Duty Manager

• Feb 2023 - Present

Assistant Front Office Manager

• Jul 2021 - Feb 2023

• Overseeing front office operations as “manager on duty” with direct liaison to other departments. • Managing efficiently and effectively all front desk operations from planning, logistics, reservations, cashiering, creating standard operating procedures, disseminating information from upper-level management to team members, providing peer-reviews, sales, food and beverage bookings, upselling and room inspections of a 108-bedroom hotel.• Proficient in using:  Microsoft Office Applications Social Media (Instagram, Facebook, LinkedIn)  Oracle Cloud Application Property Management System iDeas Revenue Management Software OpenTable Restaurant Reservation Software Tablepath Restaurant Management Hot Soft Cloud-Based Hotel Software Site Minder E-Commerce Platform Occupop Recruitment Software Mitrefinch Time and Attendance Software Revinate• Capable of working as a Night Manager that oversees audits, reports, and systems. Knowledgeable in emergency procedures and fire evacuations. • Recently taken on the role as “Greening Manager” that implements eco-friendly technologies and strategies, improving the awareness of reusing and recycling waste, energy, water to ensure corporate social responsibilities of the business. • Ability to work effective and provide leadership in a management team with shared responsibilities.• Conducting team performance reviews and managing team member relationships while enforcing health & safety standards at work.• Resilient personality with an ability to work well under a fast-paced and constantly changing environment. Show less

Front Desk Receptionist

• Nov 2019 - Jul 2021

- Health & Safety SeaChange Officer for the weekly checklist to ensure the safety of our guests and team around the lobby and reception area- Ensuring all Health and Safety guidelines in associating with guests are met. - Working around the Opera PMS system, Tesa Hospitality system and credit card machines- Creating Standard Operating Procedures in line with HSE COVID-19 guidelines- Connecting guests to places to visit and see in Cork as I have my own experience from my social media travelling guides. - Developing, maintaining and supporting positive working relationships with all team members to achieve a common goal- Assigning rooms to the respective guests- Checking emails, replying to respective departments and guests enquiries- Ensuring that the reception desk is safe for all team and guests with constant sanitization after each encounter- Balancing reports at the end of shift- Ensuring that any complaints or information by guests are dealt with. Show less

Food And Beverage Assistant

• Sep 2019 - Oct 2019

- Worked during Cork Oyster & Seafood Festival & Jazz Festival 2019 - Helped in clearing glasses during huge events- Assigned to take orders and serve in tour group dinners- Assigned in polishing wine and prosecco glasses for next day events- Assigned in helping out to prep meeting rooms & event rooms

Travel Blogger & Social Media Content Creator

• Jun 2020 - Present

Hi! I am Tanusha, your average international adventurer living in the heart of Cork City. I use my free time to travel around Ireland using local transportation to provide information to other locals/tourists/students staying in Ireland and in Europe. I love camping, hiking, travelling, photography, and most importantly supporting Local Irish businesses. I have just recently purchased some new camera gears as well to capture amazing photos and create beautiful videos. I would love to present local hotels, education, AirBnB’s, camping, hiking gears and fashion wear that support eco-tourism and sustainability. Do check out my page and hope you would enjoy my adventures. Instagram Link: https://www.instagram.com/chandusha_travels/ Facebook Link: https://www.facebook.com/chandushatravels Show less

Front Office Receptionist

• May 2019 - Aug 2019

- To build a range of skills, knowledge and attributes which will be required in future roles- To be able to identify key areas where skills should be developed for managerial positions- Learning the importance of effective professional standard- The continuous process of lifelong learning and clear ability to communicate with customers and colleagues- The ability to contribute to the entire team and handle situations as they arise and solve them- Successfully helped in using previous knowledge of various cultures to provide a warm customer service. - Operated telephone switchboard throughout the day, providing information, taking messages, and scheduling reservations for both hotel and restaurant through a reservation and restaurant management system such as Hot Soft and Tablepath Show less

Part Time Front Office Receptionist

• Feb 2019 - May 2019

- To apply the skills on the Hot Soft system- To provide a positive experience to each guest to the hotel as far as my capacity allows- Frames the guests' experience of the Maryborough Hotel by creating first and last impressions- Entering accurate reservations/lodgment/float handling- Answering internal & external calls in a prompt, friendly & efficient manner- Communication with all departments on all guest requests: porter, restaurant, spa, leisure centre, accommodation- Conference & function bill entry on HotSoft and payments- To carry out duties requested by senior management- In charge of stock control of Front desk supplies Show less

Clinic Assistant - Front Desk

• Mar 2016 - Aug 2018

- Handled around 80-100 patients a day with a full check-in and check-out process - Restructured and cultivated the essence of teamwork with other new and old staff and educated staff on the knowledge of proper Customer Service and English language - Ensuring all patients are greeted with a warm welcome and registered accordingly as per BAMZ healthcare registration procedures for private companies organized system for files, business records, and service resolutions. - Assisting the doctors during and Accident and Emergency cases and while performing general procedures - Maintains medications supplies inventory by checking stock to determine inventory levels - Ensuring that Poison Book is updated monthly as per Ministry of Health Standard of Procedures - Maintains safe and clean work environment for the commencement of work the next day - Identifying patient care requirements by establishing personal rapport with potential actual patients - Assisting/Supporting Senior Admin Executive in regards to invoicing/billing requirements - Attended the Fire and Safety Course - Attended the Pantai Hospital Breast Cancer Awareness Campaign in 2016 Show less

Aloha Desk Talent Coach - Front Desk Supervisor

• Feb 2013 - Nov 2014

- Delegated the opening team of the 482 room property on 22nd March 2013 together with the front office team, ensuring the capabilities of the work environment, workflow, and oversaw front desk, housekeeping, and maintenance operations - Supervised a team of 6 receptionists and 4 belboys - Night Auditing and checking high balances, and checking room discrepancies in the system with the Accommodations Services department - Streamlined guest needs consistently between departments and ensuring a smooth arrival for all Starwood guests and Ambassadors - Trained for the Starwood Preferred Guests Loyalty Program (SPG) - Top enroller for SPG in 7 consecutive months - Been Nominated as MOST FRIENDLIEST TALENT IN OCTOBER through guest surveys - Been selected as Care for Guest in the month of November 2013 - Been recognized through Trip advisor 11 times as TUNA (nickname) or Tanusha - Recognized through GEI (Guest experience Index) Show less

Guest Service Assistant

• May 2012 - Feb 2013

- Promoted industry-leading company reputation with above-and-beyond guest service according to Ritz Carlton Motto of "we are Ladies and Gentlemen serving Ladies and Gentlemen" and built customer loyalty with swift and personable attention to special requests. - Achieved a constant check-in and check-out process for the 248 room property, ensuring room assignments, preparing arrivals and departures of around 100-150 each day, following up with monthly bills for long terms guests, attending briefings and training, handing over tasks, night shift audits using the HIS system, offered complimentary upgrades, perks, or discounts to reward loyalty or mitigate dissatisfaction. Show less

Commis II

• May 2011 - May 2012

- A la carte restaurant - Taking care of appetizer and dessert section - Took part in the Malaysian International Gourmet Festival 2011 for Fish/Seafood Hot Food Category - Helped in food preparation and dining for the Malaysian Prime Minister and hotel owner - A la carte restaurant - Taking care of appetizer and dessert section - Took part in the Malaysian International Gourmet Festival 2011 for Fish/Seafood Hot Food Category - Helped in food preparation and dining for the Malaysian Prime Minister and hotel owner

Chef Commis

• Mar 2011 - Apr 2011

- 6 week training - Took part in banquet preparations - Worked in breakfast buffet section, room service as well as a special seafood buffet - 6 week training - Took part in banquet preparations - Worked in breakfast buffet section, room service as well as a special seafood buffet

Chef Tournant

• Mar 2010 - Sep 2010

- Worked in garde manger, pastry, and hot kitchen sections. - Took part in banquet preparation - In charge of breakfast buffet, morning room service and lunch, worked in different kitchen parts, entremet, banquets, gastronomic restaurant and saucier. - Worked in garde manger, pastry, and hot kitchen sections. - Took part in banquet preparation - In charge of breakfast buffet, morning room service and lunch, worked in different kitchen parts, entremet, banquets, gastronomic restaurant and saucier.