Experience

Mann & Noble Group

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Retail Account Manager - Victoria

  • Oct 2021 - Present



Harvey Norman

• Australia
• Retail
• 700 & Above Employee

• Retail Sales Manager

  • Apr 2020 - May 2022



Breville | Sage

• Australia
• Manufacturing
• 500 - 600 Employee

• Coffee Specialist - Victoria

  • 2014 - Apr 2020

  In this role I target potential customers and assess sales opportunities, arrange meetings with potential customers, sell product offerings and provide solutions to customer needs based on value and return on investment. I analyse competitor activities in the region and assess opportunities for business development. I keep up to date with industry news, identify opportunities for new business and consult on future product models. I assemble lists of target companies, cold call companies within territory and establish needs for both parties. I work with other territory managers, develop sales strategies and attend relevant industry events and conferences to build business. I build solid relationships with clients, train clients how to purchase and use products and assist in resolving customer relationship issues as required. I train a team of sales representatives to demonstrate products to clients, work with the sales team on generated or assigned opportunities to present complete proposals. I serve as a lead and organiser for all leads and sales opportunities assigned. I participate in the development of company campaigns and promotions, develop their social media presence, create social media demonstrations and effectively present Breville’s products and offerings. I am the 2016 Australian employee of the year and the leader of all coffee specialists in the sales increases that were 147% above the budgeted forecast. I develop and implement a prominent social media following, won a best coffee presentation award and I am the number one supplier for Harvey Norman, and chose the coffee blend used by Breville nationwide.



Harvey Norman

• Australia
• Retail
• 700 & Above Employee

• Small Appliance Manager

  • 2011 - 2014

  In this role I was responsible for the day-to-day operations of the Small Appliances and Electrical Departments in the Springvale Harvey Norman store. I recruited, trained and managed staff from the opening stage, and maintained quality service by establishing and enforcing organisation standards. I developed and implemented all systems, procedures and administration, based on company standards. I was accountable for overall department sales and meeting budget, growth, gross profit and turnover targets. I created STIs and KPIs and ensured they were met by department personnel, liaised with sales representatives and suppliers, and promoted sales by demonstrating merchandise to potential customers. I attracted customers by creating and organising store presentations, following display suggestions/schedules, assembling prefabricated display properties, and producing merchandise displays. I exceeded customer expectations with outstanding customer service. I managed and supervised staff, contributing to the team effort by filling roles and completing tasks as required. I gathered information about competing stores, and responded appropriately. I prepared sales and customer relationship reports by analyzing sales information, investigating customer complaints and service suggestions. I maintained a safe and clean store environment, and received numerous customer service awards.



JURA Australia Espresso Pty Ltd

• Australia
• Consumer Electronics
• 1 - 100 Employee

• Sales/Customer Service Manager

  • 2008 - 2010

  At JURA Australia, I promoted the company in a positive fashion by organising and attending various trade fairs and/or customer conferences, demonstrating and explaining merchandise, and showing consumers how to maximise the features of a product. I processed orders in person and over the phone, and ensured that products were in stock by checking inventory. I generated reports for internal analysis, reviewed retailers sales/stock reports and recommended courses of action to retail buyers/product managers to maximise sales potential. I provided high quality customer service, with technical product support in person and over the phone, assistance with installation, follow-up training and support, resolved customer complaints and technical issues, picked up and dropped off urgent customer repairs. I provided technical training and information to key retail staff and in order to close sales. I facilitate regular, face-to-face contact with retail partners at store level, created store merchandise displays, developed national promotions for significant events e.g. Christmas, Mother’s/Father’s Day, and was the number one salesperson nationally in 2009.



Harvey Norman

• Australia
• Retail
• 700 & Above Employee

• Small Appliance Manager

  • 2001 - 2007

  From 2001 to 2007 I was the Small Appliance Manager at a number of Harvey Norman stores, including Whyalla, Southland, Dandenong and Chadstone. I developed and managed store demonstrations and merchandise displays. I discovered, analysed and responded to actions made by competitors, sales and customer relationship reports. I met company standards with relation to procedures, systems, administration and store safety requirements. I maintained a high standard of customer service, ensured staff are trained and managed to meet these requirements, and managed daily store operations within the small appliance and electronics department. I implemented and enforced KPIs as defined by company standards, and performed standard retail roles e.g. register operation, direct sales, reconciliation as required. I ensured the store environment was clean and well maintained. I communicated and negotiated with sales representatives and suppliers, and was the number one appliance salesperson at Harvey Norman Chadstone.