Coordinated investigations and reported findings of non-conforming material Developed tracking system for non-conforming raw materials