Tannia Dougherty

Chief Operating Officer at LM Restaurants
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Spanish Native or bilingual proficiency

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Bio

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5.0

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Rob Huffstedtler

Tannia is the multi-tasker par excellence. I have been privileged to work with many talented project managers during my career, but none have been as good as Tannia when it comes to keeping multiple, unrelated projects moving smoothly at the same time. She is very good at putting the right resources in the right place, managing expectations, and knowing what to delegate (and what not to delegate). Tannia also has the ability to quickly learn the essentials of a client's business model or a new technology solution.

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Credentials

  • Professional Scrum Master™ I (PSM I)
    Scrum.org
    Jul, 2019
    - Nov, 2024
  • Professional Scrum Master (PSM)
    Scrum.org
    Jun, 2019
    - Nov, 2024
  • PMI Agile Certified Practitioner (PMI-ACP)®
    Project Management Institute

Experience

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Chief Operating Officer
      • Apr 2022 - Present

      LM Restaurants is a Raleigh, NC-based hospitality management group, owned and operated by the Moshakos Family. LMR manages 13 brands and 38 award-winning restaurants throughout the Southeast. As COO, Tannia serves as a hospitality champion, guest advocate, and growth catalyst to ensure LMR creates memorable guest experiences and earns loyal fans. LM Restaurants is a Raleigh, NC-based hospitality management group, owned and operated by the Moshakos Family. LMR manages 13 brands and 38 award-winning restaurants throughout the Southeast. As COO, Tannia serves as a hospitality champion, guest advocate, and growth catalyst to ensure LMR creates memorable guest experiences and earns loyal fans.

    • United States
    • Software Development
    • 1 - 100 Employee
    • Head of Customer Success
      • Feb 2021 - Apr 2022

      Drive successful outcomes for our customers. Lead an exceptionally talented, committed, and passionate team of customer advocates delivering implementation, training, support, account management, billing, and customer engagement programs. Partner with technical teams to design and implement fully integrated and personalized solutions. Drive successful outcomes for our customers. Lead an exceptionally talented, committed, and passionate team of customer advocates delivering implementation, training, support, account management, billing, and customer engagement programs. Partner with technical teams to design and implement fully integrated and personalized solutions.

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Operating Officer
      • Dec 2017 - Feb 2021

      Passionate about creating exceptional digital platforms and customer experiences. I partnered with brands to deliver solutions that intersect business problems, user needs, and technology. I excelled at data-driven strategic planning, creating high-performing teams, and managing customer and vendor relationships. I built our Salesforce delivery practice to deliver personalized, integrated, high-conversion commerce solutions with a global team. To scale efficiently, I established our Argentina office and helped build a diverse, skilled, and balanced team. Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Director of Marketing and Technology
      • Sep 2013 - Dec 2017

      Team leader, program manager, and business strategist. Senior executive responsible for business technology and marketing for 8 brands. Led the digital transformation from legacy paper-based processes to seamless, integrated solutions to support business operations. Managed cross-functional teams to design and implement results-driven, customer-focused programs that propelled exponential growth. Team leader, program manager, and business strategist. Senior executive responsible for business technology and marketing for 8 brands. Led the digital transformation from legacy paper-based processes to seamless, integrated solutions to support business operations. Managed cross-functional teams to design and implement results-driven, customer-focused programs that propelled exponential growth.

  • Lumina Solutions LLC
    • raleigh-durham, north carolina area
    • President, Founder
      • Jan 2010 - Jan 2015

      Founder and president of business strategy consultancy. Strategic consultant working with brands to translate their vision into actionable plans. Grassroots partner for emerging brands to help set go-to-market strategy, marketing, branding, web applications, and business systems. Key brands included Betr Health, Shamrock Custom Painting, and LM Restaurants. Founder and president of business strategy consultancy. Strategic consultant working with brands to translate their vision into actionable plans. Grassroots partner for emerging brands to help set go-to-market strategy, marketing, branding, web applications, and business systems. Key brands included Betr Health, Shamrock Custom Painting, and LM Restaurants.

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sr. Project Manager
      • Feb 2006 - Mar 2009

      Senior project manager for consulting engagements in the Triangle region from pre-sales to delivery and repeat sales. Worked with talented team of web content management experts in a fast-growing start-up to deliver exceptional value to our clients. Experienced with web content management, information architecture, workflow, user experience, and agile and waterfall project management. Key Clients: Blue Cross Blue Shield North Carolina, BB&T, and Quintiles. Senior project manager for consulting engagements in the Triangle region from pre-sales to delivery and repeat sales. Worked with talented team of web content management experts in a fast-growing start-up to deliver exceptional value to our clients. Experienced with web content management, information architecture, workflow, user experience, and agile and waterfall project management. Key Clients: Blue Cross Blue Shield North Carolina, BB&T, and Quintiles.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Associate
      • Jul 2003 - Feb 2006

      Engagement manager Department of Defense contracts responsible for project oversight, client relationship management, business development, and budget management. Hired the team, designed projects & task areas, exceeded target profit margins, and met project milestones. Engagement manager Department of Defense contracts responsible for project oversight, client relationship management, business development, and budget management. Hired the team, designed projects & task areas, exceeded target profit margins, and met project milestones.

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • IT Solutions Manager
      • Oct 1997 - Jul 2003

      IT systems implementation manager experienced with full software development lifecycle and leadership of large, diverse teams. Key skills included project management, quality assurance, business analysis, scripting, and development. Earned early promotion to manager based on results, sales, and expertise. Key clients: Verizon, MCI, Comcast, TSA. IT systems implementation manager experienced with full software development lifecycle and leadership of large, diverse teams. Key skills included project management, quality assurance, business analysis, scripting, and development. Earned early promotion to manager based on results, sales, and expertise. Key clients: Verizon, MCI, Comcast, TSA.

Education

  • University of Richmond
    BS, Business Administration
    1993 - 1997

Community

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