Experience

EchoCCS (Exclusive Brands - Exclusive Service)

• Customer Experience, DeFacto Project (e-commerce UK-EU countries responsible)

  • Aug 2021 - Present

  -I was in charge of being the Voice of Customers from United Kingdom and 11 European Countries through the go-to market strategies of a fashion brand DeFacto, at the very beginning of the project. -Identify and analyze pain points, design preventive activities along with 2 years in terms of customer culture, behavior and habits. -Analyze customer-related complaints, define pain points and take actions with a collaborative approach and customer feedbacks from various sources (e.g. Trustpilot UK, e-trusted UK-EU, yotpo UK-EU). -Continuously reduce pain areas for the customers through working with courier delivery actions and customer feedbacks accordingly. -Closely working with logistics units of UK warehouse and EU warehouses and follow-up their daily responses to our entries. -Monitored return and refusal processes, streamlining operations on Shopify, which was the main shopping interface and page, when customers purchase an outfit. -Implementing customer demands actively on inbound calls, satisfied customers’ shopping experiences verbally and perpetually. Show less



TSK (Türk Silahlı Kuvvetleri)

• Türkiye
• Defense and Space Manufacturing
• 700 & Above Employee

• Army Officer (Ret.Captain)

  • Sep 2007 - Jul 2018

  SUMMARY Using my skills and capabilities on leadership, effective communication and negotiation, planning, analysis, research and development, and teamwork in units. GENERAL SKILLS & STRENGTHS • Business development, marketing and logistics. • New product introduction studies, • High level awareness and domain expertise, • Skills on market research analysis, assessment, strategic cost management and planning on time-driven activity based costing. • Skills on effective communication, negotiation and learning on the fly. • Implementation of Systems Engineering approach, • Management processes, • Focus on problem solving with flexible and proactive thinking abilities, • Experience on instruction and training management, • Presentation of both leadership and teamwork skills, and performance well under tight deadlines and pressure. Show less