Experience

Dellenbach Motors

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Subaru Service Manager

  • Jan 2023 - Present

• Subaru Service Assistant Manager

  • Sep 2014 - Present

  Promoted to assist in oversight of the service team and work hands-on with customers on both regular and difficult issues, ensuring daily service operations run proficiently Manage, direct and lead a team of 5 Service Advisors, driving productivity and efficiency Collaborated with Manager to develop strategies for achieving and exceeding financial goals, totaling over $5.9 million in sales and over 50% in gross profitSurpassed customer expectations through speed, quality of service and resolving diverse issues, resulting in more that $1.5 million in personal salesPresent and speak to executive management on goal status, wins and potential issues to solve forDemonstrated excellent communication skills in resolving product and customer complaints

• Car Detail Manager

  • Jun 2012 - Sep 2014

  Promoted within 18 months to manage daily operations of the detail shop, the team while providing quality service to internal and external customers.● Was responsible for managing and scheduling detail shop employees● Collaborated with sales, service and body shop departments to schedule detail jobs and/or additional services● Monitored team to ensure thoroughness and quality performance for exceptional outcome● Handled daily paperwork and tracked purchase orders and other documentation● Motivated team to obtain or exceed weekly goals set by company

• Car Detailer

  • Sep 2011 - May 2012

  Hired to clean both external and internal automobiles to the highest expectations● Provided an elevated customer experience to generate loyal clientele through superior detailing● Consistently met or exceeded daily and weekly expectations● Worked with multiple department for detail needs and provided internal customer service● Maintained cleanliness and presentation of production floor, organized chemicals and supplies



Wellington Recreation

• United States
• Wellness and Fitness Services

• Referee

  • Mar 2011 - Aug 2011

  Hired to officiate multiple youth sports and different levels ● Was held accountable for setting up adult fields for Wellington sports teams ● Responsible for officiating both youth and adult soccer games ● Maintained parent and coach control for a positive sports experience Hired to officiate multiple youth sports and different levels ● Was held accountable for setting up adult fields for Wellington sports teams ● Responsible for officiating both youth and adult soccer games ● Maintained parent and coach control for a positive sports experience



Evergreen Landscape

• United States
• 1 - 100 Employee

• Seasonal Laborer

  • May 2008 - Aug 2010

  Hired to provide landscape maintenance to new and existing commercial and residential communities ● As part of a team, performed a variety of planting and maintenance tasks including sod laying, shrub trimming, planting, watering, weeding, fertilizing, and mulching in such manner as to maintain high customer satisfaction ● Assisted in building hardscapes, including rock and stone water features ● Operated riding lawn mowers, trimmers and blowers Hired to provide landscape maintenance to new and existing commercial and residential communities ● As part of a team, performed a variety of planting and maintenance tasks including sod laying, shrub trimming, planting, watering, weeding, fertilizing, and mulching in such manner as to maintain high customer satisfaction ● Assisted in building hardscapes, including rock and stone water features ● Operated riding lawn mowers, trimmers and blowers