Salesforce Administrator

• May 2023 - Present

Salesforce Administration to all users within the system and participation in process improvement opportunities and/or initiatives. Salesforce Administration to all users within the system and participation in process improvement opportunities and/or initiatives.

Currently Seeking Salesforce Administrator Opportunity

• Mar 2023 - Present

Salesforce Administrator

• Dec 2019 - Mar 2023

● Monitored and managed a fast-paced queue of support requests via a ticketing system, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution ● Troubleshooted or escalated issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue was resolved ● Communicated in different settings, time zones and communication methods ● Gathered required documentation for enhancement requests or system updates ● Provided ongoing support and administration for Salesforce.com users including: user account maintenance, profiles, roles, sharing rules, permission sets, public groups, queues, updates, and workflows ● Contributed ideas and possible improvements to the Salesforce instances for better business functionality ● Maintained updated system documentation and Salesforce policies/procedures using a sharing software ● Tested new forms and flows in the Sandbox environment for proper deployment schedules to ensure a smooth transition for end users ● Effectively communicated with business stakeholders and IT staff ● Built and maintained Salesforce reports and dashboards ● Provided Salesforce training and end-user support ● Monitored new Salesforce release features and functionality and provided recommendations for process improvements ● Utilized Data Loader to import or export data to keep a clean database Show less

Salesforce Administrator

• Oct 2019 - Dec 2019

Contract Position at Morris Group, Inc. Contract was supposed to be 6 months as a temp to hire position but they hired me on full time within 2 months. ● Monitored and managed a fast-paced queue of support requests via a ticketing system or through other communication channels (phone, chat, or email), driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution Contract Position at Morris Group, Inc. Contract was supposed to be 6 months as a temp to hire position but they hired me on full time within 2 months. ● Monitored and managed a fast-paced queue of support requests via a ticketing system or through other communication channels (phone, chat, or email), driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

Field Sales Representative

• Aug 2018 - Oct 2019

● Managed and serviced assigned territory accounts independently in various segments via face-to-face contact through effective business planning, forecasting, and budgeting ● Built strategic and trustworthy relationships with both internal and external customers at various levels of responsibility ● Prepared and gave presentations to new customers on our product line which built brand awareness● Developed and maintained relationships with builders, contractors, installers, and architects ● Completed necessary paperwork and reports to track and evaluate performance and progress toward goals, adjustments were made to execution strategy as needed ● Traveled to businesses within the New England market to introduce our product and gain new partnerships● Attended Tradeshows to introduce our product line and gain interest● Utilized Salesforce.com to keep track of my leads, contacts, accounts, and to log all new opportunities to track the status of the sales process● Conducted hands on and install training Show less

Marketing Manager

• Oct 2017 - Aug 2018

● Created design and content for website, printed & digital collateral, apparel, etc.● Provided ongoing support and administration for Salesforce.com users including: user account maintenance, profiles, roles, sharing rules, permission sets, public groups, queues, updates, and workflows● Worked with various vendors to find the best price on printed marketing literature and giveaways● Email marketing● Set up email campaigns for each event our team was doing

Marketing Administrator

• Oct 2013 - Oct 2017

● Assisted & created design and content for printed and digital materials including website, printed & digital collateral, apparel, etc. ● Salesforce.com support for Sales and Marketing users● Created Work Orders and Purchase Orders in SAP● Coded each invoice with the appropriate GL Account number and cost center, and kept a scanned copy of each for our records● Tradeshow coordinator (Regional & Nationally) – Invoicing, ordering, and set up● Managed office supplies, contracts, and equipment● Salesforce.com Administrator support for various departments● Documented system processes for ongoing user training and support● Lead generation from tradeshows were appropriately assigned to the salesman handling that given territory Show less

Marketing Administrator

• Mar 2012 - Oct 2013

Contract position covering maternity leave (3 months) for DECRA Metal Roofing – Americas. DECRA kept extending my contract until they were able to hire me on as a full-time employee ● Assisted & created design and content for printed and digital materials including website, printed & digital collateral, apparel, etc. ● Salesforce.com support for Sales and Marketing users ● Created Work Orders and Purchase Orders in SAP ● Coded each invoice with the appropriate GL Account number and cost center, and kept a scanned copy of each for our records ● Tradeshow coordinator (Regional & Nationally) – Invoicing, ordering, and set up ● Managed office supplies, contracts, and equipment ● Salesforce.com Administrator support for various departments ● Documented system processes for ongoing user training and support ● Lead generation from tradeshows were appropriately assigned to the salesman handling that given territory Show less

Credit Manager

• Nov 2011 - Feb 2012

• Managed daily activities for 5 branches, established trusting relationships with all of them and together we brought positive results• Prepared final demand letters. • Processed all new accounts and credit line updates by evaluating creditworthiness and potential risks factors by running credit reports, Duns & Bradstreet reports, performing searches on the Better Business Bureau website and utilizing credit references. • Performed collection calls and arranged payment plans with customers that were unable to pay their bills within their terms of sale.• Created systems to better organize and provide accurate invoicing and credits. • Collaborated with management to evaluate credit strategies and develop improvements. • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt. • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures. • Oversaw all reporting, documentation and record keeping requirements for department. • Monitored and managed aging reports.• Referred delinquent accounts to collections department or outside resources. • Developed strategies to expedite payments and customer resolutions. • Streamlined processes for early identification of potential credit system and monitoring problems. • Reviewed and analyzed loan procedures. Show less

Assistant Credit Manager

• Nov 2006 - Nov 2011

• Created Reports/Spreadsheets on several different criteria including: Past Dues, Insufficient Funds, Over $50,000, Over 31-60 days past due, and by Internet customers• Received and Sorted all incoming/outgoing mail• Ordered Office supplies, and kept inventory full at all times• Alphabetically filed all the customers from 21 of our branches to make it easier to locate customers• Filled out trade references that came in for each of our customers

Bill Collector

• Feb 2006 - Oct 2006

• Created weekly spreadsheets with all current and past due amounts for customers; and submitted to them by fax or e-mail • Completed daily phone calls to all customers with an open balance • Collected past due amounts by researching and proving to customers that the amount is due and work with them and management in establishing a time frame to have it paid • Received all daily checks and applied them in a daily projection spreadsheet for both California and Nevada • Prepared materials for weekly meetings with management of California and Nevada accounts and showed them the progress I had made with each individual account, and discussed options on how to collect amounts that were past due Show less

Credit Administrator

• Jun 2005 - Feb 2006

• Updated a daily aging report for all accounts and issued Preliminary forms in a timely manner to those customers that were over the allowed amount by company policy; which guaranteed payment • Researched all customers’ accounts and issued Lien releases to customers that had not been requested yet • Managed all incoming/outgoing mail to its proper destination • Ordered all office supplies to keep inventory full • Organized and filed Preliminary forms and Lien releases in there appropriate folders • Created a Confidential folder for each employee which kept all their insurance papers, direct deposit requests, and 401K forms in privacy Show less

Opex Operator

• Jan 2004 - Jun 2005

• Verified and matched all contents of the deposit envelopes from various ATM locations to the corresponding deposit ticket. • Verified and matched all contents of the deposit envelopes from various ATM locations to the corresponding deposit ticket.

General Merchandise Clerk

• Oct 2002 - Jun 2005

• Organized all bread shelves daily with fresh bread for customers • Updated bread inventory daily and ordered new bread two days in advance • Initiated and designed new signs for all price increases • Assisted in any department that needed an extra hand • Organized all bread shelves daily with fresh bread for customers • Updated bread inventory daily and ordered new bread two days in advance • Initiated and designed new signs for all price increases • Assisted in any department that needed an extra hand

Assistant Manager

• Oct 2000 - Jun 2005

• Supervised a crew of 20-30 employees on a nightly basis • Monitored all employee job duties, and recognized hard work and teamwork • Counted all register tills and safe on a daily basis and kept a log of all the money • Assisted the Manager in writing the weekly schedule • Supervised a crew of 20-30 employees on a nightly basis • Monitored all employee job duties, and recognized hard work and teamwork • Counted all register tills and safe on a daily basis and kept a log of all the money • Assisted the Manager in writing the weekly schedule