Experience

Aurora Spine & Pain

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Jan 2018 - Present

• CSM & Marketing Coordinator

  • Aug 2016 - Present

  • Improve customer service experience, create engaged customers and facilitate organic growth• Take ownership of customers issues and follow problems through to resolution• Set a clear mission and deploy strategies focused towards that mission• Develop service procedures, policies and standards• Keep accurate records and document customer service actions and discussions• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment• Keep ahead of industry’s developments and apply best practices to areas of improvement• Adhere to and manage the approved budget• Maintain an orderly workflow according to priorities• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails• Understand customer needs and requirements• Route qualified opportunities to the appropriate sales executives for further development and closure• Close sales and achieve quarterly quotas• Research accounts, identify key players and generate interest• Maintain and expand our database of prospects within my assigned territory• Team with channel partners to build pipeline and close deals• Perform effective online demos to prospects Show less

• Events and Marketing Coordinator

  • Oct 2012 - Present

  • Coordinate domestic and international trade shows • Create marketing strategy for all trade shows and events• Budget all trade shows and events• Plan and manage all company events and surgical labs• Manage the social media marketing strategy for Aurora Spine; focusing on LinkedIn, Twitter, Facebook, Google+, and YouTube.• Execution of all social media activities (i.e. tweeting, sharing, engaging, liking, increasing social reach, doing the heavy lifting, etc) for Aurora Spine.• Provide statistics and analytics for all social media.• Communicate in a professional, but unique social media “voice” for the company; directly aligned with the company's thought leadership and content platform.• Assist with and deliver marketing information in a timely manner on behalf of the marketing department• Managed all shipping for events using logistic company to stay within the timeline and budget• Assist with branding and campaign ads.• Budget all advertising Opportunities• Distribute Ads to relevant publications and websites Show less



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2011 - Oct 2012

  I was key point of contact for clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression. I served as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks. At Regus I had to provide that “wow” factor to our clients by taking pride in continually keeping the center “show ready” by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times. As the CSR I became an extension of our clients by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs. I served as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner. Contribute to the overall revenue of the center by identifying opportunities and actively upselling/cross selling Regus products and services. I was also in charge of ensuring that all daily service charges are captured and entered into the POS (billing system) on a daily basis. Show less



Kid Ventures Preschool Academy

• United States
• Child Day Care Services
• 1 - 100 Employee

• Events Coordinator

  • Jan 2008 - Dec 2011

  As the children's activities coordinator I did substantial research regarding what programs were educational and interesting to all age groups. While planning I kept in mind the needs and interests of the children as well as the parents needs for their children. I laid emphasis on entertainment according to their preferences. I was a meticulous planner for the summer camp program, birthday parties, and daily activities. While planning I had to keep a close eye on my budget as well as other constraints. Show less



City of Escondido

• Site Leader

  • Feb 2004 - Aug 2010

  Planned, supervised and implemented the program in accordance with the goals and policies of the City of Escondido Recreation. I also planned and implemented program monthly goals and objectives, calendar of activities, daily schedule, curriculum, snack and monthly newsletter. My job was to ensure the provision of age appropriate activities and events for participants, coordinating activities to meet the developmental needs and interests of all children. I had to ensure constant and consistent supervision of all children, ensuring their guidance and safety. I had to confirm that program and staff consistently complied with all licensing regulations and Escondido Recreation policies and procedures. I accurately documented all incidents/accidents and ensure proper communication to all parties as appropriate. I also coordinated daily program operations including daily set up, youth supervision, program planning and site maintenance-cleaning, sweeping, waste disposal, securing facilities and equipment. Submitting all necessary and related reports by assigned deadline was part of my job as well as effectively manage monthly site budget so as maximize monthly revenue and ensure that expenses do not exceed allotted amount. Provided needed direction and guidance to site staff on a regular basis. Conducted regularly scheduled staff meetings for all site staff. Established and monitored staff schedules and closely coordinate and monitor site staff's arrival, departure and absences. Communicated in a positive and effective manner with all participants, school officials, parents, community members and co-workers. Developed and maintained positive communication with school personnel; ensure positive relationship between the school and the Escondido Recreation Department; participate in school activities and functions as required. Maintained professional demeanor at all times to ensure the Escondido Recreation image and mission statement were upheld. Show less