Director

• Feb 2019 - Present

● Provide overall strategic and operational leadership of information management and technology including planning, development, evaluation, and coordination of all related initiatives. Lead the team of I&C Project Managers to ensure that all Information Technology resources are aligned with the business' plans and objectives. ● Develop detailed project plans based on requirements from various sources; recommends solutions within constraints imposed by cost and technical feasibility; monitors progress toward project goals and makes adjustments to achieve desired results..● Responsible for the overall planning and execution of the IT functions of the organization. I was also responsible for maintaining existing applications, developing new technical solutions and overseeing technology operations.● Mentor the management team to ensure they have the leadership and technical knowledge to manage the organization's technology including strategic planning, prioritization, and organizational governance.● Create a detailed technology roadmap identifying investment costs and an implementation plan.● Deliver business process mapping to identify the business drivers for the selection of technology solutions. Identify and document in detail the process flows, supporting technology and key people roles.● Develop business cases for new projects that can be prioritized by the Management team. Maintain constant coordination with departments and teams to ensure that projects are both feasible, within scope, and have the right level of priority. Work with cross-functional teams to deliver on these objectives.● Improve the quality and timeliness of information and data flows by leading innovations, integration, and standardization in the structure and processes relating to technology in alignment with the business model.

Program Delivery Manager

• Feb 2008 - Jul 2018

● Responsible for managing the development and implementation of programs or services, including designing and developing programs with a team of individuals from various departments, facilitating quarterly program reviews, working with Business Intelligence to facilitate ongoing marketing reporting, and facilitating ongoing program evaluations.● Managed the implementation of programs or services, working with a team of individuals from various departments to design and develop these programs or services.● Responsible for supporting and overseeing the development and implementation of programs or services, working cross-functionally with a team of associates to design, develop, and implement programs or services.● Oversaw quality of programs and services delivered across the organization, including monitoring client satisfaction and retention, identifying trends in client feedback, and implementing new tools to improve overall service.● Directed the development of estimates, methodologies, and deliverables for business initiatives such as client service management, revenue-driven projects, and new product development. Managed implementation of training programs for all project delivery teams to ensure proper development of technical skills across entire organization.● Ensured that project/department milestones and goals are achieved and adhering to approved budgets, while ensuring that quality control standards are met.● Oversaw delivery of annual business program rollout as well as launch of new services and products, managing several cross-functional teams to ensure that business targets were met.

Project Manager - Information management

• Jul 2015 - Dec 2016

● Spearheaded initiatives to improve information management and processes, compiling monthly reports highlighting critical metrics to assist Director with managing and optimizing marketing campaigns. ● Spearheaded initiatives to improve information management and processes, compiling monthly reports highlighting critical metrics to assist Director with managing and optimizing marketing campaigns.

Delivery lead - Digital Transformation

• Aug 2013 - Dec 2014

● Assisted leadership team with scoping and implementing new digital channel strategies for enterprise clients, including a majority of Fortune 500 companies. Ensured on-time delivery of all projects and maintained client relationships to ensure ongoing revenue generation. ● Assisted leadership team with scoping and implementing new digital channel strategies for enterprise clients, including a majority of Fortune 500 companies. Ensured on-time delivery of all projects and maintained client relationships to ensure ongoing revenue generation.

Project Manager - BI and Analytics

• Feb 2013 - Aug 2013

● Compiled and presented performance reports, working cross-functionally with Business Analytics and Business Insights to gather reporting data for all digital campaigns, encompassing metrics including click rates, streams, customer engagement, and site heat maps to build performance reports and executive-level presentations for business partners and senior leadership, including AVP, VP, Senior Director, Director, CMO, and CEO. ● Compiled and presented performance reports, working cross-functionally with Business Analytics and Business Insights to gather reporting data for all digital campaigns, encompassing metrics including click rates, streams, customer engagement, and site heat maps to build performance reports and executive-level presentations for business partners and senior leadership, including AVP, VP, Senior Director, Director, CMO, and CEO.

Project Lead - Business Intelligence

• Jul 2012 - Dec 2012

● Responsible for managing a team of 6 Business Intelligence Analysts and 3 Data Visualization/Reporting Specialists, providing strategic recommendations for implementation of business intelligence projects to meet changing business needs and goals. ● Responsible for managing a team of 6 Business Intelligence Analysts and 3 Data Visualization/Reporting Specialists, providing strategic recommendations for implementation of business intelligence projects to meet changing business needs and goals.

Delivery Lead

• Sep 2010 - Apr 2012

● Lead delivery of both external and internal business requirements, including managing staff and third-party resources to deliver content for multiple websites, as well as web applications, portals, and applications that support the business. ● Lead delivery of both external and internal business requirements, including managing staff and third-party resources to deliver content for multiple websites, as well as web applications, portals, and applications that support the business.

BI Delivery Manager

• Jul 2009 - Aug 2010

● Managed a a large team while overseeing all aspects of data warehousing and business intelligence delivery, including quality control, monitoring, performance metrics, and reporting across multiple sites. ● Managed a a large team while overseeing all aspects of data warehousing and business intelligence delivery, including quality control, monitoring, performance metrics, and reporting across multiple sites.

Senior Business Analyst

• Feb 2008 - Mar 2009

● Senior Business Analyst with responsibility for overseeing data management and reporting across all business units, developing and maintaining new systems, and revising and coordinating existing programs to ensure a comprehensive view of business operations. ● Senior Business Analyst with responsibility for overseeing data management and reporting across all business units, developing and maintaining new systems, and revising and coordinating existing programs to ensure a comprehensive view of business operations.

Delivery Lead

• Aug 2004 - 2008

● Reviewed customer orders and plans, coordinating delivery activities; worked with customers to ensure quality of deliveries; managed a team of delivery associates, providing direction and guidance; analyzed and troubleshot delivery issues; oversaw daily activities of the delivery team, providing direction and guidance; performed resource allocations and workload assignments as per the delivery requirements, serving as the primary contact for customer inquiries and concerns, developing process improvements to achieve cost-effectiveness and time-saving.

BI Analyst

• Feb 2003 - Jul 2004

● Responsible for analyzing, implementing and managing client requirements, identifying the customer's requirements and business goals; providing strategic advice on employing technology, managing the overall IT initiatives, designing networks and IT systems, supporting new technology implementation, training users on new IT systems, revising current programs and suggesting improvements. ● Responsible for analyzing, implementing and managing client requirements, identifying the customer's requirements and business goals; providing strategic advice on employing technology, managing the overall IT initiatives, designing networks and IT systems, supporting new technology implementation, training users on new IT systems, revising current programs and suggesting improvements.

Graduate Trainee

• Aug 2002 - Jan 2003