Experience

Community Bank Bangladesh Limited

• Bangladesh
• Banking
• 100 - 200 Employee

• Customer Service Executive

  • Oct 2021 - Present

   Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution.  Attend customers’ calls and provide solutions within the defined SLA (Service Level Agreement).  Provide product and service information to customers through call center inbound/outbound channel in a good manner.  Record customer complaints and forward those to the respective departments.  Follow up on customers’ inquiries or problems with other concern desks.  Manage and update customers’ databases.  Maintain records of interactions and actions taken for each customer.  Track service-level calls waiting, abandonment, and ensure further calls to those customers Show less



bKash Limited

• Bangladesh
• Financial Services
• 700 & Above Employee

• Junior Officer

  • Sep 2019 - Oct 2021

   Providing front line customer support at bKash center and bKash lounge including app troubleshooting and diagnosis.  Taking technologically challenged bKash users through the the simple customer journey of the bKash App.  Communicate technical language in everyday Bangla or English language.  Prepared Daily Report, Monthly Reconciliation report.  Simplify the process for people  Building customer loyalty through follow-up.  Providing front line customer support at bKash center and bKash lounge including app troubleshooting and diagnosis.  Taking technologically challenged bKash users through the the simple customer journey of the bKash App.  Communicate technical language in everyday Bangla or English language.  Prepared Daily Report, Monthly Reconciliation report.  Simplify the process for people  Building customer loyalty through follow-up.



Pathao

• Bangladesh
• Software Development
• 700 & Above Employee

• Jr. Executive

  • May 2018 - Jun 2019

   Solved complain and payment process regarding digital payment.  Worked with cross-functional internal teams to manage mobile wallet.  Organized Cashback campaign for Digital Payment with Bkash Ltd.  Collaborated with Tech & Product team to establish new features in Wallet payment  Prepared Daily Report, Monthly Reconciliation report.  Managed Refund, Chargeback issues from SSL Panel.  Maintained relationships with external parties regarding the campaign, offers.  customer service to our customers over the phone.  Customer Service, Satisfaction Conducting product promotion to our existing& potential customers over the phone.  Maintain proper documentation of complaint/request record. Show less



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Customer Service Manager

  • Aug 2015 - Oct 2016

   To provide superior customer service to our customers over the phone.  Customer Service, Satisfaction Conducting product promotion to our existing& potential customers over the phone.  Maintain proper documentation of complaint/request records.  Building customer loyalty through follow-up.  To provide superior customer service to our customers over the phone.  Customer Service, Satisfaction Conducting product promotion to our existing& potential customers over the phone.  Maintain proper documentation of complaint/request records.  Building customer loyalty through follow-up.